Simutek

In spite of giving this company several opportunities to fix my computers the staff underwhelms. I believe they are dishonest and provide incomplete results.

I’ve used Simutek to outfit a small business with equipment, as well as for my personal Apple supplier. Their repair advice is always accurate, and biased towards saving the customer money instead of needless upgrades.
They are a real licensed Apple retailer, just like the Apple Store, but without the terrible parking and long wait. The staff is excellent, but the owner Rich doesn’t mind getting his hands dirty and can often be found helping customers directly.
I would highly recommend for purchasing new (or refurbished) equipment, or repairing old!

A few days ago I decided to inquire some information on a rebuilt Mac Apple computer system. thus I wandered into the simutek Apple store in my neighborhood. I ran into this wonderfully helpful young man randall. he did an awesome job helping me out and spent some quality time setting up and getting me started I’m a first time Mac user randall showed me a ton of cool stuff. thank you simutek and randall. a happy satisfied customer.sincerely. Charles p. Owczarzak.

I want to give a shout out to Randall for being so patient with me this week. When I walked in he looked very available and aware, noticing me right away. He walked me around the store and answered all of my questions as I inquired about trading my iMac desktop for a laptop. I had so many questions and it was a difficult decision. He spent almost 3 hours total with me this week. With his help, I feel I really got what I wanted. He reviewed my offer and was able to get me a little more trade value since I turned in my bluetooth keyboard and mouse along with my computer. The owner was also very willing to work with me. He even offered to sell me the new floor model when they didn’t have what I wanted. I bought a new MacBook and they honored the student discount last minute.
My wife also has a used computer from Simutek and has had it for a few years now. Her dad bought their whole family used MacBooks from Simutek. They all 5 still have them up and running after a few years.

Amazing patience and customer service skills, even when dealing with an overreacting and upset customer. Today, I was that customer, and Rich made me realize it by writing a courteous reply to my original review. No one deserves that kind of treatment, no matter how upset, and I would like to apologize to the entire staff at Simutek for my remarks. I was out of line, and I’ve embarrassed myself far more than usual. By one simple act, Rich helped me realize that I’ve become the kind of customer I despise. Thanks for reminding me of the high standards I wish to uphold. My sincerest apologies and best wishes to all Simutek employees, and again, thank you for remaining reasonable with my unreasonable self.

If there was a zero star option that’s what I would rate the people who work for this company. They have zero customer service skills and clearly are miserable in their jobs.

Love this place. Bought my last two computers there, and two more for friends. All were refurbed and in excellent condition, priced to compete with Apple’s own refurb offerings. The guys and gals at Simutek know their Macs, iPhones, and iPads. Often they can service my equipment based solely on my description of what seems to be going wrong. Other times, for $ 50, they offer me an in-​depth analysis, sometimes honestly recommending not to service equipment that’s no longer worth the investment.
I appreciate the Simutek team’s promptness, knowledge, and candor; and the staff’s direct attitude and lack of pretense.
Best of all, Simutek is always there, always open, uncrowded, and quiet. I am left undisturbed by Apple Store minions whose knowledge extends to running a credit card through a scanner. Even after the 2008 economic collapse, when small businesses everywhere were crashing, Simutek shrunk down but gutted it out, never leaving customers in the lurch. Haven’t taken one of their training sessions, but I bet they’re good ones.
Give Simutek a try. If you’re not satisfied, there’s always Apple in La Encantada, pricey, crowded, noisy, and full of overpriced equipment that Apple’s pushing, not necessarily equipment that you need. I’m betting, though, that you will be satisfied at Simutek. Most smart Mac and iOS users are.

Called to get a quote on battery replacement for my iPod that is too old for Apple to repair. Simutek’s website says that they service vintage Apple products. Apparently not. That’s the cost of being «Apple Certified» I guess? Jake was nice enough to give me the number of someone who actually could do the repair, but it sucks to be drawn in by false advertising.

There is literally no way in which this store is not more pleasant than going to the Apple store. Instead of being greeted by an employee who is specifically not available to help you, as at the Apple store, at Simutek you are immediately greeted by a person who is available to help you. Instead of waiting for an hour in a crowded atmosphere where a bunch of elderly people are standing around screaming about how their iPhones don’t work, you can get what you need and leave in five minutes. The employees are super-​friendly and seem quite knowledgeable.

I’ve been taken my broken Apple products here for years and have always had great service. Unlike at the Apple store and other service providers, I’ve never felt swindled by Simutek.
They give you a free consultation when you walk in and give you honest advice about when you can fix things yourself. They also don’t talk down to you if you’re not the most tech savvy person in the world.
Highly recommend for all your tech needs.

Glad i went here instead of the Apple Store!
My 15 inch Macbook pro got some water spilled damage, and had a non responsive screen. I knew it would cost a handful, and I hate how expensive the Apple store is with their repairs, and how long the line is. I found this place on Unilocal,and with all the good reviews, I decided to try it out.
The store is small within itself, but you are not waiting long at all until one of the friendly staff members come to greet you. When i told them I had water damage, they told me they could do a cleaning, and that one of their tech guys would give me a call.
I got a call back from a woman named Martha within less than 24 hours. Martha was wonderful not only with communicating with me, but helped me save a lot of money. I saved over $ 1000 going to these guys compared if I went straight to Apple, and it took 2 weeks– tops.
I will be going back to here for a hard drive upgrade– and for any other future problems.
Thank you Simutek!

There are many things I LOVE about Simutek. Staff that knows their stuff. Great deals on used equipment. They go the extra mile! I call them friends and consider their business an essential part of my business strategy.

Great experience. Friendly staff that kept me up to date with my repairs. I was told 48hours and it was done that day.

We have been customers at Simutek since we first purchased our first Mac about 10 years ago. John Scott had been terrific in helping us with all the questions we had at the time. We are now on our second IMac which is about 7 years old. It was going slow and the wheels were spinning. Getting very frustrated we decided to bring it in for a clean up on the hard drive and and up date to the latest newer operating system. So glad we did that, it is so much better. Their prices are fair for the services they have. Customer service is responsive and available.

when i originally called simutek to price out how much they’d take for trade of my 2010 macbook pro, the guy on the phone wasn’t very sure of himself.
i came in and dealt with a different guy and was very happy with the value of my trade, the time it took them to check my computer out and the products and services they offer.
it’s awesome to have an apple specialist store (that isn’t the actual apple store) because they’re able to do a little more for a lot less.
if you have any needs for your apple products, i would highly recommend taking your device here!

I recently took my Mac to Simutek to get a larger hard drive to give it more space. They removed and replaced my harrdrive with a larger, new harrdrive. They then transferred the files from my old HD to the new one. I now have two complaints with Simutek:
1) When I got the computer home, the Mail app was not there. Not only could I not open my mail from that app, but I could not send photos from my iPhoto. So I had to go back there and leave it there for another 24 hours. When I picked it up, they implied that the missing Mail app was MY fault and that I must have taken it out of the applications folder, (which I clearly did not! Why would I have done that?) Obviously, their transfer was improperly done, yet they would not take responsibility for it, and tried to blame me.
There is also now a complication with how the iPhoto pics are sorted. When I told them, their first response was that I needed to take classes on how to use iPhoto, for $ 39! Later, after they checked it out and were unable to help solve this, they said «these things are wonky» (which translates to «gee, we don’t know how to get that working the way it used to.»
They did eventually get the Mail app back on there, but in their written report, they wrote that I had removed it! And the organization/​sorting of the iPhoto events folders is still not back to normal.

Unbelievably rude and nasty employee with beard and tattoos basically tried to start a fight with my boyfriend over our laptops that needed to be repaired. My boyfriend had just come from the Apple store where he had paid for them to replace the MagSafe on his MacBook and the guy argued that apple wouldn’t do that work. Then he was giving him grief about the state of our MacBooks. Yeah, his is a bit rough, he is a motorcycle riding chef not a tech head. Mine is in fine condition for its age and has a little water damage. Wow! I am absolutely appalled and horrified that your employees would treat a potential customer this way. We have many other apple products in our household and will find somewhere else to take them. I strongly suggest the owner of this business find employees who can treat customers with respect.
Do you not want our business?
If I could give negative stars, this experience calls for it!

Brought my sick MacBook in. The Apple Store wanted $ 650 to fix it. But Simutek discovered that the Apple «Genius» diagnosis was wrong and saved me a lot of money.
Computer has been working great! Thanks!

Absolutely the best service and the nicest people in town. Recently, when my MBP got stolen from my car, I was in a pretty desperate situation. The guys at Simutek let me trade in my old iMac and sold me a 15″ MBP from late 2010 or so (Core i7 2.66 with 8GB of RAM and High Res Non-​Glossy screen) for less than a thousand bucks. When they found my computer in a stolen car, the guys let me trade in that one and refunded my credit car, so that I ended up paying for the new computer completely in trade-​ins. All the while, they were nice, helpful, and extremely patient with me.
Two days later, I ordered a HDD/​SSD hybrid drive off Amazon, and took it to them, where they installed it in less than15 mins and did not charge me an arm and a leg to do it (not even a fingernail, really).
I love my Mac, and I love Simutek just as much. I will never drop one more red penny in the Apple Store. From here on out, all of my computer dollars will be given to these guys!

This is the only certified Apple repair store in Tucson. Good thing their customer service is so great!
Excellent prices (less than $ 100 to double my RAM). I was able to wait in the store while the RAM was added to my MacBook. It took less than 15 minutes for everything.
The staff was friendly and knowledgeable.