Spencer Floor Covering

I bumped into Kipp by accident but it was a fortunate one. I was leaving for Home Depot and noticed that he was waiting for his next appointment a few homes from mine.
I approached him to see if he had a moment and he was able to give me a quick walk through and we scheduled a more comprehensive follow up/​measurement. After the initial follow up, he was able to give me a fair estimate and also able to answer my questions quickly and patiently (I’m a newbie when it comes to carpet).
Kipp was also able to accommodate my needs promptly. In fact their installer (Ray Rosas) delivered in less than 2 days! (Full disclosure: I didn’t have much furniture) and the installation look great.
I also want to recognize their staff as well. They were not only friendly but courteous and very quick to answer email and work with you (thank you Susan!).
Finally, if you’re in the San Joaquin area, they also have a nice showroom with a ton of floor samples that you can check out and borrow to «test» in your home. I didn’t use this feature this time around but for my future remodel I will :-)
Overall, I would recommend the team for any of our flooring needs and you should as well. They will give you great quality work at a competitive price.

It was a pleasure working with Spencer Floor Covering. My new laminate floor looks amazing and the two employees that worked on the floor were very efficient and friendly. I would absolutely recommend Spencer Floor Covering.

We love our new carpets and baseboards! What an amazing staff! They helped us in every way from picking the product to care and upkeep on the finished project. The crew that arrived were friendly and hardworking. They cleaned up after themselves, we hardly knew they were here!
Loved the experience.

All the employees are friendly and excellent to work with Professional and courteous. Our bathroom tile project came out beautiful — better than I thought it could. I would highly recommend this business!

Ive been working with this company for a few weeks now and I am very happy with the work. Any mishaps are easily addressed, and the finished product (which was in this case a carpeted staircase replaced with hardwood) turned out really nice!
Enjoyed working with all of their employees and contractors (especially Barbara who is an absolute gem of a person!) and I will be using them again to replace some tile in our kitchen.

Ken phoned me and hoping for a resolution!

They recently tiled my down stairs. Final product came out beautifully and ahead of schedule. The staff was professional, courteous, and friendly. Overall a great experience. I couldn’t be happier! Would definitely recommend!

We ordered new carpet for our rental home in Tracy a few weeks ago. The old carpet was destroyed and needed replaced badly. I called Spencer Floor Covering and spoke to the owner Ken, he came out to the house and did a measurement and showed me many options for carpet. He helped me pick out a carpet that was reasonably priced and that would work great in a rental home.
I had to call them and cancel the original install day (due to renter leaving later than planned). Spencer Floor Covering was able to work with me and set up a new install date that worked with my schedule.
They installed the carpet yesterday and it looks amazing. The guys came in and took out the old carpet (I felt bad for them as it was nasty!!!) then installed the new carpet. They did a great job and we couldn’t be happier!!!
The only small issue I had was the installers did not vacuum or dust the stair case when finished. Other than that everything was top notch and I will use them again.
Thank you Ken and your staff for helping us out and dealing with my scheduling issues. You were all professional and easy going. I love shopping local and have found a new company we will go to again in the future. Thank you Kipp for stopping by during the install and checking in.

Spencer flooring did a truly magnificent job on our new carpet and hardwood install… my husband and I discovered a crack in our foundation prior to hardwood install, thus began a 3 month urban camping odyssey of costly repairs and a very stressful living environment… ken McCarthy, owner of spencer was very supportive every step of the way, up to and including have to store our flooring and delay final payment until our foundation fix was completed. we cannot thank ken and his team enough for their patience, understanding and hardwork… in the end, we have stunning floors and would highly recommend the spencer folks!!! They are a dream to work with… ruthi and Greg Crawford

I had a custom area created by Spencer a week ago, and they were extremely helpful throughout the entire process. I had gone to several flooring stores prior to Spencer’s and never got the same level of service. They went the extra mile for me, staying after hours to help pick out the carpet to use for the area rug (I showed up close to closing time and Kipp stayed late for me). To top things off they even delivered the rug to my home free (which wasn’t a service they were expected to provide). I have nothing but good things to say about Spencer’s, if I have any future flooring needs I will definitely be giving them my business.

I hired Spencer Floor Covering a few weeks ago to replace the LVT vinyl in my kitchen, and within one week, my kitchen floor was replaced and looks like new.
I found Spencer Floor Covering to be very knowledgeable, professional, and helpful. Not to mention, very well priced. Thanks to their hard, exceptional work, I now have a brand new kitchen floor and am very happy. I’ve already ordered another estimate from them for my next job.
I would highly recommend Spencer Floor Covering to anyone needing their floors redone. Their service, attention to detail, and customer satisfaction is second to none.

We didn’t purchase our hardwood flooring from Spencer Floor Covering. We did, however, hire Spencer to install the floor. This was no small job. We have a large house and we ordered hardwood for most of the floor on both stories.
When the installer recommended by the place where we bought the hardwood came to the house they were very professional. And they were very specific. «We put in the hardwood. Furniture moving is not part of your installation so you’d better hire movers — or you can pay us couple of hundred more per room for that service. We don’t put in carpet so, no, we won’t take the unworn carpet we remove from your bedroom and install it on your stairs. You’ll have to hire someone else to do that. Just so we’re clear, we will remove your edging so we can put in the hardwood and we’ll put it back but it is up to you to putty in the nail holes.»
Ken from Spencer Floor Covering came out and his quote was a little more … just a little. But he said they would move the large pieces of furniture after we got the small pieces and the decorations out of the rooms. «You and I can do that,» my wife & I decided. Spencer also offered to reinstall the carpet on the stairs for a nominal price. They got the job.
What impressed us most as we watched the Spencer Floor Covering crew do the installation was they went about it as if they were putting the hardwood into their own house. Cuts to fit some of the awkward angles at our fireplace or where we have steps were carefully measured. Spacing between the hardwood floor and the walls was consistent throughout. When one of our exit doors had an elevated sill, they got us a riser. Then they had to cut it to fit so it was just right, «…No, no extra charge. It would have been OK without the riser but it just looks better this way. So I put it in.»
They carefully chose each board (the hardwood came in a variety of lengths) so there are no short boards coming into the walls and so that joints in adjacent boards are not too close to each other. «That doesn’t look as good and sometimes weakens the floor. You don’t want problems later.» «Do you want the landing carpeted at the top of the stairs? That’s got some wear too. There’s plenty of left over carpet. No, no extra charge. Its just a few more minutes to do and it will look better and wear longer.»
Oh. And, they puttied in the holes in the floorboard … and then they calked it.
The Spencer Floor Covering people were hard-​working, anxious to please, flexible and, by golly, they know to to install flooring. They knew how the performance of glue they used compares to other products that are available. They know the properties of the glue and how best to spread it. They could explain the pros and cons of an under floor liner and assured us that, having verified the moisture content of our cement pad, our floor would not need a liner. They tapped in the boards as they went in so that the joints were all tight. The crew leader’s been at this for well over twenty years.
Spencer Floor Covering’s crew worked steadily for a solid week. Every day they took away the old carpet and pad and cleaned up their work area. When they finished the job, the floors looked amazing. I’m pretty picky when I have major work done in my home. Remarkably, there was nothing to be picky about. Not one element in the entire job was just «acceptable» or «not perfect but too minor to complain about.» The installation was well executed and the resulting floor is flawless.
When you figure what we didn’t pay extra for furniture moving or hiring someone to finish the trim, they actually WERE cheaper than the other installer. Would we go to Spencer Floor Covering for future flooring needs? We wouldn’t go anywhere else.