Brake Masters

I want to thank Cliff (Manager) at this Brake Masters location for his excellent customer service and his attention to detail on making recent repairs to two of my cars. He is a very dedicated employee for Brake Masters and takes great care of his customers. From the way he treats you and the way he makes sure your issue is taken care of at the best price to the way he thanks you for your business, his customer interaction is excellent! Because of Cliff and his team, I will continue to take my cars to this brake master location for all my car services. Thanks! Danny D.

I came here for YEARS, since I could drive actually, the owner was great, friendly and they always did a great job. He was soooooooo good! But then they went through a restructuring plan, got ride of the fantastic management and mechanics team. I CAME IN FOR AN OIL CHANGE AND ENDED UP GETTING A WHOLE DIFFERENT ENGINE! Got my oil change and road trip check up before I went to Phoenix for the day, all was good. A week or two later I was heading up first ave. right after river up the hill and my car completely craps out, I had to have it towed, I had to use a company car before my rental came through. The lady at the rental car area they used right next door was rude and made me feel like I was an inconvenience. Turns out someone forgot to tighten a valve and there is oil ALL OVER MY ENGINE! Because of this I needed a whole new engine in my car! They told me they would replace my engine for a new one *cough cough* they didn’t give me a new engine they gave me a newER engine, supposedly, that had less miles. Sorry, but you WRECKED MY CAR and made it UNDRIVABLE. Not only that once the newER engine was in I went to get groceries and my car over heated and I had to be towed back to them. Overall, this place is now a nightmare. My car is worth less because of needing an engine replacement than if it had other wise, possibly causing me thousands. I went to a Lawyer and they told me it would cost about the same to hire them as it would to have a NEW engine put in. I used to love this place, I would recommend everyone come here. Not now. My mom and I would come here often and we would always have a great time talking with the management team and staff, not now, after this she will not take a car here. She has a 2014 corvette stingray, dodge srt-​10 with a viper engine, and a dodge larime all of which would have been serviced here, until this happened. Now we just pay more to go to the dealer, it’s worth it. Don’t go here if you care about the vehicle you drive. This was a year or two ago but I am still really ticked off this happened in the first place and I don’t assume anything has changed. My car has not been the same since. It does not drive the same as it used too and overall just feels completely different while driving. I paid for one car and got another, simply by having an oil change. Not my cup of tea. Any place you need to replace your engine when getting an oil change isn’t good. Don’t come here. This was the one and only car that my father helped me to pick out before he died of cancer, it is a very sentimental vehicle to me, and is/​was/​has been completely ruined since he died of cancer shortly after. I feel like now I have to have either a proper working car, and sell this one, or keep it to remember my father. I wanted to keep this car forever because of the sentimental value, and I hate that because of their screw up I even contemplate selling it. It never was/​has been/​or will be the same vehicle I bought. Shame on you!!! Bring back 2007 management team!!!
Apparently I have two Unilocal accounts, if you click on the «not recommended reviews» you can see my
Original review of this place. Either way the quality of service sucked and the way they treated my vehicle, and I will make sure my review is heard. This place sucks.

I would have to say the guys at this Brake Masters are good folks. They have not tried to upsale me on anything. They are very attentive and helpful. I do give my trust to them due to the fact that when my friend was in crisis mode panicing because of a horrible fail on his part going to Fletchers, Al was able to give him a some clarity. My respect goes out to them for listening to his concerns and being honest.
I have visited over 8 auto shops with friends since I moved to Tucson and so far this is the only place I will go back to. I am big on customer service and these guys are not the typical stick in the mud, anti customer, anti fun types. They actually will engadge in a converstation if you are open to it.

UNDER NEW MANAGEMENT, and these guys are crooks! They quoted me $ 189 prior to the repair and then charged me $ 251 when I picked the car up. I’ve since spoken to other (former) customers, and it sounds like I got off easy.
It’s a shame, because this used to be one of the few car repair places that I felt confident wasn’t trying to rip me off. STAY AWAY!

I was a customer since 2009, took my three cars there until now, I see that the shop is under new management, took my car for basic oil change, and they told me that i needed new water pump, that coolant was leaking, immediately lost confidence on this shop, took my car to the dealer and they told me everything was fine, how can a 35 dollars oil change turn in to a +500 dollars job, be wary or avoid this shop, its sad that after such a long time with them, new management manage to lose a loyal customer.
Good bye Brakemasters

We had new engine mounts fitted and repair to a leaky gearbox 3 months ago. They initially fitted the wrong engine mounts and had to order a new set. Now our gearbox is leaking again. Can’t recommend this place for real repairs.

Good news! I found John, the honest and highly competent former manager who is now with Fletchers on Tangerine and Thornydale. A bit of a drive, but well worth it for the integrity and peace of mind.
Not realizing that John had moved on and Brake Masters is under new management, I brought in my car last month when the low battery light came on. They installed a new battery but didn’t bother to check the alternator — probably because they focused so much attention on selling me a new set of struts. 100 miles later the new battery died and I almost had an accident when the electrical system just shut down.
But they did sell me a set of struts.
Good bye, Brake Masters.

I’ve been to several other Brake Masters locations, and I will drive out of my way to go to this location. The manager is a trustworthy individual who will help anyone at a great price. If you’re looking for a trustworthy mechanic who won’t rip you off, this location in Oro Valley is where you need to go!