Louis Vuitton Tucson La Encantada

I have only had awesome shopping experiences here:) All of the staff is super friendly and my girl Rosanna goes above and beyond for her customers! I don’t know why others have complained about the service. I always find if I am polite people normally are polite back:) The store is small and sometimes doesn’t have what I am looking for, but they will order whatever you need quickly and give you a call or text when it is in. I hope they never leave this location and they have made me a customer for life!

i visited the louis vuitton store in march while i was visiting tucson.
i was looking for a neverfull gm in damier ebene and a compact zippy wallet in the same canvas. they had the neverfull, but unfortunately didn’t have the wallet instock. tara s, the associate who assisted me suggested the clemence wallet, and i was very happy with her suggestion.
i had previously purchased a delightful mm about three years prior at this same location, and due to wear, actually had a crack in the canvas. i brought this bag with me on vacation and while i was there inquired about having it repaired. apparently, they have had some trouble with this particular model and tara let me know that because i was right before my three year mark, i could actually exchange the bag (and use the money towards a new one, or upgrade to the newer model of the delightful). that service right there has made me an even bigger fan of this company and their products!
i left the store with two new beautiful bags (and a wallet), and a very very big smile on my face!

Came in here today to buy a men’s Damier Ebéné wallet and was greeted by my name, very friendly staff and they help me find exactly what I was looking for, definitely look forward on doing business with them again

Everywhere I go, I check out the LV store. But the store location in Tucson was not all that great. They don’t have a good selection like the LV store in Rodeo Drive, Beverly Hills, CA or Tyson’s Corner in Fairfax, VA. Service was ok. I guess the location, location, location? I bought my baxter dog collar online since they did not have it.

This particular location is borderline 3-​stars. The selection is a-​ok and we don’t really need to speak to the quality of the items, but it really just comes down to the overall service. As other Unilocalers have mentioned, it’s super dry and not the friendliest. It’s like hello! We’re coming in here to drop some hard earned dough… and you’re totally disinterested. I filled out the customer feedback form from my most recent purchase to let them know… they could step it up in here. Smile some more and make your customers feel welcomed!
4-​stars because I like LV bags.
3– stars for the service

My time here was great! This was my first LV purchase and I was actually a little worried about going here because of all the bad reviews I read. But the guy that helped me was very nice (his name was Bobby), and since I already knew what I was going in for, it was a quick and easy buy. Didn’t feel like I was being looked down on or wasn’t talked to in a rude manner.

Very helpful and kind staff. Service is great, I came in here to replace parts to my mother’s 20 year old mini lin purse that was handed off to me. I wanted to know the cost of replacing the aged handles + fixing a rip where the lock used to hang… the gentleman helping me was able to tell me the cost of each part… and although I didnt get the handles+rip replaced/​fixed because the repair cost would have exceeded buying a new one… the guy did suggest that I could get a brand new zipper tab for free if that would make me feel better! yay for good service here at la encantada. oh and wanted to add that during my visit I ended up bringing in my doggy here. and they were more than welcoming to me and my pet… I am unsure about their pet policy regarding bigger sized dogs though. as my dog weighs about 15 lbs!

Ive been to many LV stores and the ladies here are RUDE!!! i went to pick up a handbag and she ran over to me i thought she was going to tackle me and said please dont touch… WTF… i am an owner of many LV bags, wallet. etc… not sure where she got her customer service training at? Bobby and the other gentleman are very nice.

Service here is below par for an upscale store. They ask if you need help but are not very friendly/​energetic. They don’t actually help you looking for things or make suggestions.
Service has been the same the past three times I’ve visited.
Other high end brand stores offer you beverages (other malls). Really mean it when they try to help you find something.
Maybe it’s a LV thing. I find they tend to be less friendly compared to other luxury brands.

I’ve made a couple of purchases from this Louis Vuitton location now, and they’ve all been good. The most recent was just this weekend. We were attending a wedding later in the day, and I decided that a new bag was in order. Since it was a slightly spur of the moment purchase, I went into the store not knowing their current design lines. So the man that was helping us, Bobby, had quite the task of running back and forth showing me different styles. He showed me everything in the size and colors I was interested in. I finally found one that I liked, but the strap was a little too big. I was about to just give up, when he realized what my issue was (I wasn’t really annunciating it very well), and he gave me the perfect solution. The bag worked perfectly and I love it! Bobby was super helpful, and was exactly the kind of person with the right customer service skills for the job!
Entering the store can feel a little bit cold, but the customer service employees always turned out to be helpful and kind. I’d recommend this store to anyone looking for an LV product!

Went to this store when I was on vacation… I had lost my wallet and was very upset and wanted to replace it. The customer service was excellent. And I was able to find what I was looking for… Best Louis vuitton store I have been to.

I purchased my monogram canvas wallet from here about 5 years ago and it still looks brand new! I get so many compliments on it and love it. The staff was very friendly. I still get a lot of crap from my friends for spending almost 300.00 on my wallet, but I see it as a stylish and wonderful investment. The quality is first class and I know I will have it forever. Merci Louis Vuitton!

I went in to preview several bags and specifically was looking for cross body handbags. They don’t offer many and I did not care for the styling of the few they have. In particular, I looked at the Bloomsbury PM for $ 1030. It is only in the canvas with leather trim. LV does not offer a warranty on their products which seems absurd when you consider the price you are paying! The workmanship of the bag was mediocre and the design was just meh. I don’t care for their canvas bags particularly. Further, there was no interior zippered compartment in the bag! Really??? That is a must have for me.
I left there and proceeded to Brighton and found a wonderfully, thoughtfully designed cross body bag (in their Masterpiece collection) for considerably less money, in fine quality leather with a zippered compartment inside and outside and a two year warranty AND. the biggest benefit of Brighton leather bags, a once a year cleaning and conditioning at the factory at NO Charge! How can you beat that?

This is the best store I have ever been. I always get 5 stars treatment there, even when I go just to check it out. They are honest and sincere regarding the care of certain materials. We have one sales person that is always available for my husband and I. She is adorable! Louis Vuitton makes the best bags for a very reasonable price (compared to other high end designer brands) and I am absolutely addicted to that place! Whoever felt they got bad service there, should try it twice! By the way, the gentleman is definitely a gentleman, he is extremely polite and helpful!

I think I got snubbed by Louis. Walked in there in my Sunday Bests with a few bills in my pocket. Asked the tall gentlemen for some help. He told me coach was across the bridge. Walked out of there and spent my money at coach. Someone told me I should be thankful that they actually acknowledging my existence. I think they should be thankful I can’t give them 0 stars.