Jeff’s Roofing

Jeff did a great job for me in 2006, SO… I figured I’d use Jeff’s Roofing again in 2010 to do some maintenance and repair. Jeff showed up quickly when I called and took a look to give me an estimate. I got the estimate on the spot and I told him to go ahead with the work. Jeff said he needed a heavier duty «Murphy Vent» made which would take about 3 weeks to get made and once the vent was made he would start the work. That was the second week of June 2010.
I am not a full time resident in Truckee so I usually have to do follow-​ups on the phone or every few weeks when I get to the mountains. Called the last week of July 2010 and was told the job would be done in the next 2 –3 weeks. First week of September 2010 and no bill so I called to see if the work was done. Was told the work would be done the following 1 – 2 weeks. Still no bill for the work in October 2010 so called again and was told the work would be done that week. I was at the house the entire week and no one showed up. I called again and left a message but no call back was received. The snow started heavy and never stopped enough to get the work done.
So basically 4 ½ months to complete the job which never happened. No call backs as the snow season approached even though the earlier calls were returned with promises to complete the job with no follow through.
2011– Never did get a call from Jeff’s Roofing to see if I wanted the job done that I scheduled in 2010. I am still trying to get the work done because all of the roofers in the area are slammed due to the largest amount of snow and ice dams in recent history that caused significant damage.
The only reason I did not give Jeff’s Roofing 1 star is because of the good job he did for me in 2006.
Just a word to ALL contractors– Look, besides a good job at a reasonable price, all everyone wants is honesty and a phone call or so. If you can’t make it to an appointment call the customer immediately (not at the end of the day or next day) or worse just show up a day or week later, like the day you show up is when you were suppose to be there. If you are busy, let the customer you can’t even think about starting for 3,4,8,10 weeks whatever it is. If what you thought would be a 1 weeks jobs looks like it may turn to 3 weeks tell the customer. Most important — use your phone– ALOT. Keeping in touch with current, former and potential customers will keep your business steady and get you good referrals. Remember business may be «feast» today but «famine» tomorrow so good referrals go a long way.
Jeff actually called me in September 2011 and had the nerve to ask if I still needed the work done he bid on in June 2010, promised to do for months and never completed. He called like it was no big deal. That lost him the extra star I gave him for the work he did for me in 2006.