LongHorn Steakhouse

Had such a great experience at this location! Everyone that helped us was awesome, but Mellisa was the sweetest. Best service I’ve had so far. Y’all ask for her!

It took too long to get meal. Fries were cold, 20 oz. prime rib was fatty, my onion soup came out long after others at our table had already received their soups and salads (apparently, my soup got cold) and we had to keep reminding our waiter to bring bread and catsup for fries that I wound up not eating because they were so cold.
Our waiter was pleasant and personable — just had a short attention span and was trying to remember what we had asked for and take another order at the same time.
We had hoped the experience would be like the one we had at the grand opening of their Oracle Rd. restaurant some months ago. It wasn’t. This is the 2^nd time in a row that we were underwhelmed with the food at the Broadway restaurant. We probably won’t go back.

I went here for my birthday! I hadn’t heard anything positive about this place but it was worth a shot… oh boy was everyone right. they had maybe two other guests in the restaurant! the bread we were served was stale like a croûton! I asked for «fresh» bread, the server said all the bread is just reheated they don’t have any that is fresh. I ordered a steak… at a steak house and vegetables. the steak was the worst of my life! the vegetables were so overlooked like baby food and cold. I told the server and then the manager came to the table like she had no idea I had complained and offered to make me more food. I declined because nothing I had eaten was edible! Thankfully chipotle down the road was open late so we ate at chipotle! Never go here! I wouldn’t want my worst enemy to eat here.

I was worried because of bad prior reviews but I noticed they were months back and possibly when the place was newly opened (which is NEVER good) so we took a chance. Everything was great. App was yummy. Steak cooked perfect, shrimp skewer was generous, and our waitress was very nice and attentive. She even gave us a heads up when the bar was getting backed up so we could order our next drinks early enough. We will go back.

Came back for their $ 12 dinner special and I was not disappointed.
Appetizer:
— spicy chicken bites: highly recommended. Packed with flavor and has a nice kick to it. At first I thought the portion was kind of small but boy does it fill you up
— fish tacos (additional add on for HH): amazing! Crunch flakey batter. They didnt skimp out on the fish either
— caesar salad: good, nothing too special
— 6oz steak with a loaded baked potato: the steak wasn’t as tender as I would have liked it to be but it was cooked to a perfect medium rare like I had ordered. Flavoring was there but I wish it wasn’t so chewy.
Overall, I can’t say $ 12 for a steak and appetizer and a side is a bad deal. It’s a great deal. It was so much food I had left overs too! I hope they keep the special going because I will be back for me :)

After reading other reviews, l really thought twice about eating here. Lucky I decided to go. The appetizer was great, as well as the dinner. The staff was great, our waitress was kind and curtious. Our orders came out on time, and the pumpkin spice lava cake was to die for. Sorry el corral, and other stake houses we will be eating here more.

We decided to try this place for a late lunch. The dining room was almost empty but it took a while to be seated. I was unpleasantly surprised to learn that you actually have to buy your sides and they don’t come with the meal. We ordered prime rib which was ok, nothing to write home about. My medium well meal was extremely well done and my hubby’s was definitely not medium rare. The salad was not that fresh and I detected a little bit of brown around the edges of the lettuce. We were also never given refills of soda or bread. The waiter made his presence scant. It cost us over $ 40.00 for poor service, small portions and not so great food. Next time we will go down the street to Texas Roadhouse. At least the sides come with the meal, the sodas are refilled and the service is great. And it costs a lot less.

My wife and I decided to visit the new location on Oracle rd. for dinner last night. Granted it was a Saturday night and fairly busy we were still disappointed. Arrived at the establishment at 6:30 PM and did not leave until 8PM. It wasn’t that we wanted to stay that long, but we really didn’t have a choice. The endless honey wheat bread they offer really isn’t endless if you have to ask for more, twice, just for a second serving. We ordered a Coke and a raspberry lemonade which were advertised on the menu as «bottomless». Not the case. Half way through the meal which by the way was very good, our glasses sat empty, not once offered to be filled again. Food was good but the service is slow and subpar. Probably won’t be going back. There are much better choices out there.

It’s my birthday today and I decided I wanted a steak for dinner. My wife told the server it was my birthday and the server asked my name snd told me she would ‘embarrass me later’. That sounded fun. We asked for the fried green tomatoes appetizer and it was tasty. The tortilla soup was over the top spicy and my wife couldn’t finish it since it was way too hot for her. It is not like the light, brothy tortilla soup people in the Southwest are used to. We ordered ribeyes and they were wonderful. Lots of flavor and very tender. We also ordered a hamburger and fries to take home for my son. The first hint things wouldn’t be going well was my empty glass. How hard is it to keep a glass of Diet Coke replenished. I hate eating and not having anything to drink. No sign of our server for a long period of time although there were several milling around the front desk. Have they not learned the art of covering for each other? Eventually a busser brought me a second glass, but by that time my meal was almost gone.
We found out our server was also the bartender although we weren’t sitting in the bar. We waited and waited and eventually got some containers for leftovers. We asked about the to go order and were told it would be out in ‘5 minutes’. She also dropped off our check. I pulled out my card and put it in the binder and we sat and waited. And waited. And waited. And waited. And waited. Meanwhile out back they were apparently growing potatoes and killing beef cattle and grinding hamburger and growing wheat to grind into flour to make a hamburger bun and God knows what else while out front we waited. And waited. Eventually we got a bag with a burger and fries and a quick over the shoulder apology from the bartender turned server as she was running away from the table. Without the check containing my card…
We waited some more. Finally I walked to the front desk and asked if they would take my money. The young lady told me to pay our server and my wife explained that she had disappeared. «I’ll find her for you!» was the response and she disappeared into the black hole where things go in and never come out. She carried the check and my card with her. Again we waited. Standing by the front door we waited. I was toying with the idea of just canceling the card and mailing them a check. Eventually the bartender/​server came running up full of apologies and we signed and left.
At home the neighbor lady sang Happy Birthday to me while I took her trash to the street for her so that is why the review gets two stars.

Seriously — how does this place stay in business? How does the corporate office not make wholesale changes in management?
We decided to give Longhorn a try for lunch today. We arrived at 1:00 p.m. The restaurant was about 20 percent full, with most diners already having gotten their meal.
Our server brought our drinks (water and iced tea) and took our order. The wait began… at 1:45 we asked what the delay was and were told that the kitchen was swamped. Seriously — how could that be? There were no other tables waiting for their food. (by this time the restaurant was nearly empty).
A few minutes later our server came and said it would be «just a few more minutes». We said we were going to leave and to tell us how much we owed for the iced tea. She said «wait a minute» and disappeared. A few minutes later, the manager appeared and said «Gentlemen – I understand you have been waiting a long time and you are going to be waiting a while longer. The good news is that we will pay for your lunch…»
At that point we simply got up and walked out. This was not a complicated order. A bowl of french onion soup and two salads. And we are expected to wait close to an hour???
We will never go back to Longhorn; although based on our experience and all of the negative reviews I doubt that it will be long before their doors are closed.
Corporate: Get a new management team and staff if you have any hope of keep this location in business.

I think there is something to be said if this restaurant has this low of a rating after only one year in business. Everywhere else, this place has four and five star ratings. Their corporate office should be made aware of this and maybe look at their high turnover rate as well.
That said, this place was the worst experience I’ve had. Believe the bad reviews. This is a cookie cutter business model that’s not that hard to make successful, but leave it to the Tucson location to mess up a very easy business model follow.
Be more professional and hire better employees that have a personality and some semblance of an idea of what they’re doing. I’m making sure to tell everyone I know not to patronize this sling joint.

I’m a long time Longhorn fan from Ohio, so when I found one here in Tucson, I was kinda excited (lots of steak places…) All seemed normal except the LONG wait between waitress visits. After our initial order from the lunch menu, we waited over ten minutes for salads… I asked for those and dinnerware. After another ten-​fifteen minutes our food came out. My medium fillet came out barely cooked; my partners chicken strawberry salad came out almost cold… No fresh hot chicken there… The new «fired grilled corn» was a complete joke… Looked nuked with nada on it!
So, with the visit from the manager and no waitress again, all we heard was «sorry.» Funny thing, the restaurant was only a quarter filled with customers!
** bad manager.
** If you see the sign, «come in, no wait…» SKIP head down the road to any other steak place!

The service was great both tonight last week. I ordered the filet mignon with parmesan crusted medium rare! The first night it was melt in your mouth and tonight it was still really great better than most steaks here in Tucson. When you go in ask for the waitress Andreia she was fantastic! The mac and cheese hat was cheesy with bacon in it yum yum yum, and the tortilla soup is to die for. Go get your long horn on

Waited for 50mins for a table, which I was totally fine with. Waited about 55mins for our food which I was absolutely not fine with. They brought my daughter’s mac&cheese out 1^st then my wife and son plates about 20mins later! My plate was last because the manager said they dropped my Outlaw Rib Eye so they had to cook me another one. When my plate did come out the corn was ice cold and by then the steak was ok. Oh and they left the bacon off my son’s beacon cheese burger. They did give us a free desert to take home, comping my $ 25 Outlaw Rib Eye plate would have been more appropriate. Tonight we tried a new plate and because of such poor service we will not be going back.

It was OK but not for me. Service was Superior. Steak was tender and cooked just right. Turnoff for me was the seasoning. Too salty and too spicy so finishing it became a chore not a pleasure.

Every time I have been here there is a wait, so prepare yourself. I recommend having a cocktail at the bar. They used to have really nice steak knives, but apparently Tucsonians have a sticky finger problem. You can however purchase 4 for 29.99.
They advertise that their steaks are fresh and never frozen. They do a decent enough job, but it’s pricey for what it is. They do however at least cook it to your request temperature accurately, but it’s underseasoned for my liking. I’d rather go all out and go to Flemmings (drool) or head to Outback where it is cheap and delicious– and their salads are boss.
Longhorn is boss is two areas. Appetizers and table side steak sauce. I could write a sonnet about the steak sauce and for a a few bucks you get enough to take home. It’s love for me. But seriously people, stop stealing the freaking mini pot, they will give you a container to take your sauce of dreams home in. I’m also a sucker for homemade potato chips– and they got it going on. But the true star of the apps are the corn fritters. It’s like hush puppies on Molly.
They have rotating menus– but steer clear of the au gross, I mean au gratin potatoes. Blech.

Never will be back, over 3 hour wait to be seatef for steak my toddler could have made better. Service was horrbile we saw our waiter maybe twice. I ordered my steak med rare i was literally served RAW steak
The outside of it hadnt even turned brown
, i dont know if it was a mistake or rhe amateur cooks were just that ignorant to med rare. Our waiter sat it in front of me then gasped as if he hadn’t even noticed, after waiting 3 hours to get in then 2 more hours for food than another hour on top of that for my returned food it was nothing but disappointing. My husband had to eat his food without me by the time i got mine we were so fed up and just left i ate it at home and it was nothing but disappointing. Never returing, bathrooms were disgusting on top of that.

Went back again, horrible! Had to ask for apple juice for the kids 3 times, we had a party of 12 and when they brought out the food, they were missing 3 salads, they got the entrée out before the pther 3 salads came out. Also managed to mess up an entrée completely, was told that the manager would be stopping by to correct the problem, he never did. Instead I saw him fliting with two girls on my way out. The servers were good but seemed overwhelmed and unserstaff, management cared more about getting a date.
Food is good but the lack of management shows.

I haven’t been to a LongHorn Steakhouse in ages, so when this one opened in Tucson, it was almost like eating there for the first time again. And our first visit was awesome! I had filet with their steakhouse mac and cheese on the side. The steak was cooked perfectly and seasoned even better! The mac and cheese was very rich and creamy, with just little bits of bacon in it. Sometimes bacon can be overpowering, but this was the perfect amount used just to enhance the flavor. Yum!
On my second visit, I ordered the same meal, and this time, my steak was horribly overcooked. I asked for medium and I got thoroughly well-​done meat. I asked for it to be remade, and that took absolutely forever, all while my husband’s meal was getting cold. He ended up having to eat without me. The manager did offer us a complimentary dessert, but I think the meal should have been comped instead. We didn’t eat together, and that’s not acceptable at a restaurant. I’m not really one to complain much though, so I just let it go.
Last week we decided to try their lunch combos. They are really good! Great portions for great prices. My husband had the steak sandwich/​salad combo. The sandwich was very flavorful. It was more like ¾ of a sandwich than ½ sandwich, which made it really filling. Their salads have always been good. Very fresh greens and their dressings taste very unique and hearty. Not like bottled junk. I had a cheeseburger/​french onion soup combo. The burger was overcooked, but still tasted fine. They put plenty of cheese and seasoned the meat with salt and pepper. The french onion soup tasted great, but it was lukewarm. Again, the burger was big for the combo, so I mostly ate that and ignored the cold soup.
We tried LongHorn again yesterday for lunch. This time I got the mac and cheese/​french onion soup combo. The mac and cheese was perfect just like it has always been. It is definitely a must-​try. But my soup was cold again (so cold that the cheese didn’t even melt on top, which makes me wonder why the manager even served it to me since she was running the food), and even worse, it was really watery and lacking flavor. This time I sent it back. It came back hot, but still absolutely flavorless. I ate my mac and cheese and pushed it aside, since two bowls came out tasting bad, it was just how they made their soup batch for the day. I thought that since I had to send it back once, that the manager would have already comped the meal or *something*, but nothing was done. Meh.
The service here has also been hit or miss, but mostly miss. Don’t drink too fast, because refills aren’t coming. And hope that your food isn’t wrong because it has taken me forever to find my server to be able to send it back. It’s overall just frustrating. Everyone is nice, though.
I guess I’m just tired of issues here. I like the food when it’s done right. It’s REALLY tasty. But it seems like something is always cooked incorrectly. And management doesn’t like to make good on mistakes. Maybe if you bitch and moan a lot you’ll get more of a reaction, but that’s not my style. I think that restaurants should do right without me having to beg for it. LongHorn disagrees. I’ll go back, but probably not too soon.

Went in for lunch and were informed that the wait is 20 minutes. We ask if the bar is open seating and are told it is. We find a table in the bar… no wait. We just got lucky ‘cuz the place filled up after that.
Note: if you sit in the bar be prepared to be watched the whole time by the giant longhorn head on the wall (see my picture). You can’t help but wonder if you are eating one of his family members.
I can’t help but notice that others have bread and we were not offered any. The server did eventually bring us some… so we’re good. The place is fairly new so there are bound to be hiccups in service.
We both order burgers. My wife the Steakhouse burger (comes with your choice of cheese) and I order the Rancher Burger, with bacon, a fried egg and bordelaise sauce. Cut to the chase… one of the best burgers I’ve had in a while. Seasoned and cooked perfectly but the runny egg and sauce took it over the top. My wife said hers was good as well.
Their tap selection is totally chainey, with the usual suspects, but they did have Thunder Canyon Amber Ale. The mixed berry sangria my wife had was pretty good… according to her.
We saw a lot of salads coming out that looked pretty good. I see they have a deal right now for $ 29.99 where you get salad, entrée and dessert… may have to check that out. For now, I am pleasantly surprised to have found a good burger in a new place. We’ll be back.