Panera Bread

Food is always good here but the dining area is awful. The tables are never wiped down! I hope that is not reflective of their behavior behind the scenes. It is a good location, just wish they were more hygienic.

Who does not love Panera, they have the most delicious food for great prices. I always enjoy half a sandwich and a cup of soup. I usually get the Mediterranean Veggie sandwich with broccoli cheddar soup. this place is great, they have a large seating area where I can come and study without being disturbed by the crowd. However, the only reason I gave this place 4 stars instead of 5 is the fact that their bread is sometimes still. Otherwise, you can come and enjoy a healthy meal.

Convenient location and plenty of parking. Friendly staff and clean tables. Very close to Target, Home Depot and Sports Store. Outdoor seating during Spring and Summer is always full.

Dropped by for a late take out order after a stressful day. Discovered salad dressing was left out of bag when we got to room. Called and the manager was leaving and offered to bring the missing dressing to our hotel! Customer Service is not a lost art at this store. Food was great and the extra mile in service was greatly appreciated.

It’s a Panera Bread. Good study spot when you want food and free refills.
This location has been alright in the past. After going and waiting 20 minutes for a half salad half soup combo, I don’t think I’ll go back to this location.
I’d rather go next door and get a fresh burger and fresh fries at Five Guys in 10 minutes.

Problem seems to be absent leadership on Sunday’s. Staff lackadaisical and poorly trained.

I really want to give this Panera 2 – 2.5 stars but I will give it a 3 since the food is always good.
THE GOOD:
–Friendly staff
–Didn’t take too long to order and get my food, despite a long line (to be expected, since it was noon on a weekday). Something interesting, too: the cashier was like «would you like to know the ingredients of your sandwich or salad today?» I don’t think they’ve done that before at Panera.
THE OKAY:
–Kind of a strange layout for this Panera, it was large but it made it seem smaller. That could’ve been since it was very busy too, though.
–My salad looked like it had almost no dressing on it, the dressing was all at the bottom. I asked if it had dressing and they offered me additional dressing to put on it, which was good.
THE BAD:
–I went to use the restroom after ordering, and one of the employees was cleaning it. She said to come back later. I came back 5 minutes later (REALLY had to use the restroom), she’s still cleaning, she says to come back in 5 minutes.
It’s like … um, okay.
(I have a stomach condition where usually when I need to use the restroom, I need to use it immediately … luckily, today I was able to wait. But I thought it strange they’d be cleaning the restroom during peak lunchtime hours, unless it really, really needed cleaning or something.)
–The A/​C was either being wonky or not working — the front part of the restaurant was very hot, the back part not as hot. And it’s about 90 degrees out today.
I wouldn’t rush back to this Panera anytime soon but it IS the closest one by me. I might try the one on Big Beaver Rd/​Rochester before this one, though.

We order from here frequently for work luncheons and we have not been disappointed with the quality or timeliness of the orders. Friendly and prompt service.

Everyone already knows I love Panera. The good is consistent and tasty and they have good healthy options. The reason why this location doesn’t get more stars is because they are sooooo slow, the cashiers always seem confused. The manger needs to get them to step it up a bit and they too could get 4 or 5 stars.

This is the worst. I’m fed up with this place. 90% of the time when I’ve order the Mediterranean Veggie sandwich half the ingredients are missing. For example, yesterday I ordered it and this is what the whole sandwich consisted of: one large piece of lettuce, 2 slices of cucumber, 3 small slices of onion, a few pieces of red pepper, a few crumbles of cheese, no tomatos, and no special spread! The spread makes the sandwich. I was so mad. Really, do you think it’s okay to have that few ingredients on a WHOLE sandwich?! That’s not even enough for a half sandwich. This has happened to me so many times and I just tell myself «it was just this one time.» Now it’s almost every time! That is a result of very poor management, training, and quality improvement opportunities. Panera Bread just doesn’t care about the quality of their products. I’m convinced because of how many times I’ve actually paid for their poor quality sandwichs that are overpriced. I’m not eating here again.

This is where we do work. By that I mean hold staff meetings every other Tuesday mornings for a few hours. They have a nice long table, good food and drink, and Internet. Sure we could meet at our office but getting out helps build the team, be more social and generally enjoy your job more. Somehow this Panera seems uniquely setup to accommodate the new mobile workforce and you’ll find plenty of your compatriots here.

Overall the best place to eat. They have a welcoming attitude and treat you with customer service that exceeds. Never a complaint with the food and personally I love the Panini’s and general and amazing place to grab food to go or dine in! Late hours are pretty convenient to!

We visit this Panera frequently, consistently good food and service. The associates in particular are always friendly and ready to serve.
Easy to access location wise but parking can be shotty. And it’s dangerous when you have to park on the other side of the main traffic flow lane as people drive too fast and with my little ones I’m always paranoid.
What I like about Panera is they are consistent with their food. Bread is always fresh, sandwiches/​soups/​salads are good, and their bakery has some tasty treats. My favorite cookie though, the shortbread, is a hot commodity and typically if we come here for dinner they are all gone. Major bummer for my taste buds, but not my waste line :)

My husband and I were looking for a quick, yet healthy alternative for lunch today. Therefore, we chose Panera Bread. We both opted for the new Flat Bread Chicken with Slaw. We paired it with a Greek Salad, which was amazing! We also had a choice of apple or bread. I chose bread, to bring home for my son, because he loves Panera Bread. My husband chose apple, which I took for a snack later. Portions are very reasonable.
The cashier was very pleasant and helpful and the ordering process is simple and painless. We moved on down the line to wait for our order. My husband had some questions about their bread and whether or not they contain preservatives or other additives and the gentleman, I am going to assume was a manager, was very helpful and informative. He did advise us that Panera is working on healthier alternatives, which is a bonus! It is hard to eat out without worrying about GMO’s, preservatives, dyes and other crap that is put in our food.
Looking forward to eating more often at Panera since I can afford it!

The food is good, the customer service is not.
I went in to grab lunch to go, got up to the counter and I knew 1 of the 2 sandwiches that I wanted. I ordered the turkey avocado BLT. I was still looking at the menu, when the guy behind the counter said «do you want a drink?» with an attitude… I said no. He told me my total. I said that I wasn’t done ordering… I ordered the Sierra Turkey on Asiago, and a bowl of soup. I also added in a bag of the mini chocolate chip cookies. The guy that rang me up was just so rude, he acted as if I was intruding on his time. Barely gave me the time of day. I ended up spending $ 28. The food was delicious as usual, but the guy’s gotta go.

I visit this location often, but then they started to act like real jerks. I’m not a big fan of managers being rude to their employees, especially in front of customers, but even more so, I don’t like getting sass when I try to order breakfast three minutes after they stopped serving it. I mean, come on, most of their stuff takes seconds to prepare. Slap a microwaved egg patty on a bagel for me and be done with, but nooooo.

This review covers both the restaurant and bakery. If just the restaurant had been reviewed, would have given a 5 star rating. Pastas, soups, and salads were all great! Employees were friendly, facility was clean and comfortable. The baked goods we bought to take with us, however, we’re quite another story. They were generally dry and bland tasting — nothing we would purchase again. Possibly we’re just spoiled by what Great Harvest in Birmingham offers, but quality-​wise, there is simply no comparison. So, we’ll be back to this Panera for food, but will pass on their bakery items.
An Update: Have to give credit where credit is due. Since the initial review, have visited the location twice. As the review stated, their café selections are spot on. Especially good pasta and salad choices. Just to be sure the bad experience with bakery items wasn’t a fluke, we purchased more bakery offerings at each of the two following visits. All items we bought were very good. Brownies, chocolate pastry, scones, and bagels were all enjoyed. So the first experience WAS a fluke! Changed the 4 star to a 5 star rating with pleasure!

Regarding Coffee…
They never ever ever change out the milk that’s out on the counters. I have mentioned it SEVERAL times that they leave milk out with an expired time stamp. I complained maybe 3 times in 2 weeks and last time I went (after calling corporate) they no longer have the sticker with the time stamp.
EWWWW
A regional manager was to call me and they still haven’t. What horrible service.

It’s Panera, so the food will be consistently good. Just be forewarned it’s super easy for the calories and carbs to add up.
But there are a few downfalls at this specific location. Our table was left almost dripping wet after it was wiped down. The temperature change was drastic: Hot, almost humid on a chilly day, and then cold air blasting about 10 minutes later. The napkins were empty the entire time, and the layout is odd. It has a long table to make it more communal, which I haven’t seen before at Panera. It’s just not smartly laid out because it’s seriously six inches in front of other booths.

Lovely Panera bread location, nestled in a popular Troy plaza.
This place gets crowded, so try to know what you want to have in advance, and look for the shortest line.
If you dine in, finding a table won’t be a problem. This place is huge and there are always clean tables to choose from.
If you’re new to Panera, try any one of their U-​Pick Two combinations (half soup, half salad, or half sandwich). I enjoy their Greek salad and tomato soup. The soup comes with asiago croutons, yum! Did I mention the side item apple, chips, or french baguette? Also if you order an entrée, you can get a dessert for .99.
Great Panera!