Hilton Garden Inn Troy

Surprising nice hotel close to the RPI campus. Comfortable beds, clean rooms, accommodating staff, nice pool. Only the surrounding neighborhood lowers my rating from 5 stars. I recommend this hotel.

Good price, excellent service, large room, super clean. What’s not to like? My go-​to place in Troy.

Had a very nice stay. The staff at this hotel is very pleasant. Stayed in seventh floor. The lobby of the hotel is very nice and cozy. With a big bar with ample seating area if you are meeting someone. When you enter the lobby a hospitality table awaits you with fresh water and cookies. The room was a nice size. With two double beds. The bedding is my only complain. It’s cheap and not good quality. The mattress is not very comfortable. In Troy this was one of the nicer places to stay. Also housekeeping was excellent. I needed extra towels and they were very prompt bringing them to the room. The hotel is kept clean and for the most part is in good condition.

Overall I was very pleased with the hotel and staff. Unfortunately there was a fire alarm at 6:30am on Sunday which caused everyone to get up and walk down the stairs into the snow filled parking lot. But after that everything went very smoothly. It’s a fine hotel but in a rather poor part of town in a rather sketchy neighborhood.

I hate that I have to write this review. and I have no idea how many stars to give it. The place seemed nice, and the management helpful. I liked the coffee/​tea station open all day by the front desk. but here’s the issue…
I stepped in glass in my hotel room.
My Nana always told me to keep my shoes on in a hotel room. I wish I had listened to her. The place looked clean and I was just walking to the bathroom for a shower, when I stepped on a sliver of glass and it lodged into my foot. Management came up to make sure the wound was cleaned out, and I asked them to send housekeeping up to vacuum. But seriously, this NEVER SHOULD HAVE HAPPENED.
They were quick to blame me and ask what I had broken, but I of course had nothing to report. It had to be from a previous guest, and housekeeping didn’t clean up well enough. I’ve lodged a complaint with Guest Assistance, I really didn’t feel this should be overlooked.
Prior to all that, I had arrived at the airport looking for my shuttle that I had requested from the Hilton, then found I had a voicemail saying they hadn’t come, and to call to have them drive over. I had no desire to hang out waiting at the airport for who knows how long, so I called another ride.
I’m torn because I’ve heard great reviews, but how can I ever look back on this experience in a positive light? Guests beware.

Had my dads memorial service here. Eager to cater! Clean, upto date and staff was efficient. Would recommend to any Corporation or event!!!

Was in Troy for work, and decided to stay at the Hilton Garden Inn. The hotel is in close proximity to RPI which is very convenient if you are visiting the university. They have great rates, and the service was great. A big plus is their shuttle service which saved me a cost of a car rental. Great restaurant in the lobby if you wanted to grab a drink/​bite to eat. Breakfast isn’t included, but they have a breakfast buffet that is available to purchase. Overall, a very relaxing stay at the Hilton Garden Inn.

We stayed in room 601 from 10÷21÷13 to 10÷24÷13. It was a lovely suite — spacious and clean and even had a fireplace! The bed was very comfortable and adjustable.
Emily at the front desk was very helpful and courteous.
The hotel has free parking and is conveniently located. It has a washer and dryer (we were on a long trip so this was great) as well as a fitness room.
Very nice.

Nice, clean, comfortable. Just what you want in a hotel.

What was great: My boyfriend and I called to have the «shuttle» pick us up at the train station and were escorted in a sleek Escalade. Not only that, but the driver took us through the small Troy downtown and pointed out noteworthy restaurants and even an outdoor concert happening that night. Also, service at the hotel in general was friendly and efficient upon check-​in and –out.
Only downside: the boyfriend went down for breakfast 10 minutes before it was scheduled to close and found most of the food removed (after they accepted his payment). But the manager kindly took it off our bill with no hassle.

Both the rooms and suites are spacious and nice, beds comfy. Service here is very good, and food is actually prepared quite well too. It’s conveniently located, close to the highway, close to small places to eat, hospitals nearby, so whether you want to go out to eat, stay nearby, or you get yourself too intoxicated at the recovery room next to the hotel and need your stomach pumped — all your needs are close by!

I am a fan of HIlton Garden Inns and just made a reservation for 2014, for the
bicentennial celebration at Emma Willard-​which is hoping to have l8l4 people
in attendance! I was given a higher rate than my friend who reserved a few
weeks ago, but I know that they do seem to raise their rates depending on
when you reserve. I did talk to Barbara about correcting the fact that I had
not specified a «Senior rate’ and she could not have been nicer! You can
cancel up to the day of the reservation and I am hoping I will not have to do that.
But wanted to put in a heads up for those who may be making a reservation-​even in Troy for 2013-​graduations etc.

This is a mostly-​typical high-​rise variant of Hilton Garden Inns. One oddity: the level you enter from the parking lot is one floor below the front desk. After some consternation, I found my way upstairs to check in. The staff are used to this and you may hear a disembodied voice welcoming you from upstairs after entering.
If you’re a late riser, rooms on the side facing away from Hoosick Street may be better. There is some street noise because Hoosick is a major vehicular artery. The biggest noise problem is trucks using farty, stentorian Jacobsen engine brakes to slow their descent of Hoosick. Jake brakes, truck drivers would tell you, prevent smoking brake linings. There were many end-​dumps full of coal and tank trucks with fuel. My room was on the seventh floor and the noise level was not objectionable. I suspect lower floors closer to exhaust stack level may be a problem for some guests.
I’d stay here again.

The staff continue to be attentive and the service very good. I am so pleased to see my friend the cook at breakfast upon each visit. He always starts my day off with a smile and pleasant conversation, and most important, a good breakfast. Two things that I’m not pleased with are the bed pillows, which provide no support when trying to sit up in bed, and issues with housekeeping regarding finding someone else’s hair in towels and sheets — which I’m sure is attributed to low-​flow washing machines.

A fairly new addition to lodging in Troy, and by far the best. Located near RPI, it has a huge sports bar heavy with RPI memorabilia, multiple meeting and event rooms in what seemed to be a hotel bristling with activity all day and late into each night.
Rooms are standard HGI, but what makes this property shine is the staff. There was an issue with my needing to change rooms because of an error on their part after the first night. They went above and beyond. Lisa and Henry were the smiling faces I dealt with and they made it 110% right. It was basically a situation where they could have approached the solution in a variety of ways. Instead of just taking one of the many very acceptable solutions that you might expect of them being a frequent traveler, I got all of them. They left absolutely no question in my mind that they were working for my business and satisfaction. I applaud the staff for their thoroughness, well done!

This was a desperate move on my part. I’m in Albany rather frequently, and the hotels near the airport are just … no, baby. Too, too, too loud. I need some peace and quiet.
So, I tried this place. It’s remarkably easy to find and I can get lost in a grocery store. I can get lost in my own thoughts.
Reception is a little aggressive, but umm. okay. The room is fine but temperature control is inconsistent so the HVAC unit goes on and off constantly.
The restaurant is open for breakfast only and they do a pretty decent job. For dinner, it’s the sports bar which is loud and well — sportsy. Not a huge menu and for limited diet people, you’ve got about three choices.
I’d stay again, but look for other dining options.

Hilton Garden Inn coming through in the clutch.
My boyfriend and I were suppossed to stay with some friends we were visiting, but when the plan backfired, we headed to the HGI. It was RPI’s graduation weekend (aka hella crowded) but we were still able to get a King for that night/​Saturday and Sunday. YES.
The bed was superrrrr comfy (adjust your own firmness anyone?) and everything was beautifully clean. Maid’s were great and friendly, even cleaning up after 3pm when we decided to sleep in (and by «in» I mean half the day.)
The front desk was incredibly helpful, shutteling us downtown when we wanted to get a couple drinks, and calling us a cab to Albany.
All in all, one of the nicest/​cleanest hotels to stay in.
–1 star for no «free» continental breakfast…$ 7 for some oatmeal is a little bit of a rip.

What is it with Hilton’s lately? Are you guys hoarding all the best and most hospitality driven people in the business? What a nice hotel, well run, super clean and super super attentive/​professional service! THANKS AND SEE YOU AGAIN SOON!

Thank god for a hotel gym that you can actually work out in! (as much as possible)
In upstate for business and last week I stayed at a terrible hotel in Albany… that’s probably swaying my voting a little. The rooms in this hilton are new (ish) and decently comfortable. The staff was super friendly when I arrived and I have no complaints about the location.
I street traffic is pretty loud in the rooms so I’d recommend getting a room that faced the parking lot side of the building.

This hotel is brand new and is fantastic. The presidential suite is large and very spacious. Has a sofa-​bed, dining table, refrigerator, and microwave. The bathroom is to the left as you enter and the bedroom is through the living room and past the dining room. They use neutrogena products.
They have an indoor pool and a small fitness facility on the BL floor and a business center on the Lobby. There is plenty of parking. The entrance is a little difficult to find. The entrance is towards the back and the lobby is on the floor above the parking entrance on the L level.
The recovery sports bar and grill is very popular, i am unsure as to whether it is because its new or because it is really good. It is a nice place to relax and enjoy sports. The bar is equipped with audio where you can listen to the audio of a specific tv. They have a pool table and some other games.
Hilton Garden Inn is conveniently located across the street from popeye’s and up the road from a pizza joint.
This would have been a 4 star if it wasnt for the fire alarms going off at 11:45 PM and 8:45AM. And at 8:00AM on another day.
I have to say both Kelly’s working the lounge for breakfast are excellent. The breakfast is made-​to-​order also.