Truckee River Glass Inc

Wow I do not understand the low rating. I have usedv TRG on three ocassions during the past 12 years for a corner shower, a large walk in shower and most recently to install 5 second story windows and a shower window. There have been times I thought the guy in the story at the old location could of been a little more friendly
My most recent experience was excellent. I was teatrd wirh couresry. They measured the windows when the said they would and installed them when they said the would and they were even here until almost 7PM installing the second story windows and returned the next morning to install the shower window. They have also given quick estimates and did the project the day they said they would on my other two projects. I am happy to give them 5 stars

I had new windows and a slider installed with Truckee River Glass. From the initial consultation to the final product, everything was great. I priced out 4 vendors including Lowe’s and Home Depot and Truckee River came in with the lowest rate for construction finished/​fitted? windows (as opposed to retrofit) for the same brand of Windows. During the consultation, James took his time explaining the different types of windows, which way I wanted them to open, what would look the best with my remodel, best energy efficiency rating etc. He was very thorough and knowledgeable about the process and the product. It took almost 3 weeks to get the windows ordered and only 2.5 days to install 7 windows and the slider. They cleaned up after themselves and hardly left a mess at all. The guys did a great job of adding trim around the inside of all my windows as well as trim framing around the outside. They even helped me touch up paint the exterior from having to remove my outside window trim. Jake was great at communicating each step along the way and was true to his word that I would be happy customer. I would recommend Truckee River glass to any of my friends.

I wish I’d read these reviews ahead of time! I had arranged to have my sliding glass door fixed on a Friday between 1 and 3. This meant taking a day off work in order to be in Truckee for the appointment, as I live in Sonoma County. No one showed or called by 3, so I called and was treated like a nuisance by whoever answered the phone. He said he’d try to find out what happened with the ticket and call me back. By 4:45, with no call back, I phoned. Again, treated like a nuisance. Finally at 5:15, one of the service techs who had the assignment called to say they’d gotten stuck on a big job and simply weren’t going to get to me. Pathetic customer service in every way.

We called them for a consultation and quote on a Tuesday, they said they were incredibly busy and would get back to us about coming over on Thursday. They didn’t follow up until Thursday mid– morning and said they would stop by at some point during the day and give an hours notice. They showed up without notice. Not a good way to start off a business deal. Their lack of communication and follow through made me skeptical of their professionalism. We will not be using this company ever.

They installed some windows incorrectly and the owner came out apologized and resolved it. He is a man of his word. I would use them again.

TRG has moved to 10 970 Industrial Way in Truckee. It’s a small space but it’s easy to find. I had a shower door installed in my condo and I’m very pleased with the finished product. James the installer arrived on time and although there was a problem with the size of the glass he assured me I could still use the shower and he would order me new glass. The office called me a few weeks later and arranged another appointment. Phil showed up on time and installed the new glass. The shower door looks and works great.

We showed up on a Saturday at 11:40 to the shop! We did look at the website that said they close at 1:00! The open sign was on, but apparently that was not the case! A very rude man in a truck ask us what we needed and said they were closed sorry could not help us! Hmmmmm! We come up for the weekend and take care of things around our Carnelian Bay Home! I guess we have to go to Reno or another business for service for a simple mirror! We knew what we needed with measurements, but he was beyond rude! I will inconvenience myself and resolve our situation without dealing with an unhappy rude shop owner!!! Zero stars!!!

Two stars, only because when the work was eventually finished (a window replacement), it seems to have been done correctly. Otherwise, a trying, difficult, frustrating experience owing to very poor customer service from the management, in every respect, from start to finish. Thanks to a few employees for keeping our project moving in spite of the bosses!

We went to High Sierra Glass and they took care of us and in two weeks my table and the new glass top were delivered

Can be very slow to respond. They do good work once they get it around to it. If you are in a hurry, find someone else.

Awesome! Just awesome. Their timeliness, friendliness with our dogs, craftsmanship (true quality on the detail work) and cleaniness in our installation project were to perfection. We really appreciated the great work that Jake and the team at TRG provided. And when the friendly squirels ransacked a few of the screens, the guys jumped in and helped us with the repairs right away. We would highly recommend TRG for any window installation that you have. Well done team TRG, you have a «customer for life»!

Made an appointment 10 days in advance to replace two windows and repair a third. Called on Friday afternoon before the scheduled Monday appt. to find out what time they were coming. Was told «You’re not the first stop, but it will be in the morning».
I waited. by @:15 with no word, I called. I was placed on hold for a very long time, and finally told «I’ll try and find out who has the ticket». The person took my number and said he would call me back. Never heard another word. No one came, called, or apologized.

We just had new windows installed throughout our Northstar house and they were the best. We took 3 bids, they were right in there and what made the difference was that we just liked the guys that came to the house to measure compared to the big box stores in Reno. Installation was perfect and we would definitely recommend them, and use them again. Also felt it much better to deal locally.

HORRIBLE!– DO NOT SUPPORT TRUCKEE RIVER GLASS! I wish I could give them zero stars. These guys are terrible, rude & downright unkind. I was trying to get a window fixed on our rental house & it took TWO WEEKS for someone to simply come & take a look (in the meantime I have a former tenant screaming for his deposit back) & then for 7 days I’d call daily to find out the estimate & I’d get a «we’re busy» or «your estimate is in the stack with a lot of others & we’ll get to it when we can». I explained my situation & urgency but the guy I spoke to could’ve cared less.
When I finally demanded an estimate he gave it to me verbally over the phone. I asked if he could fax or email a written estimate & he said he’d fax &… surprise, surprise, no written estimate was faxed.
He said it’d take 3 days for the glass to come in for the panes & I asked how long to then have it installed & he didn’t answer me & hung up.
Go ANYWHERE but here. Please, please don’t patronize such rude people. If they lose business perhaps it’ll force them to exercise some sort of customer service.
Steve at Mountain View Glass I hear is good or I ended up using Fast Glass in Reno.
I’m taking Truckee business to Reno even though our little town businesses need to be supported.

WORST. do not make the mistake of doing business with these people. they are rude, incompetent, and bordering on being crooks. they would not know customer service if i hit them in the head. they were ½ a day late to install our screen doors. when we called for the 2^nd time the guy who answered said they couldn’t contact the driver and so couldn’t tell us when they’d be there. when i told him they wasted our morning waiting, he said, «fine, then go do what you have to do and we’ll come back some other time.» then he hung up. Called back a 3^rd time. talked to the owner. he said that his guys must have gone «out of order» and had know idea if they had our screen doors or when they’d be at our house. Told him that was unacceptable and asked what he would do to make it right. gave me a song and dance about how screen doors where not a priority for them now, he could get a hold of his guys, and that we just needed to understand that. Told him to keep the screen doors, we are not paying them a dime.

These guys are the best. We’re newbies to roof snowslides and within 24 hrs of our window shattering from an ice dam, Jake had a quote to us, as promised. They also went ahead and installed 3 days later from quote as promised. In addition, the installers offered logical suggestions for minimizing window damage from re-​occurence in the future. These guys are customer service oriented, responsive and a pleasure to deal with. Thanks Truckee River Glass!

Worst customer experience i have ever had. Period. Will never use these guys again and caution all others contemplating using them. They treat their customers with disrespect, didn’t deliver what/​when they promised, awful awful awful.