S&G Carpet and More

These guys are great. Very professional, prices are excellent, they really took the time to make sure I had the right product, installed correctly. Great job.

We were so very satisfied with S&G Carpets with our recent carpet and vinyl flooring replacements. The selection process was made easy by their in-​house representative. Hector De Lacruz provided us with the best customer service we experienced while dealing with several contractors during our home renovation project! His install team were professional, on time, courteous, and we couldn’t be happier with the completed job. We are very particular about workmanship and they met our meticulous standard. We highly recommend S&G to anyone who is looking to replace their floor coverings, especially if you are a Costco member, because S&G Carpet is the approved Costco flooring vendor. Thank you again Hector and team. Keep up the great work!!! This job truly falls under the saying «As good as it gets»!!!

We just had laminate flooring installed through S & G Carpet/​Pleasanton. The staff in the store were very courteous, helpful, and efficient. We were set-​up immediately to have a quote done. They provided us with a very reasonable price on the flooring. The installation staff were also very efficient and finished our flooring in a very timely manner. S & G made the whole process run very smoothly. I am very impressed with the service that we received from this business.

Update since the hardwood floor install. After getting hardwood installed, we updated bedroom and and stairs carpet from S&G. Once again, very pleased with the service! Good communication with Don on status of delivery and install.
Two thumbs up to Don Hurst and S&G management! Very pleased… :)

S & G was great AGAIN. I’ve gotten carpet from them a couple years ago and had a great experience. Needed to get new carpet in a hurry, they were great! Worked me into the schedule, measured about an hour after I was in the store and had what I wanted in stock. Came and installed, the installers were professional and perfectionists. I would never go anywhere else! The sales people were great and I can’t say enough about how great they are!

I am in the process of putting my home on the market, and needed to have the carpet and the linoleum replaced throughout the house. Angel and Isai did the work in the home and did such a fantastic job on my floors. I have to say that throughout the process of getting my home renovated and ready to sell, my experience with S & G from beginning to end has been seamless and I would definitely recommend them to others looking to install flooring. Not only was the sales person Cassie super helpful in helping me choose carpet and linoleum that I could afford and looks great, but the entire team was professional in every way. I never felt like I was being pressured into purchasing something that was beyond my budget. They totally took my budget into consideration and never tried to push me to purchase something I could not afford. And I did call around to many different flooring companies, and none were as flexible and accommodating as S & G are. Since I work full time, I had to make my installations on Saturdays, and they were able to schedule my floors over two Saturdays. I cannot tell you how pleased I am with the job that the crew did. They took their time, and did such a great job on everything. Thank you S & G, and especially Angel and Isai who came out on time each day and did a meticulous job on my floors! The floors look so good I almost don’t want to sell my home now. I will definitely be calling S & G again in the future.

Just want to thank the staff at S&G Pleasanton for making our carpet buying experience so enjoyable. Kathleen walked us through the different options to fit our style and budget. She was always giving us updates on the status and went ABOVE and BEYOND to make sure we were able to get our first choice on time. Oscar came out to measure and explained how to care for our carpet purchase. Noe and his crew did the installation and I couldn’t be happier with the results! They were quick, polite and even vacuumed when they left. I highly recommend S&G! The entire staff is friendly, knowledgeable, professional and such a pleasure to work with! Their prices are extremely competitive and their customer service is the best!

Just want to thank Kathleen & Rebecca for doing a great job on selection of carpet and linolium I purchased. My home was going up for sale in 6 days, and I had to replace the Master bedroom Carpet and linolium in 2 bathrooms. I know they worked hard to stay in my «tight» budget and maintain the quality of what was in the home. They did it all. With 2 days to spare before the house sale. This would be a 5 star rating for Kathleen & Rebecca, however the installer did get caulk spots smeared on new linolium and toilet seats. I got it off with goop. Overall very satisfied.

We needed to match an existing carpet that was discontinued. Our sales rep, Kathleen, was very helpful and let us spend a lot of time in the store to find what we liked. We were there until the store closed and we never felt rushed. She also gave us lots of information about Luxury Vinyl Tile, which we chose for our bathroom. We were able to bring some samples home to make sure we made the right choice. Oscar came out a couple days later to measure and was able to give us an estimate that same day. The installers were hard working and took time to do the job well. They even vacuumed when finished, which other companies we have used have not done. We liked the way they were able to work within our schedule. When Kathleen wasn’t available we spoke to both Kelly and Roy, they were both very helpful with all of our questions.

We had a great experience with help from Victoria and Bill. They helped us find the perfect engineered maple for our entire house. We ended up at a very fair price, and a lot of support along the way for the «little pieces» of thresholds and moldings.

I called S & G because I was so frustrated with other flooring companies I was dealing with. I had to try to match an existing laminate floor that was right in the middle of two transition areas into other rooms; they no longer make my exisitng laminate floor. We were able to find an extremely close match. Bill who helped me, Rebecca who came out for the in home estimate were awesome. Any contact I had with S & G personnel was positive no matter who answered the phone. All their attitudes were steller and each assististed me in a very professional manner. The installer, David was extremely good and the job came out awesome. Great Job from start to finish S & G !!!

Bill Sprugasci was a fantastic sales rep. He provided the best customer service experience. He was patient and always made me feel like I was number one. I purchased my wood flooring and my carpet from him. His installers Ulysses and Norman were professional. They showed up on time and got right to work. They had a smile and their faces. I would recommend S&G to anyone looking for good prices and excellent customer service.

Pros:
–competitive pricing
–HUGE variety
–non-​pushy sales (Don, Oscar)
–professional/​respectful installers (ulises, Gilberto, Norman)
Cons:
–none
— Our story –sorry it’s long —
My wife and I purchased a new condo in Pleasanton and wanted to rip out the carpet and get a laminate or hard wood.
Our family has had work done from S&G so we already knew the quality of work would be top notch, but wanted to shop around to make sure we were making the right choice.
– our requirements –
— Laminate that looks and feels like hardwood
–pad that meets our HOA requirements
– Shopping around –
Our first stop in our almost week long search was to S&G.
Don was the first to greet us at the door and was very understanding and patient while we shopped around. He didn’t hover like in some other places, but happened to be there when we needed to have our questions answered. Because it was a condo, we had to abide by the HOA regulations and Don was quick to make sure the padding would meet the requirements.
We took 3 samples to try in our place and they looked awesome!
We then proceeded to head to 5 other locations in Dublin/​Pleasanton/​Livermore and never found a laminate close to what we found at S&G, so back we went to work with Don.
– Measuring –
We scheduled a measurement of our place, which we were able to get next day, and Oscar came and measured out condo. He was fast and efficient and was able to communicate the cost to us right then and there.
– Installing –
Installation was scheduled for next day after our materials came in.
Gilberto, Ulises, and Norman were right on time and extremely polite. Ulises talked me through their whole process and even when they ran into a snag with our ancient uneven flooring, he was able to explain everything to us.
They cleaned up and did a walk through at the end to explain why they did everything and how to maintain the floor in the future.

I realize that I am remiss in posting about the further work that S & G has done for me. Since my vinyl installation in 2012, I’ve had the whole house re-​carpeted and had to redo the vinyl in my master bathroom. S & G was more than amazing in the carpet installation. To sum up, my husband and I picked a ghastly carpet that looked great in the store, but somehow looked pink in the lighting in my house. Sadly, it’s the kind of thing you can’t tell from a sample and I only realized it once the whole thing was installed. Thankfully, S & G has a warranty period where you can hate your carpet and redo it for just the installation cost. Thank heavens for that, because I had to do just that. I picked out another carpet, and they redid the whole thing and it looks awesome. That was a couple of years ago and I am still loving the carpet. Installation was perfect and I’ve had no issues whatsoever. Now… on to the master bathroom. My shower cracked and failed, and the whole shower had to be replaced. That meant damaging the lovely vinyl that S & G installed for me a few years ago. I was sad, because there was absolutely nothing wrong with the vinyl. It still looked great and was performing beautifully, but we picked a new color for the cultured marble in the shower and it necessitated a different flooring anyway. So, I headed back to my favorite place, S & G, and met with Victoria who helped me and my interior designer pick samples. Victoria suggested a lovely taupe colored striped vinyl, which I instantly liked. I took home a bunch of samples, and hers was the winner! Installation went very well and the guy installed the entire thing in one piece with no seams whatsoever! They have a new customer service manager, Hector, who followed up to make sure everything was taken care of to my satisfaction. He was absolutely great to work with. After all that was done, I went back to S & G and worked with Victoria to get a custom area rug cut and bound for my family room. I can truly say that I have enjoyed all of my interactions with S & G over the years and look forward to many more to come. It’s actually fun for me to go down to the store and see Victoria, Bill, Hector, Rebecca, and Jessica (and many more) because they seem like old friends now. I can’t say enough good things about the great customer service I’ve received here and I always recommend them to all my friends. Thanks again, S & G!

The best cohesive sales team ever! I worked with Jessica who was wonderful, anyone was able to assist me as the notes in my file made it simple for the right hand to talk to the left hand. I was always made to feel welcome and as if I were the only customer. I was communicated to every step of the way, my rugs were even ready a day early. This is a family run business who knows about customer service.

My new hardwood floor is magnificent! My flooring salesperson, Jessica, was very helpful and patient while I searched for the exact wood floor for me! I wanted a very certain color of floor and a particular type of distressing on the wood and in the end, my floor ended up being spectacular! Thanks so much for all of your effort! It is very much appreciated! I will be back when I do the upstairs in my home! Thanks!!!

We had the best experience with S & G! They were extremely helpful and personable throughout the whole process. Their customer service was excellent! Jessica was very attentive and prompt in getting back to us with quotes and other information. The estimator was very efficient and knowledgable. We decided to do the demo ourselves. Bill was very wiling to share his advice and knowledge. The installers were hardworking and showed up on time. They cleaned up after they left. We would highly recommend using S & G for your flooring needs.

I had S&G install a carpet for my garage floor. A rep came over to give us a free estimate and then told me that I would get a call next day to schedule the install. We were told that if we picked a carpet that they did not have stock for, we would have to wait at least 2 weeks for it to arrive at their facility and then to schedule an install later. Since we were on a tight timeline, we chose a stock carpet and were told it should be ready to install fairly quickly.
3 days later and still no call, so I followed up over email to which they responded fairly quickly; however, they said the carpet they had in store would not meet my area needs (around 500) and so would have to order from their warehouse. We were naturally disappointed as this was contrary to what we were told. We then waited 2 weeks, scheduled the install once it arrived at their store.
The installation guys did a great job. I took a day off and was present during the whole process, so faced no issues with quality of workmanship as mentioned in some of the other reviews. One concern however was that the first roll of the carpet on the spindle was not done properly and so was all folded and wrinkled up. They installers had to spend significant amount of time ironing these out. I was concerned that it would still show, but after the install was completed, everything looked clean. They swept and vacuumed the floors, so no staples of loose threads left behind.
I would have given a 4 star rating but for the final fact that there is more than 100 sq ft of carpet now left after all the install. I can understand having 10% buffer for any contingencies, but not anything close to 25%.
So, words of advice: confirm that if you are picking the stock carpet, they can deliver on the dates they promise, make your own measurements before they come in for the free consult, stay with the installers thru the process to make sure everything is done well.

Don”t be fooled, they do all types of flooring. Do you like knowing the people who come into your home are honest, trustworthy, and won’t fly away in the night with your hard earned money. Yeah me too. That’s why S & G is great.
Bill was able to give me a lot of ideas on how to make sure my floors in my home lasted throughout the years. He was really knowledgeable and his work was great.
His show room is great with large samples of hardwood floor colors and styles which make it easier to visualize. He also has samples you can take home which is nice. The job got done with no issues. I will probably have the do the stairway next.

We were greeted and helped right away.
I liked this store better than the Dublin stores, because the price per square foot was marked on all the samples.
What I did not like was the quality of carpet at this location was very poor for the price compared to what I had seen at the *favorite* store… builder grade carpet was the same price as the mid level I was looking at elsewhere.
Their quote was in writing, and broken down appropriately. Sadly it was $ 700 more then *my fave* for a lower quality product.