Loehmann’s

This store has the most disgusting, sorry ass excuse for customer service and courtesy. I will NEVER visit Loehmann’s ever again. I had purchased a cocktail dress for a wedding from here, but when I got home and looked through my dresses, I realized I didn’t need it and decided on wearing one of those instead of buying a new dress. The dress was purchased on a Wednesday, I kept it neat in the dress bag, tied at the bottom, had my receipt and tags were of course on the dress because I never wore it. I took it back that Monday of the next week. 5 days later, within my 30 day return policy for unworn items. As soon as I walked in the door with my dress bag, I saw the cashier make a face and roll her eyes. I decided to ignore that. When I went up to the counter and said I have a return, the cashier didn’t really want to help me at first, she said, we have a lot of new items on the sales floor if you’d like to shop around and maybe do an exchange. I said no, thank you. I’m not looking for anything else today. I just changed my mind on the dress and decided to wear something I already had at home. She said ok, took the dress out of the bag to make sure the tags were there, and I handed her my receipt. She examined the dress over and over, unzipped it and looked inside. I thought maybe she didn’t hear me when I said I never wore it. So, I explained very nicely that I didn’t wear the dress, and she didn’t even look up, she just said, well, um, I have to get a manager to approve your return because it looks as if you’ve worn it. I said, but I just explained to you that I haven’t worn it. I simply decided I didn’t want it, and brought it back 5 days later. She said I’ll be right back. A manager comes out, doesn’t even say hello to me, and looks at the dress. Examining every inch of the inside and outside, checking the zipper, and I told her, ma’am I have not worn this dress. Is there something wrong? She then decided to SNIFF the dress and insisted that she smelled food on it. I could not believe she was so rude! She ignored me and told the cashier to damage the dress out and still give me my refund. I told her she could sell it again because there is nothing wrong with it. I explained over and over that I was here just a few days ago and simply changed my mind. She said no I smell food and threw the dress in the damaged goods section behind the counter. She basically called me a liar and insisted she smelled food when there was no food anywhere near this dress. I have worked in high end customer service for a long time and if I ever spoke to anyone that way, I would have for sure been fired. This wasn’t the first time I had experienced bad service in this store, but it surely was the last. Customer service is truly a lost art. Bottom line, this store sucks.

I found the selection good and brands were varied. I liked that. What I found annoying was that every time I turned around, the SAME associate was asking if I needed anything. I don’t usually look lost or desperate when shopping. Nor do I look like a thief (or I don’t think I do). I found that the cashier also was pushy with extras and the rewards for which I had no interest as I am
not a regular and after this experience I will not become one. Won’t be going back any time soon.

I have to agree with the first review posted here. I have no qualms with the store’s selection (though it can be hit or miss depending on when you go) and you can’t beat the prices for the quality.
HOWEVER.
I dread going to the counter to pay for my purchases at this store. The salespeople are entirely too pushy and rude in trying to get you to sign up for the insider’s club. I’m already a member of the free version of this club. The last three times I have had transactions, these are things the people have said to me:
1. «Why aren’t you part of our insider’s club?» (emphasis on the «why» in a rude tone) My response: I am. Then the sales clerk proceeds to roll her eyes and say that doesn’t count, and kept pushing despite my telling her I wasn’t interested.
2. «I’m going to upgrade your insider’s membership for $ 5.» Again, no thanks, I’m not interested. «Why not? It’s only $ 5. You will save that much on just your purchases today.» No, thank you. «You can’t afford to spend another $ 5»? (umm…excuse me? you’re telling me what to spend my money on? trust me when i say i looked at that receipt verrrrry closely)
3. The third time, the sales person just went ahead and upgraded my membership without asking me. I don’t even want to go into how unscrupulous that is. Needless to say I raised hell.
It’s gotten to the point that if I go here, Ill browse until just before closing time and ring up my purchases as the staff is trying to get out quickly. Even then I get a lot of pressure, but it’s not as horrible as these instances. I’ve been to other Loehmann’s stores in the past and none of them exert this kind of pressure on the customer. Not a fan.

Out of all of the bargain/​discount type of clothing stores, I tend to gravitate to Loehmann’s vs. TJMaxx or Nordstrom Rack. I’ve shopped at other locations, and they’re all fairly consistent. I like Loehmann’s selection better than the other stores mentioned and it seems to be better organized. At other stores that offer similar items, you have to rummage through the racks to find what you’re looking for. I am not a bargain hunter, and I hate rummaging. Loehmann’s keeps it pretty simple. They run sales pretty frequently, have a club membership that offers an additional discount, and their sale racks aren’t jam packed.
Loehmann’s is usually where I end up finding a dress for a special occasion and a winter coat. I’ve also had luck with suits in the past. They offer some Petite sizes for shorties like me, which is also nice. The shoes and men’s selections need a little help, but it looks like they’re working on expanding those areas to give more variety.
Staff is okay. I don’t always see someone on the floor, but the fitting room attendant is always good about keeping the fitting rooms clean and the clothes put back on the floor.
This is definitely the place to go for discounted designer clothes!

My aunt, possibly a better deal-​hunter than I, has been showering me with tales of fabulous buys and unheard of deals only to be had at Loehmann’s. Suffice it to say, my expectations were pretty high, especially since I am a frequent patron of the Nordstrom’s Rack across the street.
Going in with an understanding that a lot of these bargain stores (the Rack, TJ Maxxx, Marshall’s) are very hit or miss based on personal preference, I have to say that I was pretty disappointed with the prices here. The sale and clearance racks were picked over and pretty bare bones. My aunt, who was with me, said she it had been a few months since her last visit to this location, and she felt that Loehmann’s had really raised their prices.
I would recommend this store if you have a particular brand that you’re hunting for. They have a huge BCBG collection, for example, and I’m sure their prices on that are well discounted. However, as I am looking for basement prices and have little to no brand loyalty, I don’t think this will be a regular stop on my bargain-​buying circuit.
(Sidenote: Panera is in the same plaza, and is a nice snacking/​lunching spot to break up all the shopping that’s in this area! Love me some Panera, haha.)

While this isn’t the best Loehmann’s I’ve been to, it gets 5 stars simply because its Loehmann’s and with that one of my favorite stores in the world to shop at.
In fact so much, that one of the main reasons I love visiting my family in Florida is because they have Loehmann’s, a chain that should be everywhere.
I used to think TJ Maxx can’t be beat till I found Loehmann’s.
More designers, no overcrowded racks that take hours to get through if you really want to get lucky, its heaven in a store and needless to say I went 3 times in the week that I was in Michigan and would seriously consider the 3 hour drive just to go again!

Among a constellation of discount retailers, Loehmann’s has mid-​range prices and a focus on juniors and women’s clothing. Good for me, as I fit into both, and like discounts the way Lady Gaga likes flashing her lady bits to the paparazzi.
I don’t come in with many expectations of finding something I want. Except for a time I went looking for 7 For All Mankind jeans, I never get a deal or clothes/​accessories matching what I want. The Troy store, perched across the street from archrival Nordstrom Rack and less than two miles away from Somerset Collection, usually gets a visit when I hit the Rack and come away empty handed. It beats Marshalls by a long shot though.
Loehmann’s wins few points for décor and organization. Thin carpet feels dirty, there are usually a heap of unsorted clothes near the fitting rooms on the last few occasions I visited. But in large part, it really isn’t memorable. Dimly lit in places, the scattered array of racks can either be quite spaced out or crammed together a la a 14-year-old’s Facebook friends list. Navigating around takes a bit of trial and error to find what you want, and staff are rarely if –ever– around when you need them. If not behind a register, they lurk under rocks, behind racks, and every place except where you are. The checkouts at least are quick and efficient.
The women’s and juniors’ section are the main reasons to come. They carry an assortment mid-​level designers like BCBG, Donna Karan, 7 For All Mankind, and Juicy Couture at a 30−50% markdown from department store prices. Score if you can find what you want! The best sections appear to be designer jeans, juniors shirts, and sometimes outerwear and office attire. I have luck finding jeans, shirts, and cute pencil skirts but very little else. HUE tights are also available! Standard sizes are carried across the board. If you see something, rule of thumb, buy it as it won’t likely be there on the next visit.
Kids and menswear are painfully slim pickings at the best of time. Shoes and handbags vary seasonally and typically includes a limite dvariety of boots, pumps, and more casual shoes. Sizes 6 and 7 seem to be the norm.
The clearance racks are difficult to search through and don’t usually convey that great of a savings discount. The prices here are decent without being outstanding unless you scoop up that diamond in the rough. Alas, all I seem to be finding is coal dust and dross.

Natalie F.‘s review of this store is right on. The ladies clothing section is pretty good — and I’ve scored some great work clothes «with labels» here. You can always get something unique and as a gal in her upper-20’s, it’s refreshing to not look like all my girlfriends who are clad in Express career clothes.
I’m also generally about a size 12 and have a fairly large chest, so it’s nice to shop somewhere that compliments my womanly features. I haven’t had much luck with pants that fit great, but have purchased a couple of fun jackets and dresses for work and weddings for less than $ 50 and are of a good, lasting quality.
The only section Natalie didn’t review that deserves some cred is the shoes, which is by far my fave area in the store. In general I hate shopping for shoes maybe because I can never justify spending more than $ 75… but I can generally find my size (9) and usually walk out with a great deal. I’ve bought fun tennis shoes for $ 20 and lots of pumps for under $ 50. They also have a great selection of leather boots for under $ 100.
I agree — the men’s and children’s sections need some beefing up and the lines are VERY slow, so for that I’m deducting a couple stars. Otherwise, stop by L’s for dressy clothes and sassy shoes and join the email club to get coupons for 20 percent off.

If you have a love for labels but not the price tags, Loehmann’s will be on your list of «must shop» stores. Loehmanns offers designer clothing at discount prices. The selection is more upscale that you will find at a Marshalls/​TJ Maxx and much better organized so you can better avoid hours of rack rummaging.
There are 3 locations in Michigan, but my girlfriends and I have made our biggest scores at the Troy location (other locations are Northville and Farmington Hills). The Troy location seems to have a fuller selection with more variety and fuller size runs.
Here is a breakdown of store sections and how I’d rate them individually:
Juniors: 5 Stars
Up until this year my shopping experiences at Loehmann’s were epic. Now that I’ve crossed the threshold to my 30s it seems that the bulk of the store is «juniors». Most notably is the extensive Juniors jean selection with prices ranging from $ 30-​$ 100.
Ladies Sportswear: 4 Stars
For ladies that like to sweat in style. Aside from catching an end-​of-​the-​season sale at lululemon athletica, Loehmann’s is a top resource.
Ladies Career: 4 Stars
Let’s face it, career clothing can be downright unflattering, drab, and a pain to invest in. On the other hand, attractive career clothing can make you look, feel (and possibly earn) a million bucks! For the same $ 30 you could spend buying a skirt or pair of pants at JCPenney or Kohls, you can buy one made with better materials and construction that will fit better and last much longer. Hence, Loehmann’s is my go to place for career wardrobe. Designer offerings include Michael Kors, Max Studio, Calvin Klein, Kenneth Cole, Nicole Miller, Anne Klein, BCBG and Donna Karan.
Ladies Casual: 3 Stars
You’ll find casual collections from most of the labels listed above under the «Ladies Career» section, as well as street fashions from popular designers like Free People, Juicy Couture and Sweet Romeo. You can expect to find some great deals, but from a repetitive selection. The women’s jean selection is also scanty.
«Back Room»: 3 Stars
Located at the back of each Loehmann’s is the «Back Room» department. Here you will find designer evening gowns, cocktail dresses and a small couture selection. Styles and sizes are very limited.
Men’s: 2 Stars
Super slim pickins. A good place to turn for a tie or collared shirt if you don’t require a prolific selection. Casual options include a handful of pieces from Calvin Klein, Ben Sherman, Penguin and Polo.
Kids: 1 Star
Very small selection. Still expensive.
Accessories: 3 Stars
Decent selection of outwear. Fairly large selection of handbags, but still expect to pay at least $ 100. Small selection of jewelry, intimate apparel, sunglasses, socks and scarves that is worth giving a once over.
Overall Pros:
Well organized, great selection of styles, excellent values, Gold Card Membership — $ 25 annual fee gets you 10% off all merch, including sale items
Overall Cons:
Very limited Plus Size options, minuscule men’s and shoes sections, slow checkout process

I like that they have a good selection of a brand of clothes that I am interested in and are at reasonable prices. I would give them 4 stars for selections but I have to take off 1 star for their pushiness in having people signup for the insider club ($ 25/​year, 10% off every purchase, free shipping from other stores, etc.) I already have the insider club that is free (I receive 15% — 25% off coupons weekly) but every time at checkout, I’d be asked to upgrade and when I turn it down, they’d keep asking and asking and I find that very very annoying. They always have additional discounts off clearance items and I have bought items for $ 3-​$ 5 after the discounts! Their return policy: 14-​day money back, 15−30days store credit and no return after that.

Review:
«Since it began in 1921, Loehmann’s has occupied a unique position in the fashion industry; it stands alone as the only national upscale off-​price specialty retailer. Loehmann’s is best known for its world-​famous Back Room, where fashion-​conscious women can find their favorite designers at prices that are always 30% to 65% lower than department or specialty stores».
I like shopping here once in a while. I can find some pretty unique stuff– and buy it too! Instead of spending $ 100 for a cool top. I’ll spend $ 30 instead; sometimes find some great deals for $ 6! What makes this store so much fun is that the garments are constantly changing week by week. Always something new to find, that is what keeps me coming back.
Lesson learned:
Get it or regret it! Or else that hott ass pair of Joe’s Jeans will be gone!
The only con with this place is that the lines are sooooo freaking slow! Bring a book!