FastMed Urgent Care

Currently writing this review outside, because the provider is running late, dispite the fact that the hours of operation state they should be open.
Additionally this is the second time I’m visiting this clinic as the PA that treated me the first time was unwilling to hear the entirety of my complaint.
I had wanted to give them the benefit of the doubt as I’ve used other FastMed clinics, but it shouldn’t take twice to diagnose something routine.

This place is a joke! I came here for an employee drug test, waited 2.5 hrs. When I ask the front seat gal how much longer she said, «there’s people waiting». Ummm, duh? I said, well I just need to give a urine. Then I got deer in headlights look. Waited another hour. There was literally 4 people in the waiting room. Sad part, not one of them was called back in my time there.

I am one without insurance and just not a doctor guy. I noticed my leg was infected so I started calling clinics only to find out most won’t see you if you are a cash customer, crazy.
I knew I just needed a course of antibiotics. When I called here Michael explained how it worked and costs. I asked Michael when the best time was to come by and he said first thing in the am.
The next morning I was there, filled out the paperwork and after a short wait I was taken back and an intake done. The Nurse Practioner examed me and asked where I would like the script called into. Also the NP and everyone were very nice and pretty quick.
The cost was very reasonable especially since the emergency room was my only other option which is an insane cost.
2 days later my leg is clearing up, my antibiotic was only $ 5 with the discount card I recieved from them… very happy.

This company should be ashamed of its name. There is nothing fast about this place. It took two hours to be seen and there were only two people ahead of me.

My family has been to this facility alot and normally have a great experience. Wait has always been minimal, staff is friendly.
My husband had developed what felt like a cold, on Friday (March 13) and by Sunday afternoon he was afraid he had bronchitis (again). So he went to FastMed, they gave him an xray and then an ekg. The NP told him he was having «congestive heart failure» and that he had an enlarged heart to go to ER right away. Now when you tell someone this, to the naked ear (meaning one who has no medical knowledge of terms) it sounds like «Sir you are having a heart attack». So he asked her if he should go by ambulance or??? she replied, «No you can drive yourself». So he called me at home and was shaken by the news and diagnosis and asked me to go and pick him up to take him to ER. We have two boys (6&7) and live pretty far out from town, so I called a friend who lives close to where he was and asked if he could pick up my husband, take him to ER and that I would meet them there. I had to arrange for overnight care for my kids because I didn’t know how long we would be at the ER.
He waited in the ER from 9pm and got out of there at about 5:30 — 6am THE NEXT DAY!
He underwent testing according to the diagnosis at FastMed and more x rays and lab work and was diagnosed with an upper respiratory infection. My husband has NEVER had any heart issues and as one of the doctors stated, someone at 37 to develop heart issues and be diagnosed with «Congestive heart failure» at his age would be extremely rare.
I wonder if this NP has ANY idea what she has done to us, financially? We are going to have to pay out the wazoo to at least meet his deductible and I wonder if she knows what an extreme inconvenience she placed on first, our friend to go and pick up my husband because he lives closer to where he was, secondly, my mom and kids. My mom took my kids to her house so that we could be at the hospital all night (for nothing) and finally we BOTH missed work the following day from pure exhaustion! Until Sunday night/​Monday morning, I would have rated my experiences here high, but this completely turned me off.

I came to FastMed and my son had a ear infection. My experiences have been pretty good but tonight changed my whole outlook. I was there for 5 hours, but not because there was a lot of people there I was skipped. The receptionist was nice about it but gave the excuse that she messed up the order of patients. (Which is extremely odd for a medical facility) The wait should have only been 1 hour but ended up taking my whole night from 5pm to 9pm. I would give 1 stars but my usual experience has been maybe a 3 so 2 stars is the absolute best I can do.

So, I’m torn on this one. The back office staff is friendly and good. The front office — Paula — is awful. I was on my third week of pneumonia and scheduled an online reservation. The intent was that I wouldn’t wait in the front office and infect everyone else.
When I arrived and handed the printout with the bar code, she wouldn’t accept it and stated that I’d have to wait like everyone else. I asked what the point of the online check in was and she said there was no point??? She then proceeded to tell me that I would have a 1 hour wait time.
So, I started looking online and found the owner’s information and the corporate number and called. I was very surprised when he answered and I explained what was happening. He called to the location and I was seen right away.
When I returned for a follow up, Paula was still unfriendly and discourteous. Not a good combination when you’re not feeling well.
In the future, I’ll stick with the Wilmot location. Both front and back office staff are kind and courteous.
EDIT: Carly — I did reach out to him as stated in my original review. Had I not done so, I’m not sure how long I might have sat there waiting. Paula wasn’t any more pleasant on my second visit for follow up to that location so I’m not sure what good it really did overall.

Medical care was fine, but it took two hours to get in and out. There were only two others ahead of me and two practioners working. Good exam and treatment for my allergies, but the wait was excessive. I waited over half an hour just to see the nurse practioner. Med, yes. Fast, no. If you’re really in need of rapid care, go elsewhere.