Carondelet Foothills Surgery

I have had a total of 14 operations, inpatient and outpatient, and this facility and staff are top notch. I am a firm believer in the idea that you get what you give. If you usually have a bad experience wherever you go, then chances are the problem isn’t with the service you receive, it all starts with you.
That being said, the facility is extremely nice and the staff are very polite and professional.
I have always had very difficult veins and starting an IV on me is usually a task. The nurses in pre-​op were very professional and apologetic when it took them 4 tries to get my IV started. I do not blame them because of my previous experiences. I actually felt bad for them because I knew it would be difficult.
The admissions process is very quick and the waiting area is very nice.
Just an all around great place

The most unwelcoming place I’ve ever been. My mom was very nervous walking in and the admit woman was so cold. Never smile Wanted to walk out

The facility itself was fine and the surgery went well and I would like to give them a good rating, but their utter lack of concern for the patients family was deplorable. My son had to have his ear tubes removed and of course it was January so none of our deductible requirements had been met. To do the surgery our Dr. required the $ 500 deductible to be paid up front, which I paid. Carondelet notified us we would have to pay our deductible up front as well to move ahead with the surgery. My Dr. contacted the surgery center and explained I had already paid it to him and all was to be taken care of and I would only have to pay my co-​insurance amount ($ 102) at the time of surgery.
However, when we arrived for his surgery (already stressed to gills for obvious reasons), I was informed that all was not taken care of. I was told that I would have to pay my $ 500 deductible plus my co-​insurance amount. Our Dr. and I both explained to them we had already paid it, but they could care less. We either needed to pay or they would cancel the surgery. They even had the Administrator come up to demonstrate how heartless she was in explaining it was their policy and our inability to pay another $ 500+ was not her concern as that was their policy (apparently their is not a common sense provision underwritten into their policies) and she would do nothing about it.
They did find it in their ever blackened hearts to force me to only pay $ 260 that day in exchange for a promissory note over two (2) payments on the rest, but would let the surgery happen (nothing like punishing my 7 year old son by making him wait even longer).
I inquired as to how quickly I would be reimbursed from them once they received payment from my insurance company and I was told «probably 30 days» and when I asked if they would reimburse me for my interest charges, I was given an emphatic NO, but they were decent enough to chuckle at me when they said it.
Three (3) weeks later I follow up with my insurance company to see who and when they paid. My insurance company explains they withheld the deductible from the Dr.‘s payment and paid the Surgery Center all but my co-​insurance amount (gee the overpayment to them just as I suspected, shocker I know). So I call the Surgery Center and they tell me that despite the fact that my insurance company gave them the payment electronically last week, it was not entered into my account, so they could not process my refund, but that it would happen in 2 – 3 weeks after they finally post it, but of course could not tell me when they would post it. They were however clearly unhappy that I proved them wrong and that they have an unhappy customer.
The bottom line is they could care-​less about the patient and are focused only on extorting co-​pays and deductibles out of whomever they can. I can appreciate a lot of people don’t pay, but I am not some dope off the street without insurance. They verified everything before hand and knew I was insured and that the Dr, got the deductible, yet HAD TO HAVE THEIR MONEY NOW!!!
I would ask for a different surgery center in the future!!!
The above is my experience and their intentions my not have been exactly as I stated, but this is my opinion and my take on how they acted and why I would never go back!

We came to this facility to have my son’s tubes put in by Dr. Steve Parry. Obviously, any time your kid has to have any kind of surgery you’re pretty freaked out. However the Carondelet Surgery center staff did a good job, and we were relieved.
The facility itself is newer, and appears clean and organized. There’s even a separate play area for kids. After checking in, we waited for our turn to be called. Back in the pre-​op area it looked like a standard hospital area. The staff seemed very familiar and comfortable working with kids. Our nurse had a very reassuring demeanor.
The whole check in went quickly… and while I was nervous things were being rushed, I was actually grateful there wasn’t this prolonged waiting period where our son had time and opportunity to get freaked out. We changed him into the gown, the doctor came by and asked us if we had any questions, the anesthesiologist came by to check in with us, and then our son was off in the arms of the nurse. She whisked him away so quickly without goodbyes that he didn’t even have time to get upset… smart nurse!
They gave us a pager, and when our son was ready to be picked up from recovery it would go off. Yay for modern technology – its just like a restaurant!
It seemed like it was less than 10 minutes from the time we handed off our son to the time the doctor was coming out and telling us he did well. A few minutes after that our pager was going off, and we were directed to pull around back to pick him up from recovery.
Clearly this facility is a well oil-​ed machine. Efficient, organized. I did feel a little anxious by how quickly everything was rushed around, but it looks like everything turned out well… and you have to love a place who loves your kid, right?