Anytime Fitness

Good range of equipment, great location. I’ve been to a few ANYTIMEs from the west coast to the Midwest. This one is in my top ten.

The gym itself is top notch. I signed up when I was in town for a month this summer and the customer service was sub par. I was supposed to receive a complementary personal training session and when I tried to schedule the «trainer» said he was unavailable when I could meet because of his other job. He did not try to accommodate me and I eventually gave up trying to meet with him. I feel they should try to get me in, not make me feel like a burden. I have a personal trainer where I live during the winter and they would never do something like that. After leaving Traverse City I was having trouble with my key fob getting me into other gyms and called them to figure it out. The girl on the phone told me she needed to call me back and took my name and number. She never called. I ended up calling a week later and got someone that did take care of the problem and was very apologetic. It is because of her I am leaving 3 stars. Since being in my winter home I have not tried to go to the anytime here because like I said I have a personal trainer at another gym. I realized I had lost my key fob today when I went to go to my local branch. I called and again got a girl on the phone, who’s name I will leave out as a courtesy, and she was even more rude and short with me. I explained the situation to her and asked if I needed to have them do something about it since technically they are my «home» gym or to go to my local gym and have them take care of it. She then was very snarky and asked my last name and put me on hold for a few minutes. When she came back on the phone she was laughing and I heard someone else in the background say «pick it up». Extremely unprofessional. She informed me she could do nothing about it unless I wanted her to send it to me and I should just go to my local branch. Again, in a tone that I was inconveniencing her. Never once did I feel like she was willing to do anything about it. What is the point of having these people if they do nothing?! Like I said, the gym is beautiful, but the people who work there leave a lot to be desired.