Joylap PC

Is there a way to give zero stars? Do not waste your time going to this establishment. I’ve been here twice and have spent almost $ 500. Here’s what I’ve encountered:
–Specifically asked if my entire hard drive would be erased, the owner/​technician said «yes, but we will back it up.» Came to find out he did not back it all up, just a portion of it. Lost years worth of business data. He then proceeded to make excuses and say that I was not specific. Poor communication and poor service.
–Asked for NO additional software or bloatware to be installed on my laptop. I get it back and there’s a bunch of LG programs on there. I asked him why and he replied that they are good. Really? I did not ask for them, customers just want their computers back the way they brought them to you.
–Looks like there are some young college guys working there now. They seem clueless and rather rude. Like you owe them a favor.
–Took laptop in to get fan replaced. Took them a week to figure it out and then 3 weeks to get it fixed. No call! NO Update! NO service! I had to call and check in almost every week.
Stay clear and save your money.

Listen to every resident in Tracy, I’ve lived here for many years and though taking my business to JoyLap was going to be a great experience. THINK AGAIN, I took my computer to have update virus and software installed paid $ 190.00 on 8÷9÷2012 just shy of a month and I am having problems uploading my photos I call and talked to the Owner named TROY D. he was very rude and upprofessional, aurgementive and would not listen to my thoughs, (One of Those that LIkes to be Heard but does not listen). TROY HAS NO PEOPLE SKILLS and if you are doing business in Tracy you Troy have to have people skills, word of mouth and the internet are a great thing. I love living in the United States of America.
At the end of the conversation he told me to bring it in and leave it. (Think AGAIN TROY!!! I will Nerver bring it back to you so you can Messs It up EVEN FURTHER, OR PUT A VIRUS IN IT. I DONT TRUST THIS GUY. He takes your money and then screws you. BEWARE PEOPLE BEWARE. This is not a five Star Business!!!

My PC was very slow and I wasn’t able to run some programs too well because of it. I brought it over to this place to get some diagnostics done and turned out I had a virus in my computer. Luckily, the technician was able to reformat my PC. I also wanted to play Starcraft 2, and the technician was kind enough to help me check the minimum requirements. I ended up upgrading the video card, which took about a week for the part to arrive. Now I’m able to play my games without lag. Thanks Joylap PC. I would recommend people to bring your PC/​labtops for diagnostics. You never know what they might find!

I brought in my laptop a few days ago to see what was wrong with it. They told me it would cost 50 $ for diagnostics and it will be waved if I decide to fix it with them. They called me in 2 hours and explained what was wrong with it. Turns out it actually had a total of 5 viruses and it would need to be formatted to fix the problem. The cost for re-​installing windows (formatting) was $ 85 but I would lose all my files. I wanted to keep all my shortcut links on my browser and a few pictures, normally it would costs 85 $ for data backup but they offered to transfer those files for free because it wasn’t too big of a file. My computer was ready the next morning. The service was great and employers were extremely patient with all of my concerns regarding to my laptop. I’m not exactly a person with common knowledge on computers, so I kept on asking a bunch of questions. They still remained professional and answered them with great details. I highly recommend this place because the employers are really patient and professional with the work they do.

First star: The technician is super nice! Had a laptop problem. I brought it in because its a convient place. The technician was very nice and very polite. He explained everything to me very clearly and didn’t show signs of annoyance or impatient when i asked him to repeat it two to three times.
Second star: Service. He explained that diagnostic was $ 50 but if there was a problem he would waive the diagnostic fee and i would just have to pay what ever the problem that was making my computer not work in this case i couldn’t go on the internet. The technician made a guess that it can be a virus that is causing the problem. And he was right!
Third star: On time! I told them that this is my business laptop and i need it as soon as possible. He told me no problem that it should be ready in two days. One day to back up all my file and another day to fix it. I drop it off mid day on a tuesday. I came back to pick it up thursday morning! i got back earlier than i expected.
I paid total of: $ 160. It was $ 85 for reformatting my laptop and another $ 75 to have them save all my business files and documents. And let me tell you I had a lot. Honestly i was a bit paranoid that something might have gotten lost. BUT THEY SAVED IT ALL!!! It even came back to me with a Anti-​Virus program. I think this deserves another star!
The last star is just because i really like this store. Everything went smoothly with my laptop. Everything was carefully explained to me. When i called into the store they always picked up and gratefully answered my questions. They even have a great price of $ 2.50 an hour to use their computers and 25 cents per print page. This helped me greatly when i dropped off my laptop that day. I will definitely come back to this store.