T-Mobile

On 02−24−16 this store was having trouble with the computers, so went I ran my card to pay for the ear piece it wouldn’t taken my card. JASON was helped me he told me not to worry about that will not get charged. So I ended to pay cash. 3 day’s later I checked my bank account, and of course they charged to my bank account card.
So if you where this day there and you ran your credit card I highly recommend you to check your bank account.

Stopped by to upgrade my phone to the newest Note 5… was not greeted upon entering the store nor were we acknowledged as we were browsing at the Note 5 on the display wall. Although the store was busy there was 2 associates watching a video and failed to even notice us. I promptly left as I refuse to spend my money if my business is not valued.

Save your time and go to another service provider. 3 people working and one is just standing around while customers are waiting. Came on my lunch to pay my bill. Gnna be late back to work

Thank you Stephanie!!! I went in on Tuesday 2÷3÷15 to switch from Metro PCS to T-​Mobile and she was a great help. I went in earlier in the day and was not really greeted like someone wanted to make a sale, so I left and returned with my husband. Stephanie explained everything to me and broke down every charge that I should see. Of course those were the charges that I SHOULD SEE so I will have to wait, but either way, the billing is not her fault.
With her great customer service alone she won me as a tmob customer. I’m excited to use my iPhone and thanks for not being a pushy sales person. I hate those!

Just switched to t mobile and I’m actually happy with the service, however the service at this location is really bad. Two words to describe this place: Rude and Unprofessional. Beware of the bearer or bad news at this location her name is Bianca. They don’t care if your with T mobile unless you purchase from their store. Won’t even help sort out a simple issue.

i wouldnt even give this location and their staff one star… both me and my wife waited bout two hours to just process an upgrade on one of our phones on our account and yet they told me and my wife their system has gone down. the lady that had helped us was not knowledgeable of what she was doing, she kept asking her co workers all type of questions of how the system works!!! oK?! So we had left but no choice but to drive from this location to Stoneridge mall out in Pleasanton to find out the network/​system was working fine so 20 minutes tops in and out with our new upgrade. for those with tmobile try to avoid this tracy location to save the hassle.

Honestly, Worst customer service ever. Got signed up for «JUMP» after I said I didn’t want to, Lied to about getting credit on my bill, Got lied about being able to pay out of my contract and lied to about my 4gLTE usage limit. Also rude employees for no reason. Had to go to the store 5 times in 2 months and was lied to over and over again by different people about whats going on with my plan and contract. Really don’t like this place. Been on tmobile for 8 or 9 years… hate it now.

I felt compelled to write a review not only because of the great customer service I received at this store, but also because the negative reviews here seem to have nothing to do with this particular store. I was greeted by 2 separate employees when I entered. Who doesn’t love being acknowledged as a customer. I was helped in a decent amount of time. I was having a hard time getting faster service on my phone & Sergio worked diligently to remedy my problem. He was very patient and not pushy. I went from prepaid to a no contract plan. It saves me money & allowed him to order a replacement phone that I will receive tomorrow. Another employee, Joshua, brought me a cup of cold water since I had been there a while trying to fix my problem. Very nice if him! I was a Sprint customer for over 16 years and it was rare to have so many nice people in one store.

I heard so much bad news about T-​Mobile and I will never ever switch to T-​Mobile even if they are the cheapest on earth! Their customer service SUCKS! They are rude, ignorant and knows nothing about customer service. They’ll give you FALSE statement and if you believe it, you are out of luck. It happened to my nephew, he was told that the contract has ended and he will pay NO PENALTIES. After switching to a different phone company, he received a letter from T-​Mobile saying that my nephew broke his contract and that he must pay $ 200.00. He was irate. He immediately went back to the store and none of them could offer a help and denied what was said to him. Thank you Loretta S. for your comment. I believe on everything you had to say. I had the same experience when talking to the representative on my in-​laws behalf. I couldn’t understand them and they are rude.

I have had just about every cell phone company out there. So I can honestly say this is an unbiased opinion… ATT was HORRIBLE I would never got with them again, their prices are WAY too high, and their phones are just as crappy, along with their customer service… I also had Metro, Cingular, Sprint, and Verizon. I liked Verizon a lot, however I did NOT like their prices… WAY over priced, and too full of themselves, but the services were good, phones were decent…
I went with Tmobile about 7 years ago, and I haven’t left sense. I pay 105 a month (before taxes) for 3 phones unlimited everything!!! I’ve always had AMAZING customer service, and the lowest upfront pricing of anywhere!!! Plus they have the best phones!!! I love Tmobile and I recommend them to everyone!!! As long as they do not become a part of ATT I’m staying here permanently…
Plus this location has been amazing with helping me! They are always very courteous, knowledgeable, and friendly… always willing to help and go above and beyond…

I left Verizon after 7 years because of bad customer service and looked forward to TMobile. But, in only 3 days, they exceeded Verizon.
On Oct 1^st I brought a TMobile Blackberry (a gift) into their store to set up new service. The person in the store did the set up and transfer of my old phone wrong. The next day the temporary number they gave me was turned off and in 2 days my Verizion phone was shut off because they gave my number to TMobile. It took 5 days countless hours on the phone with «customer service» and 2 store managers to get the service turned on with my prepaid service of $ 60. In the process of doing that, they attached my blackberry $ 10 upgrade to the wrong phone and created a temporary flex account as they «fixed it».
The manager gave me a $ 50 credit, but my troubles were not over.
On Oct 16, TMobile transferred alot of their flex plans. You guessed it, they grabbed my account and disconnected the internet and blackberry provision. I lost internet and email on my phone.
After 5 hours this week with «customer service», many times with people I could barely hear and accents that were hard to understand, I finally got the email service turned on. Their trouble shooting programs sent me in circles as we tried to make my phone work. Finally, as I was on hold (sometimes for 20 min at a time as they «read the notes») I realized that the internet had gone back on and so I went to email manager and saw that my registration had been deleted. I reregistered my email and it worked. I complained that I had spent 5 hours and had to fix the problem myself without the aid of their trouble shooting. They offered me $ 8. Really?
Well, my service is good until Nov 17^th. And that gives me enough time to get a new phone with Virgin Mobile. I’m not going to hang around TMobile for 7 years like I did with Verizon and put up with that kind of troubleshooting programming and «customer service» that can’t communicate, is hard to understand, and is a robot to outdated troubleshooting programming.
Good by TMobile. RIP.