Faulkner Cadillac

While the buying process was fairly simple, this dealership provides the worst service possible and causes major headaches. The service for something as simple as an oil change takes 2 or 3 hours (with an appointment). They also scratch and dent your vehicle and then claim no responsibility. Ron, the service manager is the most abrasive employee there. When I brought the damage to his attention he told me to leave and that they weren’t even going to look at it. This dealership provides the WORST SERVICE I HAVE EVER HAD.

Third time we’ve brought our car in for standard, routine service and had to wait hours even though we had an appointment. Love our Cadillac SRX, not so crazy about the service dept @ Faulkner.

As a repeat customer at Faulkner Cadillac, I am extremely satisfied with all aspects of the agency. I brought my car in for service, and I’m treated like «family.» The service department is highly professional, courteous, polite and knowledgeable about all aspects regarding my car. The entire team from Tim, the manager, Drew, our sales specialist, and John in service are beyond amazing to work with, just to name a few. They all go above and beyond to assist me in every way. I truly appreciate their help and, as a repeat customer for many years, can confidently recommend this agency to car buyers. Thanks Faulkner for being you.

I’ve had my brand new 2015 SRX for a full year now, and have had nothing but outstanding, positive experiences with the sales, finance and service departments (for 2 routine oil changes). Everyone is wonderfully professional, courteous, and even remembers my name as soon as I walk in the door. Never experienced this at any other dealership in 30 years of car ownership, (including a Lexus). This is my first Caddy, and probably won’t be my last. It’s nice to know there are such nice people behind such a nice brand.

Service sales & financial services totally top class — just as you’d expect when purchasing a high end car!

Service Department is the best around, never an issue and would recommend to anyone.

Showed up an hour and a half late after traveling 90.3 miles to get to Faulkner Cadillac. Was on my way home in a little less than 2 hours. My visit was quick and painless { $ 63.55 }. Christopher Yates in the Service Dept. is the best.

John L. in the service department is the best. Each time I visit he remembers me and makes me feel welcomed.

John in Service had a car waiting for me on my arrival. John and Larry always takes good care of me. My Truck was finished two days later and was clean when I picked it up. A big thanks goes out to Tim the General Manager for setting it all up for me.

Parts and Maintenance charges at this location is too expensive.
I paid $ 900 in total for my visit, yesterday. Does anyone have a better car service company suggestion? I have a Cadillac and I am looking out for an alternative service center.

To be fair, one major reason why I hate this place is Cadillac franchises/​dealers fault rather than this specific location…
I dented up my car the first DAY I got to Philly! (post cross country drive going OK minus speeding tickets), and DESPERATELY needed to find somewhere to get it fixed asap. After having numerous repair centers in NOLA, I was appalled that there were NO Cadillac dealers or repair centers IN warminster at all, but in bensalem? As in I must get on the highway (where I was nearly hit each and EVERY time in the 2.5 years I had to take my car in for maintenance and all the other various problems cadillac seem to have near daily…), drive in insane traffic for over 30 minutes, JUST to bring my car by?
As soon as I get there, they tell me it will be $ 1600, that I need a new door etc. I start to cry as I just moved, and I’m pretty sure my loans didn’t account for car repair. They then tell me if i pay in CASH they’ll discount it 50%. WTF is that?! At first I was all for it, but then thought this is pretty shady…
After that experience, I literally felt my car was safer NOT braving the traffic (as EVERYONE in Philly seems to think my car is invisible. literally. i have never felt so terrified driving in my life than on philly highways – and going to this dealership was the ONLY reason i EVER drove myself there), than coming out here to get my car ‘repaired.‘
Needless to say, I ended up claiming it on my insurance and getting a wonderful job done else where.