Macy’s

If you ever find yourself shopping at the Macy’s at Somerset and have the misfortune of running into Olivia, spare yourself. She is a very rude employee that rolls her eyes when you ask her for anything. You will know when you see her… she is a 20 some girl with a bad attitude. Please Macy’s be careful who you hire.

Bridal Salon is TERRiBLE!!! Manager horrible, salesperson directed me to order dress a size smaller! It didn’t fit when it arrived on time, with a month and a half before the wedding. All the salesperson did was have me keep on coming back (3 times) to see if it would eventually fit which it obviously was too small! luckily 10 days before the wedding Bridal Alterations got involved and SAVED the day. DO NOT GO to this bridal salon and if you already made the mistake to do so get ELIZABETH involved right away so your Weddig day won’t be ruined! She is amazing and deserves 10 stars.

Went to Macy’s looking for a specific color for a dress shoe for my son’s wedding in a few days. Even though it was a little busy the shoe sales associate Sheila Wright picked up on my panic. I can’t remember the last time I experienced such personalized service. She is an asset to Macy’s.

I felt the need to go out of my way to write about my lovely experience at Macy’s today. I went in to get my boyfriend some new clothes for winter and I was pleased to meet Dawn in the men’s department. From past experiences, being a young shopper I don’t generate much attention towards me. Dawn on the other hand, pleasantly surprised me with how attentive and understanding she was when I wasn’t sure about sizing and choices. She did her best to save me some extra money and I truly appreciated it.
I hope people read this and understand that although Macy’s somerset isn’t the most organized and can use some added attention to detail, I cannot wait to share my experience with others! :)

I was visiting there n been to Macy’s Somerset Mall MI.
I was so pleased to see the customer service. A lady named Rose in intimate department helped me sort out my problem. She is really nice Lady.

My fiancé and I were shopping for suits for our wedding coming up in August, and Robert in the suit department, was absolutely phenomenal! The suit we wanted for our groomsmen was a summer selection so not all of the sizes were available at the Somerset location, and unfortunately couldn’t be ordered online. Robert took over two hours to assist my fiancé and I by calling other locations, all while paying attention to many other customers. He was the only employee in the department, but you’d never know because he kept everyone very happy, especially us! Macy’s will definitely be the place we go for suits and dresses from now on. We really appreciated the excellent customer service and will encourage our friends to shop at Macy’s as well!

Macys is not the best place to work for they treat there employee like crap. And some of the mangers there are rude.

Worst customer service ever! A mess and can never find someone to give your money too!!!

I think Macy is a just fine overall, I am really just rating the perfume department, as a perfume collector.
I’ve got to say somerset macy’s is just about the worst perfume department ever I’ve ever been to. It’s very disorganized and difficult for me to find what I need. Every time I go in there it’s a bad or just blah experience.
I came in once wanting to buy a Jessica Simpson Vintage Bloom gift set that said it came with a free tote bag on the website. When I asked for it with my purchase they had no idea about it and had to look it up. The manager told me that they didn’t have the bag, I asked if I could come pick it up in a few days if they have it shipped to this store and they said no. I asked if I could have a different bag and all they would offer me was a see through mesh justin bieber makeup bag, you’re kidding right? The jessica simpson tote was very nice. I left unhappy.
Another time I was looking for a 2011 miss dior cherie and they had NO idea what I was talking about and claimed that only the name changed and nothing else. So while they were selling bottles of miss dior, they had a tester of miss dior cherie 2011 they claimed were «the same» when 2011 has oakmoss and strawberry while the current miss dior does not. I tried to let go that they didn’t know, but when I asked to smell the fragrance they insisted they were out of strips and sprayed the inside of the cap and held it up to my nose. Just so unprofessional, and they didn’t know what was going on. I feel bad for all the people who bought miss dior thinking it smelt like the tester.
For a fabulous perfume shopping experience at somerset I recommend Nordstroms, Sephora, L’occitane, Neimans and Saks 5^th Avenue. The Macy’s at Oakland Mall is great too! Just anywhere but here seriously, just stay away!
note: I added an extra star to the score for the awesome yummy ice cream store upstairs! Skip the perfume and go right for the ice cream!

If you want good bargain shopping, with a large selection. This is your place. There is always sales. I went for children’s clothes today and I walked out with4 pairs of pants, two dress tops and a jacket for 59 $. Not bad! You have to know what and where to buy in this store, if ur looking for high quality, besides polo or BCBG, go to Nordstroms. Other than that it’s cool!

Horrible. How about the size listed on a hanger matches the size if the pants on the hanger more than 5% of the time. That could make shopping just a little convenient for a customer.

Run down store, non existent customer service. Not interested in walking into a shoe department with shoes scattered all around and one sales person. How hard is it to to care about the upkeep of the store and the customers? Obviously too much effort.

I love Macy’s and the Somerset location is awesome! There are so many brands to choose from. You get all of the newest and greatest looking fashions, and the cashiers are quick to offer you a coupon.
There’s also a café on the third level, complete with a sit down restaurant and Starbucks! I also like that the staff are really friendly and helpful. The shoe department is probably my favorite. They carry almost every brand you can think of and if they don’t have your size, they’ll gladly order it for you.

I’ve never been a huge fan of Macy’s (or Marshall Fields/Hudson’s/Whatever). The stores are usually disorganized, clothes everywhere, and staff is not very helpful.
At Somerset, it would make sense that Macy’s steps it up in order to compete with the other anchor stores and overall reputation at the «Collection». Every time I attempt to shop here, I end up frustrated. The racks and the fitting rooms are always a mess. Forget the shoe department.
During our last visit, my husband wanted to go shopping for clothes & find a new cologne. I don’t think I’ve ever purchased anything from their cologne/​perfume counters & I never will again. Holy crap, they are aggressive! Before we even had a chance to look, I think the Sales Manager approached us. She signaled an associate to help us. We didn’t like the few colognes that she sprayed, so the Manager sent over someone else. The 2^nd sales associate had no sense of humor at all, and I felt like she wanted us to hurry up. Unfortunately, we were having a hard time choosing because they all smelled so feminine to him. We finally settled on one, but I couldn’t pronounce it & she just glared at me. Sorry! The manager hovered around the entire time, which made it even more awkward. She rang it up for us, and tried to push a new perfume on me. I did get a free sample. She said she wants me to buy my perfume there from now on. Uh… NO.
I typically just go to Macy’s for the MAC counter, but I think I’ll stick to Nordstroms.

What’s with the hate??? They have an awesome selection, the architecture is beautiful, and they have a water fountain from the original downtown Hudson’s! At check-​out, the employees were very helpful and kind. I have always had great customer service at Macy’s. The employees are always nice! Macy’s is my favorite department store, but don’t forget Hudson’s!!!

I remember the time where Macy’s was a place to go and not an upscale Target. My Grandma would take me to pick out dresses for the theater and I always enjoyed how special I felt as the sales ladies would Oooh and Awww over my ridiculous selections.
That was obviously a different time, and I feel too young to be saying that.
Now a days I expect less from Macy’s and I think that they have survived over the years by grooming me, and others, to this point. However, despite the fact that my expectations have been stunted I haven’t consumed enough of their koolaid to want to accept the kind of service (or lack of) you seemingly get at this location. Imagine a good percentage of staff playing football as a runner with the ball and I’m a member off the opposite team. Team-Macy’s would surely make it to the playoffs with their impressive jukes and stiff-​arms. No seriously, I had to chase a woman down to ask about a pair of boots and I’m not elaborating when I tell you she quickened her pace to get away from me. No one approached us in any department. No one. And I can confirm I was wearing deodorant, not sweatpants.
The saving grace, or lets say Hail Mary (to stay on the football theme) was a girl in the accessories department who checked us out. She was very nice and polite, smiles from ear to ear.
The quality of products has declined as well though there are still certain brands and products worth a purchase. This location, despite post Christmas scramble, was in decent shape minus women’s clothing/​accessories which was a mess. I think that I’ll stick to purchasing online when it comes to this department store, such a shame!

Non-​existent customer service is the hallmark of this Macy’s. Lots of stock, yet the associates studiously avoid eye contact. I do believe they do not have a customer service model that they are actively teaching and I’d be surprised if they had a secret shopper program.
I went to this Macy’s to look for a winter coat and happened upon a 50% sale (this day only!) on winter coats. Two rooms were dedicated to women’s coats-​one side had puffer coats and the other cloth coats. Racks were crammed into the space with only a foot clearance and trying to find sizes or a specific designer was a challenge.
I had been on their website and was looking for the Laundry brand because I saw a coat that would fit the bill. I wanted a coat that would come mid-​leg with a hood and some waist definition. I could not find this particular coat and after spending 30 minutes looking decided to give up. I wasn’t going to chase the many associates walking by. They know their jobs.
Whether they want to do them is another matter!

I shop here often and expect better service and quality than I recently received. I like to go to Macy’s because I can get so many things under one roof. When they have sales, you can find bargains too. I truly feel the quality of most merchandise is better than going to a stand alone clothing store or shoe store. I was nearly mad during this past visit. With the cooler weather approaching, I wanted to pick up a couple new outfits and browse for shoes. First of all, there were more clothes on the floor than on the racks, I felt like I was at a unorganized flea market. Once I was able to round up some things to try on, I had to approach the woman at the register and ask for a room. Usually someone notices that my arm is overloaded with hangers of clothes and offers to start a dressing room for me. Remember this is Macy’s, not the clothing department at Meijer! When I asked her for a room, she looked at me as if I had a third eye! Whatever. I tried my stuff on, bought a couple things and decided to move on to look at shoes. Once again, I’m mad. there were three woman standing at the cash register doing nothing but chatting about how tall of a man they would date. really important stuff. I really don’t expect nor care to be waited on hand and foot, but I do expect to be politely acknowledged and offered help. I think it’s incredibly rude to downright ignore a customer. Perhaps they could tell I wasn’t from Birmingham, maybe I’m not important enough for them to talk to me. They are very important, I’m sure. they are of course shoe salespeople at Macy’s!!! Pardon!!! I did see a couple pairs of shoes I liked, but at that point I wasn’t interested in forcing one of them into a sale. One more stop… I love my pressed powder compacts from Lancome, and I was in need of two. One for my purse and one for my bathroom make up bag. I saw nobody anywhere. I thought, here we go again… Much to my surprise, a man approached me! Yes! A man, in the make up department! He was a true gem. So friendly and engaged in pleasant small talk. He asked me questions about my powder that I didn’t even know there were options about. He is the only reason Macy’s is getting ANY stars — he gets five, the gals in the other departments were negative three stars!!! Of course I’ll be back to the store, but it’ll be some time. There are other stores that carry the same brands! Wake up Macy’s!!!

I made a return yesterday and was treated with the worst customer service. I came in around 7pm to return a long wear eyeshadow in Paprika, Pink Noveau lip glass, and a magenta lip pencil. I found the eyeshadow and an almost identical lip glass at OFF 5^th Saks in great lakes crossing. So I decided why not save the $ 15 extra bucks and return them.
The gentlemen behind the counter asks why I was returning the items, I said I found them at OFF 5^th. He tells me «I was there yesterday and didn’t see these» he then mentions it again. I didn’t know I had to give a blood sample to return unused, un opened makeup that I bought two days before. Let’s not be smug sir. I don’t live in an imaginary land where I have to lie about what I found at other stores. He was just rude and looks so upset to be at work. This is overall my least favorite MAC counter as it is, and he didn’t leave a lasting impression.
Moral of the story… MAC makeup is not great for your skin everyday, it’s over priced and you can find it at department store outlets often. When I do enjoy a moment to treat myself or gain new tips. I go to the ladies at MAC Nordstrom, much nicer, and they play them game better to retain your business and get you to spend money.

Super ghetto. You’d think they’d at least make an effort at Somerset, but nope. It’s actually crappier than the Oakland Mall Macy’s.