Planned Parenthood

So far. Not satisfied. Just called to make an appointment & the lady on the phone kept breaking up & when I asked her kindly to repeat what she had said, she gave me an attitude & kept being rude about having to repeat herself. Smh! Let’s see how the appointment goes. Maybe I’ll boost my stars for this place. & hopefully the b*tch isn’t working that day.

First off I tried to call call to make an appointment and it was just a machine sending me in circles to another machine. Online it said they accept walk ins. But for some reason today they didn’t.
I have very bad anxiety and I already was very nervous to go there. I walked in and there was literally 2 people in the waiting room. It was my first time at any planned parenthood. The receptionist I talked to was Esmeralda or something like that. She wasn’t very welcoming and made me feel uncomfortable. She basically mumbled half the things she said and when I asked her to repeat them (more than 2x) she would just mumble it again. One of the questions she asked which I heard was loud enough for everyone (although there was only 2 people in there) in the room to hear, was very embarrassing and uncomfortable to answer. I should not have to say that I need to get tested for STDs and go into detail in front of people. On top of that I asked if she could fit me in her schedule until Wednesday. I know its not an emergency but I really wanted to know what was wrong with my body at least sometime today. The whole place was basically empty. I needed help and I don’t want to sit with a infection or whatever I have for 5 more days at which it could get worse.
Overall if your going to work as a receptionist or nurse you should have at least the tiniest amount of people skills, especially at a place like planned parenthood where you need to make people feel comfortable and safe. Please re evaluate the staff at the Tracy location. A fellow Unilocaler also had the same exact experience with same exact person 2 years ago and there obviously wasn’t any changes made.

I brought in my daughter late last Thursday. We did not have an appointment and did a «walk in» We were surprised when the receptionist told us that they will work my daughter in their schedule. Usually, we would have to wait for a couple of days for a doctors appointment. We had lost our insurance months ago and my daughter needed birth control consultation and other female issues. The receptionist asked professionally if she can speak to my daughter privately and I stepped aside. My daughter had to fill out paperwork and the other receptionist even offered if she needed help she will be glad to go over it with her. My daughter felt really comfortable here and so did I. My daughter qualified for the family pact card /​green colored card this is such a great program especially to those that do not have insurance. The people that work here are all friendly. The place is very clean. My daughter was called to in and as I waited in the lobby, I asked the receptionist what other services to they offer and she explained it to me. I too then immediately scheduled an appointment for myself for a breast exam Pap Smear and a mammogram referral which I have been due for. When my daughter came out after her consult she told me she was very happy the doctor and the assistants they where all helpful and caring. She did not feel awkward, they are all «cool» answered all her questions and concerns. I am very pleased and I highly recommend this clinic to everyone. This clinic has so much to offer. I don’t think the people who protest about Planned Parenthood know what they are talking about because in my eyes and in the eyes of many this place is a great place. They help the community immensely and I recommend this place to everyone especially to the teens out there.

Yet another terrible appointment at a Planned Parenthood. Pushy, rude receptionists with no people skills from what I can tell.
From my previous visit in San Mateo, I was wary about going in because I knew that I would be pressured into leaving a urine sample and doing all sorts of unnecessary tests, but I smiled and filled out their paperwork to the best of my knowledge. I got married recently and so my household GMI changed, but I didn’t know it and let the receptionist know, but she insisted that I HAVE to put something down, but I couldn’t get a hold of my husband and I didn’t want to lie on the form. The woman next to her rudely chimed in «Are you two still together?» which I was extremely offended by. Her intentions were good (she just wanted to make sure that I knew I only had to put my income if we weren’t living together), but her methods were very intrusive and a little abrasive. I was then informed that my FamilyPACT will no longer work because he makes too much money (as though that is a good way to determine whether or not I can afford their pricey visits) and I will have to pay out of pocket because my income changed. Fine, this is a necessary appointment. But when the receptionist handed me a cup and told me to leave a urine sample «just in case…» And I cut her off and firmly told her that I would not leave a urine sample unless asked directly by the physician. She started to argue her point, and I cut her off again and told her the same thing. Mind you, I was not being fiesty, I was being firm, as I have learned that you have to be at Planned Parenthood if you want to avoid being pressured. And then she resigned to «Well just take the cup with you in case they ask you for one.» Fine, I can deal with that. What I will not deal with us the «Oh my GOD,» that I heard her breathe to the woman next to her who had previously chimed in, and then I heard her continue to gossip about how rude I had been. No, I know my rights and I will not do anything I do not feel comfortable doing. I wish I had gotten the first receptionist’s name, however I didn’t because she downright refused to deal with me after my appointment, instead asking the other woman at the desk to deal with me.
I wish I could leave 0 stars, but the location deserves one star because of Sara, the nurse practitioner I saw. I would almost consider going back to this location just for her. She is by far the most helpful person I have ever dealt with in terms of finding a good birth control fit for me. I’ve been through anywhere from 10 – 15 types of pills and IUD’s trying to find a good balance for my hormones. Some make me crazy, some make me cry, some make my face break out, some give me worse period symptoms. Sara is the only practitioner who literally brought out the book of different types of birth controls to compare them to past pills I have tried so that we could try to find a good fit. In addition, then taking into consideration my financial situation and the fact that I was not prepared to pay out of pocket since I didn’t know they would cancel my FamilyPACT, she went even further and found a birth control that fit my needs but was also one that Wal Mart fills for only $ 9/​pack, versus the normal $ 20-​$ 30. I was so touched by her genuine concern and real interest in finding something worked for me that I wish I could make her my regular physician. I wish that I could, just once, go to a PP in California that didn’t make me feel guilty of something (assuming that I have an STD or am pregnant, judging me for using their services even though «we make too much money», assuming that I am not concerned with my own health because I deny unnecessary tests, etc.). I will not be coming back to this location, or any other Mar Monte branch Planned Parenthood.

The women that answered this number could not have been any ruder. Complete monotone and unfriendly voices, interrupted me multiple times, one hung up on me because she couldn’t hear me well. The doctor I regularly see to get my birth control is the only reason I keep going to this location but even the front desk receptionists I’ve encountered are usually unpleasant. I respect and appreciate the resources that Planned Parenthood provides but the people that make it an unwelcome and uncomfortable experience should not be working there, I dread having to make my appointments and the check-​in.

Esmeralda was the worst nurse I have ever experienced. She was extremely rude, didn’t want to repeat herself if I had a question and made me feel really uncomfortable. Also when I asked where to sign on a form she looked at me like I was nuts grabbed a highlighter and scribbled all over at the top of the form. Was that necessary? Not at all.

I went to this office after a night of excruciating pain in my lower abdomen. The doctor? did a pregnancy test, checked for a few stds and did a pelvic exam to check for PID. What she did not do is a thorough pelvic exam or order an ultrasound. Instead she sent me on my way telling me it was severe menstrual cramps. I have now learned it was a ruptured ovarian cyst. It really scares me that there are so many incompetent people in the medical field!
Even though I had a horrible experience I appreciate what Planned Parenthood is about and that they provide education and birth control. But if I ever have something more involved again I will go elsewhere.