Jiffy Lube

The service is impeccable, excellent system to ensure that nothing is overlooked (correct amount of oil, oil cap and plug on tight, oil filter replaced, etc), usual short queue and the oil change service in minimal time! And who wants to get under a car in the HOT desert? What’s not to like? COST. A 5-​star rating gets kicked down to 2, because of very high cost. A trip to Jiffy Lube had cost approx $ 28. With the advent of synthetics (I’m a believer) the oil is much more expensive… but not that expensive. Now a trip to JL cost $ 85 and that with a $ 10 discount! In addition to heightened cost of the Platinum 0W-​20 at $ 40 and a filter for $ 10, I am charged a $ 40 ($ 39.99) «Signature Service» charge. So, where is the customer value proposition for about 3x the cost for only twice the distance? In another words, the synthetic route at JL will cost you much more than the extra miles you might gain. The Signature Service charge at $ 40 is simply too high. I’ll will buy the same Penn oil for $ 25 at Walmart and a filter for $ 6 and pay $ 10 for a hoist charge at a local auto hobby shop (TOTAL $ 41) — until — Jiffy Lube gets smarter about the Signature Service charge.

They are so awesome! Customer service was great and they were really awesome about helping me find discounts while I was there. I will definitely be going here again because they treated me so well. Very respectful and professional people, clean environment and great services.

«Saying something sucks is NOT a take!» — Jim Rome
In that case, I’ll elaborate.
This Jiffy Lube seems to be a smaller location, so I knew when I pulled up and each of the two lanes was already two cars deep that I was in trouble. However, once again, my oil light had been on for weeks so I knew that I needed to suck it up and be patient. I was informed that the wait would be 35 to 40 minutes.
An hour and a half later, it was my finally my turn. On a positive note, I got to catch up on all of my celebrity gossip in Us and OK magazines. Then again, I also found out that my hair is all wrong and I’m fat. And that Gwyneth Paltrow gets vagina steams at the spa. Who knew?
Everything goes uneventfully from this point, or so I think.
«What’d you do? Run over a curb?» My husband chuckles when I finally show up at home.
«Uhh…no…»
“Well…umm…there’s something dangling beneath your car.”
«S***»
So, I go back. Only this time, I have both preschoolers in the back seat. Kill me now. I’m feeling lucky, because I’m told it will be 5 – 7 minutes. 35 minutes later, it’s finally my turn and thankfully I haven’t strangled the kids.
I will give Jiffy Lube credit for this: 1) the mechanic took responsibility for the mistake, explained what he did wrong, and fixed it without charge and 2) they let me keep my little pumpkin pies in the car and drive through, vs unloading them and reloading them later. If you have little kids in car seats, you know what I’m talking about. Let’s just say it was easier to restrain them in five point harnesses.
The customer service itself was on point, but this is three hours of my life (including travel time) that I’d love to have back!

Everyone here is super friendly and helpful. This was the second time I have gotten my oil changed at this location and both times my service has been exceptionally awesome! Competitively priced and the staff is experienced and knowledgeable. I will definitely return to this location in the future! Thanks guys!!!

I feel like I can trust these guys and they do a great job. The extended evening hours are a major plus (open until 8pm). They work quickly, let you know what you need or what your car is due for without being too pushy.
The manager in particular is a great guy.

I had a great experience at this Jiffy Lube location. My technician was super helpful, honest, and I felt like I was out of there within 15 minutes. I was given information but I wasn’t pressured to buy anything, it was very refreshing. I would definitely go back!

Weds morning service, drove right up and was in and out in about 20 minutes. Great service, straight-​up information and recommendations. They have added (new to me anyway) checking the car battery — what a great service! Really appreciate that they make recommendations, but don’t pressure — they explain, offer and then you decide what you want/​need this trip.
Worked with Tasha and Anthony — excellent.

I haven’t been to this location in a while and was a bit hesitant because of an incident with my vehicle at a phoenix location but Dillion was awesome and Tasha the manager took great care of me and my car and even pointed out something’s for me to get attended to with my local repair guy.
I will for sure be back and they reinstated my confidence in jiffy lube for sure.

Fast and Furious. I like that they are fast, but I’m not sure they give attention to detail. I had checked my oil yesterday at the gas station, it was on the low mark, and the car was about due. I have a high mileage car and thankfully no leaks. I drove hear for the first time, they got to it quickly. I asked when they were done, if the oil was low, they said «no, it was full». And told me there was an engine oil leak. I know for a fact there is none, my garage floor is spotless.
The receipt says they vacuumed my car, none of that was done, but they did wash the windshield like it said they did. Sometimes if the little things aren’t done right, it makes me wonder about the big things. Car seems to run fine, but I probably won’t go back. Fast is good, but frantic makes mistakes.

WOW what a horrible business!

Ok, gonna go back. Forthright service.

Seems like we are always in a hurry. Nobody likes to wait around for hours for something like an oil change. Jiffy Lube is the perfect place to get in and out for an oil change in, often, right around half an hour.
They wash your windows, vacuum your vehicle and will often make suggestions about additional services your car may need. I am always cautious about purchasing the extra services or minor parts that they recommend. I always tell myself, «I can replace the air filter myself», only to find out the price they offered is about the same it would cost to buy it and go through the hassle of actually replacing it myself.
After the last oil change they gave me $ 15 coupons for every vehicle we own (3). That’s good customer service and will keep me coming back.

I normally go to the dealership for oil changes. This Jiffylube has changed my mind. Their oil change includes cleaning out the car and washing the windows. My dealership doesn’t do that unless I ask, and they charge extra. The mechanic I spoke with explained things to me like I was a person and not a «dumb girl» and I understood what he was recommending. With my oil change and transmission flush, I was out in less than 30 minutes and less then $ 200 bucks.
I will be returning to this location. Service was top notch and the price was less than the dealership.

Really good customer service. I was the last customer of the day but it felt like I was the first. Yes, they did sell me some extra service but it was actually something that I should have done awhile back and had just put off. I have been here before and they never pressure me to do anything I really don’t want to do.