Firestone Complete Auto Care

Ridiculously overpriced labor and they managed to screw with my tire!
Went in to get a headlamp replaced and the same day my tire, the same tire they took off to replace the lamp deflates. The mechanic swears my tire going flat within hours had nothing to do with the fact they took off my tire to replace a headlamp bulb, but 2 tire companies found nothing wrong with my tire. The roadside assistance guy changing the tire even said «it had to have been tampered with for your tire to deflate with no punctures or holes.» Meanwhile, I still had to pay this Firestone location $ 100 to replace my headlamp ($ 80 of which was labor), something that should be simple and easy was made more difficult by this location. AVOID AT ALL COSTS.
P. S.- I noticed the only positive comment in the last 2 years was by someone with the same name as the mechanic I spoke with. Very suspicious!

Had to create a Unilocal account just to leave this…
TL/​DR — do NOT go here. Employees lie to you and waste your time.
Made an appointment in advance for 7AM on a Saturday morning. Stated very clearly that I only needed one (1) tire replaced due to a slow leak.
Arrived at Firestone Complete Auto Care on time. Entered building. Told employee I was there for my appointment. Asked for cheapest tire that fit 265 60R18. He told me their cheapest tire with a rebate and discount with Firestone Credit Card.
I told him I have no interest in a Firestone Credit card… employee states that this tire is still the cheapest and I will still get the rebate. He then rings me up for 4 tires. I remind him that I only want one tire.
I then ask again, «Do I still get the rebate and is this still the cheapest since I’m only getting one tire?». Employee responds «Yes.»
I take my seat in the customer waiting area where I can see my truck. For the next half hour I watch employees show up in various stages of disarray… some finish putting their uniforms on after they have arrived at work.
At 7:31 my truck is still sitting in the parking lot where I left it. I had an appointment and I was the first customer there. Two other customers that arrived AFTER I did are already having their cars worked on.
I go to the door that leads to the maintenance bay to get the employees attention. He sees me standing there, ignores me, and tells another employee to start working on my car.
I stick open the door and ask him what the holdup is. He says he needed to finish typing something up and forgot to tell someone to work on my truck. I ask how long it will be… he says «20 minutes.»
20 minutes later I’m happily paying for my new tire and heading out.
I get home and enter the rebate information into the FirestoneRewards website. As it turns out I am NOT eligible for the rebate since I only bought one tire. Somehow this doesn’t really surprise me.
DO NOT GO TO FIRESTONE!!!

Great service and a real friendly atmosphere.

I have never been more dissatisfied with the customer care as I received today from your store. I was so disappointed by the lack of concern or care I will seriously consider never going back ever again to this store after the repair that was supposed to be done today is taken care of.
I was to have my power steering pump replaced today and was given a reasonable quote for the work and scheduled the appointment for today. I arrived about 30 minutes early and was taken shortly there after. After waiting 3 hours for a job that was supposed to take about 2 to 2 ½ hours, watching the mechanic work on several other cars while my car was scheduled and supposed to be worked on, I was delivered a car that was not working and the part that was installed was not right. My option was to wait another 3 plus hours while another part was purchased and installed or to put the old pump back in and continue driving with the original bad part! There was no concern about the time or inconvenience this whole process was going impose and no option was provided. I was told that the part was the correct part but wasn’t working correctly– but it was the right part. And this was supposed to be acceptable (???). This doesn’t make sense that your store would deliver the car back to me and not offer to remedy the issue other than waiting another 3 hours for the service that should have been done right the first time. I had to re-​schedule for this to be corrected and was told that the car was safe (!!!) with the pump that wasn’t working correctly. And then I had to pay for this poor service and bad part!
Now driving my car I have more noise and harder steering and scrapping rubbing sound that wasn’t there before. I believe I am doing more damage to my car after it was supposedly fixed by your mechanic.
I find it amazing that this would be considered acceptable. If I did this to my customers I wouldn’t have a job.

I was super pleasantly surprised by the great tow truck and driver they sent to me, the nice staff at the shop and the work. Just needed a new battery — which was what I suspected — they didn’t try to up sell me on anything crazy, didn’t come up with any big additional repairs that needed to be done (and my car is older and not well-​maintained at this point). I had to wait to get the battery delivered, but I expected that. Otherwise, I was in and out and on my way. No problems.

My ’94 Honda Accord experienced an electrical short relating to the cigarette lighter, which is where I plug in my cellphone charger. I arrived at Firestone and noticed all the garage guys just hanging out in the garage joking around even though all of the risers were loaded with cars.
Firestone assumed that the error with my car had to due with a bad fuse. They replaced the fuse for $ 20! I sat in the waiting room 30 minutes! It takes all of 30 seconds to change a fuse.
When I looked over at the receptionist, she had slipped into the garage and was joking around with the garage guys too. Meanwhile, my car was just sitting there. Were they done or what?
Finally I had to go to the garage myself and ask if my car was done! They all looked at each other like they had no idea what I was talking about.
I paid the outrageous price and left and with in 5 minutes, the fuse had blown again.
I ended up taking my car to the Honda Dealership on Cobb Pkwy. The service rep popped open the fuse box, replaced the fuse which shorted out immediately again, called over a mechanic who immediately stuck a finger inside the cigarette lighter and pulled out a piece of metal that had fallen off of my cellphone charger. Problem solved. Price charged at the Honda Dealership? $ 0 !!!
Do you think the jokers at Firestone could have thought to check the cigarette lighter? No, they had too many stories to swap about to be bothered with actually working!
I will never return here for car service.

I was out running errands and one of my tires looked low on air, and I needed an oil change so I stopped by this Firestone location. When I came back to pick up my car, they said there were no problems, and they had filled up the tire. I asked the cashier if they sure there are no problems… car repair places ALWAYS find some problem. They cashier went to check with the guy that worked on the car and came back with some comment about «women always second guessing them.»
Sure enough, when I got home I found a screw in the tire that had been low. Clearly they didn’t even bother to look at my tire and did not take me seriously!

So my car has 65k on it now and little things are starting to need some «attention». In the past year, I have had front and rear brakes overhauled here (yea, that was my fault), a minor tune up and purchased a set of tires.
Yes, I had to wait but it was not ridiculous. If you get here in the a.m., the wait is minimal. The employees are always very nice and respectful (and for some reason this deserves mentioning because it is rare). All the prices are very reasonable (not the cheapest you can find, but very reasonable… and yes, I shopped around).
They are very honest and will not screw with you. They will actually tell you the truth and not try to rip you off (again, deserves mentioning because it is rare).