NEVER, EVER, EVER Again! Where to start with this place. We went a few years back and were treated so rudely by the owner that we all vowed never to step foot in this establishment. Let me back up and say my parents have had a summer cabin on the lake for almost 25 years. I grew up spending money here when this was just a stop on the lake to purchase gas, beer, smokes and snacks. Every weekend we came up and multiple weekend visits were inevitable due to the convenience. Further, we were always treated very well. For whatever reason, the owner of this establishment has lost her mind and has no understanding of how to treat customers. On our last visit we literally got scolded because we had a large group and we pushed two tables together. A little tiki bar on the lake and you have a problem with a large party? Apparently only staff is able to push tables together, a rule we didn’t realize until we got yelled at. A few weekends ago, some of our party suggested we go over here for the hot chicken wings. I pushed and said I’d rather not spend my money here but was overruled. When we got there, it was one thing after another. My sister got yelled at for grabbing some popcorn out of the machine for the nephew, again another rule we weren’t aware of. Part of our order was missed and when my mother did receive her cheeseburger it was not cooked well as she had requested. It was medium rare. At this point, the server tried to talk her out of sending it back saying it’ll take a long time to fix it and asked if there was someone at the table that would be willing to swap with her. Really?! You can’t slap the burger on the grill for another couple minutes when you screwed it up the first time? My steak was gross. Very poor quality meat and very tough to cut through. Several others indicated their food was pretty bad as well. Upon finishing, the owner and my brother had a discussion where he asked why we were always treated with such disrespect. It was at this time that she indicated that we probably screwed the server on the tip. Wrong. My family tips 20% or better. At this point, I go up every summer hoping this place goes out of business. I will never step foot into this place until it finally goes under or new ownership comes in. The location is awesome, the view is awesome, the food sucks, the management is terrible and the staff is pretty average from a customer service perspective. I don’t expect all of these to be 5 out 5 stars, but you expect at least a couple of them. With the view and location and good service, the food could get away with being average. With the view, location and exceptional food, the service could be mediocre. But all of these can’t be bad. It doesn’t work. Wake up guys!
D H.
Classificação do local: 5 Traverse City, MI
NOT closed even though a rumor is going around that they are —
Judith L.
Classificação do local: 3 Traverse City, MI
Outdoor seating on deck by lake. Good burgers and views, bar food menu. Small and limited seating, not fancy but the price is right!
Christine T.
Classificação do local: 4 Traverse City, MI
Pat burger was juicy! Fries were perfect tonight, sizzling hot!
Wendy H.
Classificação do local: 3 Cedar, MI
It is small, has large portins, great for burgers and excellant for Happy Hour … it is very nice on the south end of Lake Leelanau. Close to home, if too intoxicated I could actually walk home :( They have specials and it is small but is worth the wait. Come early eat, watch the sunset! Great in season … busy!