High Sierra Towing

Steve picked us up after we got stranded. He was a great guy and super friendly. After towing our car to a shop, he even dropped us off at our hotel. I thought the $ 140 price tag for an across-​town tow was a bit spendy, but on par for towing prices on a snowy weekend in Truckee when everyone breaks down.

Tl;dr: great service, fast, very kind. Use these folks.
Our car broke down on the way home to Berkeley in the middle of heavy snow. High Sierra had the lowest estimate on towing the car within Truckee AND they recommended a good shop to take it to based on what we thought the issue was and type of car (we really didn’t get the impression they were recommending their buddy’s shop).
Steve came and picked up the car and us (and our luggage) within 30 minutes of when we called. Almost every single shop was closed, so Steve took us to the recommended shop and dropped our car off and helped us figure out the overnight drop instructions. Then, much to our relief, he offered to drop us off at our hotel in town on the way to pick up his next customer.
We were relieved to have some idea of where to take the car and so appreciative of the kindness. To boot, Steve refused our tip and told us to get a beer at our hotel – «[we] needed it more than him.»
The good: incredible service.
The bad: $ 140 for a three-​mile tow is pretty steep, but way better than being stuck for hours in a Starbucks waiting on another company.

best service in town.
reliable and fast!
Thank you Russ!

Steve, the driver, was quick to respond, incredibly helpful and communicative. He made the whole process simple and wonderful. Thank you, Steve!

Needed to get a truck that got stuck on an off road jeep trail towed out. High Sierra had a tow truck that could do off road jobs. Very quick service and the driver was friendly and professional. He made it look real easy getting our truck back on to a paved road.

The truck driver was nice and incredibly helpful. He even offer to drop us somewhere while our car was being worked on!

Hi Sierra towing came to our rescue after a blowout on our fifth wheel RV on the Donner Pass. The owner, Russ, was the hero for us. Such a good experience with him.. He was so friendly and professional. Even tho he had to go back and switch trucks to get different tools, it didn’t take him long to get us on the road again. We’d highly recommend this company.

On the way to Burning Man, our 32′ Class A motorhome had a blowout on I-​80 at midnight, in which the engine died as well. We got towed to a mechanic in Truckee (not by High Sierra), but when we talked to the mechanic the next morning they were not going to be able to work on the problem for another 4 days (!). The only available mechanic we could find was in Reno.
Fortunately we were referred to High Sierra. Russ, the owner, was awesome. Unlike the stereotypical gruff tow truck driver, he was calm, friendly, professional, and seemed extremely competent (he’s been doing this for 30 years) and careful with our vehicle. But most impressive was that while the mechanic was changing our tire, Russ actually spent 45 minutes under our vehicle trying to fix the engine problem himself. (He’d suspected the root cause was wiring that was damaged in the blowout, and that there might be an easy way to fix it by hand.)
He didn’t succeed in fixing it with his limited tools at hand (although he was right about the root cause!), but the effort really exemplified his attitude throughout. If he’d succeeded, he would have «robbed» himself of a very lucrative customer (getting towed to Reno, 45 miles away, was not cheap!) but in his words «I’ve been in that situation before, I know how it feels, I’d rather help if I can…»

My son ran off the road in the first snow this month. Russ at High Sierra Towing was the best. My son was lost and didn’t know where he was. Russ figured it out with some help from a passerby and got to him. Towed him to the tire shop and called me to let me know he had him. I was really worried. Russ was the best! I highly recommend this tow company. Thanks Russ!!!

Our truck broke down in Tahoe City coming home from Christmas vacation — nearest dealer happens to be in Reno, 50 miles away! — and Steve from High Sierra came as promised about 30 minutes after I called him and took us promptly to our destination. Great service from Steve, a bit less expensive than some of the others I called, and altogether highly recommended for North Tahoe service. Thank you, Steve and High Sierra towing.