Faulkner Buick GMC

service writers were excellent. mechanic was great. for instance: one of the items that was repaired was a broken glove compartment. the door was broken. i took the problem to another buick dealer and they told me that it was irrepairable and it would cost me $ 469 dollars to replace, faulkner repaired it for $ 26 dollars. also had a motor/​regulator replaced on drivers side window, also an excellent job!!! loved the service here. very professional!!!

Being new to the area, this was my first visit to Faulkner on Street Road. First impression was that the staff were pleasant and actually seemed to be interested in what they could do for me! Not used to that… There were no surprises in their diagnosis, prices were as expected, and they have a shuttle. Can’t ask for more than that. I will definitely be back.

Great experience. Charles Mullen had my new car purchase go as smoothly as I expected. I left with a new vehicle and confident that my furture service needs would be met.

We have now owned 6 GMC vehicles. Our last Yukon had an engine issue just outside of powertrain warranty at 90k miles. Everyone, from the service department managers helping us with GM Customer Service to Connie our sales rep, were patient, understanding, and helped us incredibly. We would like to thank everyone that worked with us and let you know you have customers for life, thanks again.

Came in for a scheduled oil change and tire rotation. Found out when I got there my truck had a minor recall to reprogram the transmission. They told me it would take no longer because it could be done during the oil change. Arrived at 755am for a 8am appointment and I didn’t get out of the dealer until after 10am. Service is always great there but that is way too long for a oil change and a minor recall.

This was originally a Pontiac dealership but with the new GM they now are Buick /​GMC store. They have been here for decades and when i have used them they always did everything possible to make sure you were pleased before you left. They not only do service but also a fully equipped body shop so it is literally one stop shop, all under one roof. I have bought cars here as well as bringing many vehicles in for all types of repairs and they always did me right. I find it hard to believe some of the negative reviews on here so i would take them with a grain of salt. Plus they have so many dealers that i doubt they could have grown so large by doing people wrong. Keep it up folks, i luv ya’

Great sales effort from Internet lead to Amelia setting up an appointment to working with the sales consultant — Jonathan. Understood my focus on the SUV that I wanted and respected my time. Be prepared with your offer and they will work with you. You have to understand what you want and what you can afford. The best for last — meeting the General Manager who helped the team prep the car for me to drive home that evening. Everyone pitches in. Experience and customer service are evident with everyone you interact with at Faulkner. 10^th car purchased. 1^st time in PA and with Faulkner. Enjoyable experience.

Worst automotive buying experience. My 81 year old father went to the dealership with a check to purchase a new car from them. They tried to bait and switch and would not honor an Internet price on a vehicle they quoted him. They claimed the vehicle never existed. He then returned a week later and tried to negotiate a deal on a new car but the sales manager had no idea what he was talking about and wanted him to start the process over again. He walked out and then received a nasty call from the sales manager. He had been a loyal customer for over 10 years and they told him they didn’t want him as a customer. He used to drive to Trevose from center city to have his Buick serviced by them for years. Then when he is ready to buy a new car from them for cash, they play games. They could not have made it any more difficult to buy a car.
We ended up buying a new Buick the same day from Kerbeck who treated him as someone they value as a customer. Will never do business with them again and certainly will tell everyone about this horrible experience. Do yourself a favor and don’t deal with these unscrupulous people.

I bought a pre-​owned certified vehicle from them that was a 2011 model in February of 2013. I had a really great experience; it was my first time buying a car. Chuck was super infomative, personable, and not pushy; he really helped me get into the ideal vehicle from me. The 2-​year faulkner advantage was a huge plus. As someone previously mentioned, it included oil changes, tire rotations, and multi-​point inspection; free maintenance for 2 years. They even stretched it out past the 2-​year mark. I’ve waited for my car during routine oil changes and have been provided a complimentary vehicle when I have had to turn my car in for recall repairs. They’re professional, curteous and down to earth folk. I really have had a great time working with them and I’m definitely going to consider purchasing my next vehicle from them when the time comes. Thanks so much!

Faulkner offered me a very good car buying experience. In addition to my purchase, came 2 years of their Faulkner Advantage which includes oil changes, tire rotations, and a multi-​point inspection. Great price and worry free maintenance for 2 years, good deal.

Terrible service department. I scheduled an appointment weeks in advance to replace a warped windshield cowl (covered under the warranty). When I brought in the vehicle, the service department first couldn’t find anything wrong because the blue painter’s tape I used to hold the piece down was covering up the problem… don’t you think that should be the first clue? Second, they didn’t have the part in stock and said I’d have to schedule another appointment. How you NOT have a part in stock when the customer tells you it’s broken IN ADVANCE! When I brought the car in for my new appointment, it took OVER AN HOUR to replace a simple piece… should have been 30 minutes, tops. Never did a service advisor update me. After I complained, they got the car back to me quickly… but decided not to wash it. Awful experience… everyone should avoid this service department… I will not come back.

Had a great car buying experience here purchasing a 2011 Terrain. I found the car I liked on their website and it was exactly what it said online. Gus the salesman was so kind and helpful. He answered all of my questions. Greg in finance explained everything to me so well. It was my first time buying a big car purchase and i walked away knowing what I was buying because it was explained so well. Everyone at this location treated me so well and made it a comfortable experience. I would recommend going here.

Worst customer service ever. Brought my car in for a 10am appointment (actually dropped it overnight the night before) and wasn’t contacted until 245. I was told my appointment was to drop the car off only. I have no idea what that means. Why would one need an appointment to drop off? Illogical.
245 on a Thursday is a bit late to shop around after being told it would cost 1150 to get new brakes on a car with 22 000 miles. Mind you, this is the SECOND time they’re being replaced. First was at 11 000 miles! After explaining this to the man he then explained he didn’t have the parts on site and couldn’t fix it for a few days! That’s AFTER making the appointment A WEEK AHEAD OF TIME FOR BRAKES.
Long story, short. Avoid this place like the plague. There’s more to it. Just left in the extra awful parts.

About the service department: I came in because my Saturn Vue had a recall on the ignition switch. I was told it was free. However after we dropped it off, we got a call about the steering column being jammed which was not covered under the recall and was going to cost over $ 250. Somehow between the tow truck ppl transporting the car and the dealership working on it, it got jammed but when I looked up how much this service would cost, it was $ 100 more so I agreed thinking I was getting a deal…
They fixed it, I looked at the receipt: $ 131 for labor on a job that took less than an hour to do but I paid for it so I just decided to leave.
They give me the keys, I go to where they parked my car, car won’t start… The battery was dead they said (interesting because I just brought a brand new battery for it). They jump my car and I start driving but I noticed 1) it’s driving funny like it doesn’t want to accelerate and 2) my service light is on. I’ve had my car for almost 3 years and never saw that light come on. I bring it back immediately, they test it out and determined that my brake lights will not go out which caused my battery to die and the service light to come on. They said they could fix it but it would cost me again. I NEVER had a problem with my brake lights, I only came in because my car had a recall.
Upset, I said I was just going to take my car because I feared that they would mess up something else and try to squeeze more money out of me but my partner insisted that this wasn’t right and that they needed to fix what they messed up or we would have to get a lawyer involved. They saw that my partner was not playing with them and was getting angry and conveniently enough the service technician comes out in the middle of their exchange and says «Oh it was this piece here on one of the cables that kept the brake lights on.» A small little plastic piece they put on so now he says we’ll fix that and it will be free of charge. It should be since they were the ones who caused the problem and to think they were going to charge me for that? It aggravates me to no end to think that these people would try to take advantage of me because I’m a woman and they think they could squeeze more money out of me!
The lady printing out my receipt gonna say «Another free of charge, how unfortunate.» It’s unfortunate that we cannot even trust a dealership to probably fix a recalled car without messing something else up just to try to get more money from you.
We weren’t the only disgruntled customers their. One lady kept saying it was not right she had to keep putting money to get more stuff fixed in her vehicle. We still are trying to find out how the steering column got messed up but we will never come back here again.

I had my first service for my new Buick and the wait wasn’t to terrible. I like that I was able to make an appointment online because I hate calling. Booking my appointment online was quick and easy. Once I arrived I had to ask a sales guy where the service department was located. There’s some renovations going on and if your not familiar with the place you will not know where to go like me. I walked into the service department and was not greeted by any of the employees working. There were about 4 of them in the room. I had to ask one of the ladies sitting at the computer were the service department was since to make sure I was in the right room. Finally a gentleman greeted me took my info and keys and from there all I had to do was wait for my car. After about an hour my car was done and waiting for me outside. I did not have to pay anything out of pocket because Buick covers 2 oil changes a year for 2 years. Sweet! I got a complimentary car wash and for a free wash you just can’t complain. The only thing that bothered me about my whole experience at Faulkner Buick’s service was that at when I got into my car is smelled TERRIBLE and my tan leather seat had black finger prints on it. That is totally unacceptable if you ask me. The stench was pretty bad that it even got on my jeans. As soon as I arrived at my house I had to change my pants and wipe off my seat!!! Gross! For that I give Faulkner Buick 3.5 stars. I will visit again and I hope I don’t have the same issue. I will update my review if my next service experience is better!

Although I didn’t have an appointment for my Check Engine light, the staff at the dealership was extremely accommodating and helpful. Everyone was pleasant and really took the time to ensure that inspite of having to deal with car repairs, I had experienced the least inconvenience. The staff kept me updated on the repairs, ensured that the work on the vehicle was done under the appropriate warranty and had issued me a curtesy vehicle I felt comfortable driving. Very good experience overall. I’m much less terrified of taking my car in for repairs moving forward.

Faulkner in Trevose beats out any other dealership I’ve ever been to. I didnt’ feel pressured and they were very easy to talk to — I felt like a friend from the start. Everyone, especially Charlie Mullen, have earned my loyalty. I’ll never go anyplace else! I love this dealership and I love my new Acadia!

Great service! I had an issue with my Buick. I called and explained my issue, they took care of it that same day, at night even! Thanks guys!

Just a shout-​out to Shannon in the service department. I bought my Scion XB at this dealership in 2008 and have never gone anywhere else for service. Shannon and the whole team make a service visit a (believe it or not) pleasant experience. Intake is fast and friendly, Shannon explains what services are being done and suggests others as necessary. Now, I suppose you might wonder how I know if his suggestions are «necessary.» Well, I don’t. But the reason that I trust him and the reason that I, in fact, purchased my Scion from Faulkner, is that I had brought by previous Scion in for evaluation after another car repair shop told me that I needed very expensive repairs.
Shannon told me (and I quote): «I cannot tell you in good conscience that there is anything at all wrong with your car.» !!!
So, I am very happy with my Scion that I purchased from Faulkner and their outstanding service department. Oh, and p. s., they have a large, comfortable, and bright waiting room with free coffee and doughnuts.
Thank you!

Good experience. My wife and I travel the U.S. with our jobs and while in PA I needed to have my truck (a GMC 2500HD diesel @ 15k) serviced with an oil change, DEF fill, and tire rotation. Additionally I decided to have the truck detailed as it was a bit grimy from the trip over from our last stop in VA.
Based on reviews found both here and elsewhere it would seem this particular service center has gone through some growing pains. However, in researching it I found that about 6 months ago they made some changes in staff which should have improved things substantially, so I decided to give them a go.
That said, if you have your Buick or GMC serviced there ask for Chris Wayne. He’s professional, courteous, and honest. Speaking of honesty, if you need parts for your vehicle and decide to shop GM speak with Ted Grell. He knows his parts, and won’t sell you something you don’t need.
Chris wrote up the order, took the car in arrange for transportation back to where I was staying and came and picked me up when the truck was ready. Everything that needed to be done was completed, and completed correctly and my truck was 100% ready for me to drive away.
This is exactly what a service writer should be doing, ensuring the vehicle is serviced as it should be, and the customer treated well, and folks like Chris will certainly keep this particular service center in business.
The same can be said of the excellent parts department rep Ted Grell. Ted will take the time to answer your questions honestly and like I said, won’t sell you stuff you don’t need.
Parts and service combined make for a winning combination at Faulkner
For detailing… well, that was the only reason I didn’t post 5 of 5 stars. The detailing job was good, but not great. The detailing team missed polishing up chrome on the side steps, didn’t clean in the wheel wells, missed the door jam on one of the doors, left streaks on the windshield… I know, minor details right? But that’s the point, they are expected to catch that sort of stuff when DETAILING a vehicle.
Bottom line, I’d return for service at Faulkner GMC, but would go elsewhere for detailing as this particular team just didn’t bring it to «showroom standard»
Remember to ask for Chris in service!