Audio Express

Biggest scam ever! Broke so many things inside my car including my window button and just glued it back on! Had to end up making them fix it! Ended up paying double what I would had I gone somewhere else.

I have no words other than to say…
Thank you to all the staff at Audio Express my experience was above & beyond! They managed to take a difficult morning and turn it into a great a morning
Francisco our technician blew me away with his kindness & professionalism! Taylor in the front was awesome & patient… Audio Express cheers to you for having an Exceptional Team
We will definitely be back

Good bunch of great guys. Installers were great on asking questions on what there doing. B good guy to talk to about things, if its wrong they will fix it.

Came in as soon as they opened and was quickly greeted by B. We discussed options for upgrading my stock sound system that fit within my budget and agreed upon a new receiver being the most efficient purchase. After paying and receiving my receipt another associate comes in as the receipt is printing and mentions that they don’t have the harness in stock. B promptly double checked to make sure they had it and in the system it showed they did. Well after about an hour and a half B notifies me that they’ll have to run out and buy one because unfortunately they didn’t have it. A bit upset at this point but understandable, things happen. Overall great experience. Final Word: Good quality brand of equipment, decent prices, friendly customer service, great quality install.

I have Range Rover that has a difficult electrical system, and the installers figured it out. Michael Sagasta was tremendous in helping me out, and outstanding service. He, and the staff were professional, patient, and friendly. I will be back to make upgrades to the system. Thank you Mike, and friends! Ron, the impossible Rover Guy

Alrighty, SO! I actually joined Unilocal because of this establishment that is the first thing I want to say. The second thing is simply due to me being somewhat familiar with car audio installations, DO NOT I repeat DO NOT come into this store with 1hr left on the day to get a 3hr job done (head unit & 4 speakers) Your already putting time and money into your audio system for your vehicle and DESERVE a quality and well done install. When you show up and demand it being done in 1 go mistakes can and probably will be made. And now to the review! I walked in for a Head Unit and 4 Speakers installation in a Civic LX (4dr sedan) and due to me being short on time they hurried through the install which in the end, damaged a part of the interior trim. After I realized what had happened I came back to the store and spoke with Scott the store manager, right away we found a resolution to my problem that was both mutually beneficial for myself and the shop. Scott has been a WEALTH of knowlege for me with my personal installations that I did with parts of my audio system and the employees there have been a MASSIVE HELP when I run into a problem or am looking for another part for the system. They have been able to suggest additional parts based off of the requirements I had, which were affordable and decent quality. I have had nothing but an amazing experience with these guys and would honestly RECOMMEND THIS LOCATION for anyone needing Audio work done or just needing another persons experience in the Audio Field!

I’ve done business with these guys twice over the last few years. First time I was quite happy with their service, and pricing seemed fair.
This time I was blown away by the service level. I came into requesting a Pioneer deck that I had heard good reviews of. They sold me the deck I requested and installed on schedule for a fair price. When I had a problem with the dec, they took it back in, immediately turned it quick and had it fixed, but I wasn’t happy with the deck itself. They offered to swap it out for Kenwood deck of equivalent value for no extra charge! Super service, quality work, fair price. What else could you ask for?

So I’m here to make an update to this review. Please keep in mind the review previously was written without actually visually looking at the install itself. After taking a look with a friend of mine who also does car audio installation, he pointed out a few things.
— A hole was drilled through the firewall, rather than fishing it to the opposite side where the rubber grommet was which would allow you to properly run the power cord. It’s not going to hurt my car, but I mean. it would have been nice if they didn’t drill a hole through the metal of my car.
— Where the grounding was, they didn’t even scrape away paint on the surface around the bolt. They also used their own «self tapping metal screws,» so to speak. If they looked a few inches to the left and pulled down the carpeting, they would have realized there were plenty of bolts right there.
These things are a perfect example of lack of professionalism and lack of care.
— — -
* Update May 11^th, 2015 * — I took my car back the other day and spoke to them about the issue with drilling a hole through my firewall and they explained the reasoning and also pointed out there was the protective «tubing» around the wiring, so I’m okay with that. I went ahead and scraped the grounding area myself. other than that, I would recommend Audio Express.

Can’t review on the quality of service but their pricing sucks. I have my own amp and subs that I wanted to install in my vehicle and wanted to get a quote from these guys. I think due to the fact that I had my own equipment that I was going to install myself they really hyped up the wiring installation price. Needless to say definitely not getting it done there

Me and my family came here looking for nice radio for my car. The salesman «D» was super awesome and helpful with all of our questions and concerns. He was very informative and definitely knew his stuff. We had to come in another day to get the radio installed, because there was already a waiting list. No biggie-​Got there first thing on a Monday morning! So glad we chose this location. Great service.

Sloppy install (wires hanging/​showing) and I waited 5 – 6 HOURS the ONLY good thing is their salesman «D» cool dude informative

I had a great experience and found the staff to be hard working and professional. They went out of their way to accommodate me. I felt like a valued customer and would definitely use this business again.

I have to start off saying I am shocked at some of these reviews on here. I have dealt with this location for 2 yrs and have had nothing but great assistants especially by the store manager Scott.
I just had my keys stollen and the staff went above and beyond to help me through the process and make me feel safe. They recommended a fabulous locksmith that was at my house on a weekend within 2 hours. Then they reset my alarm.
The current assistant manager Diamond/​sales rep Carlos /​install manager Corby and of course Scott the manager have always been pleasant and knowledgeable when I go in.
No… The facility isn’t the best looking but the current staff has no power to really change that.
Maybe the people complaining on the other reviews don’t know how to communicate and make connections with people.

Good overall service. Got setup with an amp and re-​wired in less than an hour… work was very clean.

Horrible facility, had to go back 8 times to get work done correctly, can’t trust the employees to do things the right way and have to involve management to resolve any issues. These people are untrained and mostly uneducated. Don’t waste your time or money.

I had some basic questions regarding my cars stereo and the capabilities of remote start and I was being helped by a guy in glasses and another guy wearing street clothes and a beanie. I dont know if Mr. Beanie even worked there but he started talking to me like he did and Mr. Glasses spoke highly of Mr. Beanie’s useless answers. Mr. Beanie was also so preoccupied with his phone he couldn’t even make eye contact while talking to me. Mr. Glasses had belittling smirk on his face the entire time while also being preoccupied with his phone.
Get off your phones, help the customer and take that adolescent smirk off your face man. You work in customer service so don’t act like you’re too good to give the customer your time.

Just had an amp installed into my Victory Cross Country. They were able to complete job In less than 3 hours. The bike sounds and looks great, professional install. The price was little steep, but you get what you pay for. I will be going here for all of my car/​bike audio needs.

My mom went in at 10am to get speakers my stepdad bought from them as a Christmas gift installed. They told at the time she had a few cars ahead of her and it would be a few hours. He signed us in and put us «in line» so we could come back later. We came back shortly after noon and were told we were still in line. We took nearly 2 hours eating lunch at Denny’s next door only to find her car still had not been worked on! They told us it could be up to another 3 hours to finish the cars they were on and do hers. We explained the situation and they blamed us for leaving even though they gave us the go ahead earlier in the day to do tbat so we wouldnt have to wait forever. We decided to just take the car from them and go elsewhere.