Paws & Claws Pet Medical Center

This place will hold your pet’s prescription hostage, until you bring them in for on unnecessary, and expensive tests.

We have been going here with our 3 dogs for 5 years, and today was the worst experience we ever had. Had appointment for all three dogs for shots, lady assured us they could handel it. Showed up on time, waited 45min, vet was no show, we left will not be back, something has change there for the worst, place was filthy and staff was unprofessional

Since my last review, I’ve moved to Oregon City. I tried a local vet (who was highly rated here) and they were good, but not as awesome as Paws and Claws. For example, they didn’t give me a follow-​up call to check on my dog after our appointment to see how he was doing on his new medication (even though they said they would). Paws and Claws was always (like, religiously) good about this. It’s the little things, you know? So now I haul ass all the way back up to Troutdale whenever my dog or my cats need a checkup.

On a drive through Corbett today we found an abandoned puppy running down the road; we cautiously approached him only to find that he was desperate for love and attention. His skin was in terrible condition — he was almost hairless, and he was skinnier than could be. We invited him into the car and took him to the closest vet we could find: Paws and Claws.
I’d like to say we were greeted with open arms by animal lovers eager to help… nope. Everyone seemed incredibly bored and indifferent to the situation. Thank you, Paws and Claws, for scanning his microchip and contacting his owner; thank you for lending us a leash; thank you for helping us figure out what’s probably causing his skin condition.
But after determining that his terrible health was probably due to maltreatment, I thought it was pretty inappropriate that you told us to take the dog back to his owner. The right thing to do was take him to the Multnomah County animal shelter (only 7 minutes away! — something we had to discover ourselves) and let them make the decision, which we did. The shelter decided not only to NOT return the dog to the owner, they also immediately started medical treatment.
I know it’s too much to expect Paws and Claws to have showered this puppy in love, to have given him food, to have offered him medicine (which we were prepared to pay for)…but it’s what I would have expected from my regular vet. It would have demonstrated the kind of unbridled love of animals that I look for in a vet.
I’m just hoping that the many positive reviews I’ve found for this vet are a sign that my experience was not the norm!

As I was planning a cross country drive to New York over the summer, my ferret, Müs, got very sick. I raised Müs and love him more than I love most people. Being dirt poor, at the time, unemployed, and out in Gresham with no car, I felt hopeless. I thought that this was going to be a death sentence for Müs, especially since he is quite old. A vet is expensive enough, let alone an exotic vet within the limits of public transportation (without having to carry the poor guy 3 – 4 hours on the bus).
After being turned away from every single veterinary clinic between Gresham and Tigard, I called Paws & Claws in Troutdale (thankfully right next to a bus stop). The doctor was in surgery when I called, but speaking to the receptionists calmed me down a great deal. They gave me detailed instructions on how to rub honey in his gums to spike his blood sugar, to prevent him from getting worse until I could come in. Even though it was a busy day there (5 others there during the time we were) and we had never been there before, they scheduled an appoinment for 2 hours later. We ended up being half an hour late due to the bus being so delayed (thanks, Trimet), and when I called to inform them they were gracious and underatanding, which further calmed my nerves. We saw Dr. Monica Pollack after waiting only a few minutes and filling out some paperwork.
I promptly informed her of my financial situation, and that I couldnt afford much more than the visit itself and minimal tests. Though I was already in debt, I was prepared to bite the bullet and take out a credit card for this. I find many vets will do much more than absolutely necessary or subtley try to rip you off, but Dr. Pollack did the exact opposite, keeping me thoroughly informed every step of the way and doing slightly less costly tests, which definitely made a difference overall.
Dr. Pollack made an accurate diagnosis, made lifestyle and food recomendations, and called in a perscription to a veterinary conpounder for his medication.
Now here’s what is so extraordinary about my experience with Paws and Claws: I only went there once. I only paid for one visit + minimal lab work. This was in May, and in July I moved back east. Dr. Pollack and the staff at Paws and Claws called every couple weeks to check on Müs and his progress. I probably had a few too many questions, and ended up calling about once a week up until late June when his condition stabalized.
There were several incidents when he had a slight relapse and I called the office, and instead of telling me to come in, knowing that I couldn’t afford it and continuing to be sensitive to my situation, I was given detailed instructions and descriptions on how to treat him at home, even including inexpensive items I was able to get at Walgreens.
Recently, Müs had a rough patch, and here we are 3,000 miles away, no issues in almost 4 months and the day after I send Dr. Pollack an email, she calls me and talks me through the problem, giving thoughtful recomendations that ultimately saved Müs’ life, yet again.
The dedication, patience, and genuine compassion of Dr. Pollack and the rest of the staff at Paws and Claws nearly brings me to tears, and truly restores a bit of my faith in humanity.
On top of everything else, knowing I couldn’t immediately find or afford an exotic vet after moving, Dr. Pollack called in enough medication for Müs to last until December!
Dr. Pollack, thank you thank you thank you. I can not express my gratitude enough. I’d give 10 stars if possible, because Paws and Claws really goes above and far, far beyond.

After recently returning to Oregon, we were referred to this clinic by our neighbors for our Kitty. WOW, what a find, we are so happy we came here, Dr. Kristina Huntsinger and the entire staff are compassionate and caring. Great follow up and continuing care, you can communicate through e-​mail if necessary, I don’t care where we move in the surrounding area, my fur will always come here! Thank you PAws and Claws Veterinarians

Truly the best doctors I’ve ever worked with. I’ve gone to this clinic for many years. My fur-​babies, (dogs and cats who think they are people), love coming to the clinic and are treated with care and respect, (there’s a need of both when getting a thermometer put in your hiney). I’ve never had a bad experience! Doctors and staff are very knowledgeable, communicative and friendly. I’d give them six stars if I could!

Thank you guys for always taking such good care of my babies. I will always come to you because I can tell you really care. Thank you again.

I purchased a parakeet three weeks ago, and he was in great shape. One night he was playing and chirping, and the next morning he was huddled in the bottom of his cage. I called the store where I’d bought him, and the manager recommended Dr Pollock as the only avian vet around. It was after hours by then, but at 7:30 the next morning I called Paws and Claws.
Unfortunately, Dr Pollock was about to go into surgery, wouldn’t be out till 2:45, and was booked till 5 p.m. Which was a huge problem because a huge snowstorm was on its way and we live up on the top of a very long steep driveway and knew that even if I’d been able to get out, I wouldn’t be able to get back up again, which I explained to the receptionist. She very kindly passed me on to the vet tech, who suggested that I could always leave my bird there so that Dr Pollock could check him out later, and that’s what I decided to do. She asked how soon I could get there and I said within 30 minutes; so hurriedly wrapped my budgie’s cage in a towel and hustled on out. It was already starting to snow.
To my surprise, they had a room waiting for me, and Dr Pollock herself came in to check out my little bird! I could hardly believe that she’d waited for me. She gave my little guy a thorough check, had the tech do a couple of cultures, which showed that my bird had a bacterial infection, so I was able to bring him home with medication to give him.
I can’t even describe how grateful and impressed I was that Dr Pollock was willing to wait for me. I’d be so afraid that if I’d waited till the snowstorm was over (it ended up being six days till I could get out!) by bird would be dead if I hadn’t been able to take him in. Dr Pollock was so kind and gentle, and treated my little bird with such care and attention!
Everyone at the office was friendly and helpful when the east wind blew me through the door. I know that I will be going back. My parakeet is doing great, and I am very grateful.

I’ve taken my dog here for several years. Really superb vets — Dr. Pollock is awesome and I’ve periodically seen the other vets, too. Always had a positive experience.
I wish the checkin/​checkout was a little faster — I’ve waited in the room for 20 minutes before the doc comes in. Really, that’s my only complaint.
I’m very picky about what services I use for my dog and Paws & Claws has been top notch.

I love this place! The people here are amazing! It isn’t easy to find a vet for our bunny but these people are GREAT! Very thorough and willing to take the time to explain everything they are doing.

Just a chance communication with a retail pet store sent us to Paws & Claws. While we had wanted to believe in the vet center we had used before, my family just couldn’t let our owners be catagorized as an economic interest first, a healthy pet last.
We can’t recommend Paws and Claws ENOUGH. I’m a retail professional who can see the ‘added value’ scripts that businesses do. P & C were professional, used to their clients and their humans, and made it possible for our dear friend to cross the rainbow bridge and not have us declare bankrupcy. I am sorry if my monetary concern detracts from the obvious. The doctors and staff here combined knowledge, patience, respect, and action to help both us and our four-​legged owners.
Other vets had given up or were callous of our needs. At P&C we felt advised of options before euthanasia and were NEVER forced into thinking our options were either expensive surgery or ‘not carring enough’ to find another care package. P & C brought up an injection that would provide antibacterial care for two weeks, rather than forcing pills down the throat.
As a reaction to the comment made earlier by another reviewer: I’m seeing telephonic and visual training with their staff. We were greeted at the door (while the whole front end was busy with a couple of rambunctious canines), brought to our own room immediately, and had a cushioned (knitted or crocheted) place to put our paws. Due to my human being curoius, she noted that there were cautions attached to the door between the treatment area and ours that said something like, «Caution/​quiet, euthenasia in progress’. Staff continued to be realistic and respectful even as my human was six bucks shy of the bill. That stuff worked out.
Go to this business and find out if it fits for your family. Thank you.

I have had pets for over 30 years, and they have two vets at Paws and Claws that are the best I have ever worked with. Dr. Huntsinger and Dr. Pollock are not only caring about the animals, but extremely knowledgeable in their field. Hands down, the best vets, ever, really.
Unfortunately, I went in for an appointment a few weeks ago and had the worst experience in my life. So bad, I had to write this review… weeks later.
The appointment went fine, but the service at the front desk was unbelievably bad. I have been taking my two dogs there for over 6 years, and have referred more friends, family and neighbors than I can count. There was a man and a woman working the front desk, both of whom I use to know as both have worked there for numerous years, however when I walked in this time they acted like was a stranger. My dogs were excited to be there (only vet they have been to they LIKE going to) but the lady at the front desk was rolling her eyes at them. No hello, no nothing.
My appointment goes great (as always) and the care I received was phenomenal (as always) and then when I go to check out, I get to deal with the horrible attitudes at the front desk.
After dealing with the rudeness, and spending $ 253.00 of my own hard earned money, my daughter saw the two at the front desk making faces behind my back. How old are we? Is that how you respect your customers?
It’s so, so, sad. This place use to be like coming home, and I was so energetic about spreading the word about this great place. But with these two angry, rude, arrogant people working the front desk it’s almost unbearable.
So 3 stars because two of the vets there are unbelievable, but I have never felt so disrespected, what a disappointment.