Supercuts

I signed onto the Supercuts web site for the next available time at their Tanque Verde salon in Tucson, AZ. I was given a time of 3:30. I arrived on time but had to wait 15 minutes for Alex to complete a haircut. Then she called to another customer for her haircut. I softly said that I had made an appt. for 3:30. She snapped back that those were NOT appts, but estimates of time and that the other woman had walked into the store AFTER I had made my appt. so she was next. So what’s the sense in signing in on the internet if you still end up at the bottom of the list??? We will NOT be returning to Supercuts.

I had a coupon from a popular group coupon site which clearly stated to make a reservation for my «WASH & CUT». I called Sunday and was ‘greeted’ by a girl who got snippy (and not in a good way) as soon as i mentioned the coupon. I was told to call back Monday after 9am to make my appointment. (she was CLEARLY too busy, or distracted to pick up a pencil. I stewed on the treatment but Tuesday called. I was told in a most cheerful voice to come over anytime and they’d do it. no problem. This SEEMED like a good sign. Hmm. not so much. Their website said to look at the pics and print up the one that is how you want your hair. When I arrived, the place was dead. I was greeted in a cheerful manner. The ‘stylist’ (and I’m using the term LOOSELY), sat me in the chair then examined the coupon. She didn’t seem the least bit familiar with the item. I showed her the hairdo pick and she was off and running. My hair was still moist from the morning when I’d braided it keep it outta my face while sweating over an outdoor project. She proceded to tell me my hair felt waxy and that it would be sooo much better if I bought THEIR products. That didn’t convince me, so then she explain why I should get my hair colored. OK, enough of the up-​sell. I DID need my brows waxed and HER’S looked great, so I asked about. Yes, of course she could do it. When she was done with her imitation of a stylist, I couldn’t get out of there quick enough. Sadly, my mother’s famous cereal bowl haircuts would have been better. And my eyebrows? Well, I look REALLY angry. OK, I AM, but let’s just say A razor would have the exactly the same «un”-curve. NO, she didn’t wash my hair. gave it some squirts with the water bottle, then whacked away at it. I left NEEDING to go home and pluck my brows and hope that my hair grows back soon. OH, and I needed to WASH my hair. What a deal. NO, I wasn’t expecting a magnificent cut. But I WAS trying to avoid cutting it myself. SO, I paid for the coupon, and the wax, and even a tip (though I regretted it the moment I looked in the mirror). It was NOT a time saver because I had to put the rest of my day on hold to try to patch things up on my noggin. What a deal. While I was there I also saw some other customers who were treated hmm. overly casually to an offensive degree.
I don’t know how much of the problem was because of the coupon. It’s supposed to be a deal, not a steal. And I definitely felt ripped off.

Great spot for a basic maintenance hair cut. I have been visiting Tucson for the holidays and my dad needed to get a hair cut for a wedding. He is a budget minded guy, so we opted for Supercuts. The salon is clean and well kept. There was almost no wait time and we were greeted promptly. Dad’s haircut was done swiftly and done well. I chose to have a shampoo, cut & blow dry, as always. Monica was my stylist, and she did a very good job. She listened to what I wanted and repeated it back to me which made me confident I could trust her ability. She was gentle with the shampoo (I was hoping for more of a scalp massage but it’s not really that kind of place). She gave me a nice cut and was respectful of my long layers (my hometown Hairy Godmother is Maria at Encore in Modesto). She finished with the blow dry, mentioning she wished they had «silk drops» for my hair but were out of stock… bummer. Overall, a good experience. I recommend Monica to anyone needing a skilled stylist’s cut that comes with a modest price tag.