Northwest Urgent Care

Horrible waiting time on a sunday. Took 3 hrs 20mins to see a doc n even longer waiting for prescription papers! No one checked in the waiting room to inform about delay even after I had to let them know I was dizzy. All I was told was to sit in the chair n wait !! Doc come in and immediately declare it’s vertigo just bcs I was dizzy when later she said it is not. Kept Should not be called an urgent care if they are noble to comply with waiting time. Also they rather see to patients who were nasty about waiting and let the rest just wait! Rather go to an ER and just suffer till weekday to see doc.

Horrible patient care tonight. I was told that I could not get my IV fluids because it was late and I could not be monitored. So instead, they referred me to the emergency room or to go via ambulance! So just because the staff would like to go home now, I wasn’t provided their recommended care. Horrible staff and service.

This experience went above and beyond my expectations. The clinic staff were all courteous from the check-​in reception to paying the bill. The whole visit was very efficient and fast!
When we arrived there were several people in the waiting room. I was disappointed thinking we would be waiting a while. My son had an ear infection and I really didn’t want to be sitting in the waiting room while he was in pain.
But no sooner had we sat down and started filling out paperwork they call our name! They brought us back to triage and then into a room. The doctor came in after only a few minutes. He spent a good deal of time talking to us, explaining things. And most importantly he spoke directly to my son and asked him questions. That is the sign of a great pediatrician in my eyes.

Very fast, very courteous, clean, thorough and friendly.
Less than 5 minutes before I walked back to the examination room. Nurse, doctor, nurse, therapist, doctor and nurse, then payed some money and out the door with a fist full of prescriptions.

Was on a business trip and I had an infected ingrown hair. Dr. Goodwillie saw me and had me out in now time. Great friendly staff and straightforward doctor with a great bedside manner. now it’s just time to wait for the bill.

The day before Christmas eve 2011, I woke up throwing up and had severe diarrhea. After I realized I couldn’t keep anything down, I had my husband take me to this urgent care after he came home from work. We made a mistake in going here.
It didn’t take me long to get in, but when I got in, I realized I forgot my insurance card, so my husband drove to our apartment to grab it. Meanwhile, the nurses tried to get an IV in; they wouldn’t go any smaller than an 18 gauge needle even though it was pretty apparent I was severely dehydrated. Three nurses ended up pricking me a total of FOURTEEN times (you’re supposed to stop and get another nurse after two failed attempts). They blew through my vein at least once on each arm (I told them I have little veins), and they gave me some anti-​nausea medicine. Because of the anti-​nausea medicine, I was able to keep liquids down so I was sent home.
The next morning I discovered how badly they bruised me; I had a bruise running halfway down my right arm, and one running a quarter way down my left. My best friend, an army medic, was livid because they should have used a 20 to 22 gauge; yes, it probably would have hurt me because they’re brittle and would have been a slow drip, but at least they would have gotten fluid into me.
If you’re dehydrated, avoid this urgent care at all costs. The nurses here can’t find a vein if they try, and have no idea about the rules and regulations involving needle injections.

I went there yesterday. Even though I am only 5 minutes away from UMC, I decided to go here because I heard that they have short waiting times. The were right.
It was only 5 minutes I waited to get seen. As a matter of fact, I barely finished the clipboard of forms when I was called in.
This is such a better experience. The lobby is comfortable, hardly anyone was there so it was quiet. Much more pleasant than going to the large, cold, people-​filled waiting room at UMC.
The triage nurse was pleasant, the doctor was pleasant. Great visit. (Even though I was sick.)
I highly recommend this place.

This place is great, especially for an urgent care.
They’re part of Northwest Medical Center which promises a 30 minute wait or less in their emergency room. They don’t make this promise at the urgent care but they definitely seem to be trying it there as well. I definitely didn’t wait longer than 15 minutes until I saw the triage nurse.
The triage nurse was super friendly and listened to my concerns. Once in a room we met with the doctor who was also great. She totally listened, made some suggestions, and ordered the appropriate tests. She explained why for everything she did.
The facility is really clean and nice and I like that they are open until 8pm. And here’s a bonus, they have free wi-​fi. So if you’re feeling really sick or you’ve hurt yourself and your doctor’s office is closed, head on over.