Enterprise Rent-A-Car

If I didn’t have to give this place a star I would so how can a typical rent a car company rent out a car with 4 – 6 month outdated registration to just anyone. So we had to drive all the way out to OAkland airport to exchange the car we were given for another car with current registration… No the bizz these folks just lost our business since we rent cars to head out of town on business… I guess this is the end of our rent a car days with this firm… To you other please make sure the car you guys get is up to date. Thank you

I rent vehicle at Enterprise regularly and i wouldn’t go anywhere else… the customer service is amazing. Elaina, Ashley, Brent, Nick and everybody else I’ve ever met while renting are just the greatest people you could ever meet. I’ve even showed up early and in desperate need of a vehicle… and they opened up early, found me a vehicle and had me on my way before they were even supposed to be open. Thank you so much Elaina. that was so awesome.

I rented the car for quite a long period from here as I had leave back to my home country and hence have to sell my card, the assistant manager game me good deals and free upgrades as I was renting frequently, also they picked up from my home which is a bit far away on time as promised. Overall a great experience !

Rented a van from the team at this location. The team were super helpful and super friendly despite how busy they are. I want to give a special thank you to Ashley who made my transaction as smooth and painless as possible.
Keep up the great work guys!
Alwin

By far the BEST rental car agency in Tracy. The cars are in great shape, the rate is always excellent and customer service is outstanding… which can not be found at any other rental place in town. The Manager is professional and the staff is considerate and friendly. They truly value your business. Whenever my parents travel to CA to visit, we are using Enterprise!

I brought back my car to the dealer i needed a car for commute for couple of days, i called them ask for a cheap rental car. They said yes they have one i can pick it up just right now. I flew there under no time and another girl said there is no car… ???
They just wasting my time…

Thida and Trevor we’re awesome they got me the car I was looking for an even held overnight for me these guys are the best highly recommended I’m not going to go to any other rental place than this one here at Enterprise in Tracy

Needed a fuel efficient ride for a trip to Seattle to do a job. My truck averages 17mpg and is getting on in years so the thought of an 850 mile drive each way did not inspire confidence. Enter Enterprise. Local, affordable and nice people. Paid $ 180 to rent a Nissan Altima. Huge trunk, fit all our tools, very comfortable for three of us and averaged a hair over 34mpg. Made the trip in under 2 tanks each way, felt safe and reliable.
Tried to drop off the car Saturday but I hadn’t read the hours on the top of the contract. They were closed early. No biggie as I had a week rental. Took it in Monday, got a ride home, done deal. Very happy all around. Would recommend.

I think these people know my name by now. I have used them so much thru my insurance it’s not even funny anymore. Anyways all the employees are very nice. One person however seems a little condescending about when I ask if I can switch into another car. I was supposedly placed on a call list when one became available but I was never called. Also whenever I seem to call their phone has a bad connection or I can’t hear them, possibly they (as in some female) need to speak up… and it isn’t my phone. I call from a landline. One thing I will gripe about is that they absolutely never have any cars when it gets closer to the weekends. I always have to get a full size car or a premium. They need a bigger fleet, that’s all.

I could not begin to express my gratitude to the staff at Tracy Chevrolet. If you are looking for an automobile, at a fair price and with great service, this is the place to go! The engine went out on my old truck, so I began to price around for a new vehicle. I spoke with the manager at Tracy Chevrolet about a 2015 Silverado I saw on there website, with a 6.2L engine (which I was interested in) on a Thursday and after receiving a great deal, flew in on Sat. to close the deal. Mike, Doug and the staff at Tracy were wonderful. Friendly, Courteous, and attentive. Doug showed me all the features of the vehicle and help with setup. After closing the deal, I had a nice lunch at a local restaurant, which they referred me to, and had a nice drive back home to Southern California in my new Silverado vehicle. Thanks, Mike, Doug, and staff @ Tracy Chevrolet!!!

My husband and I dealt with Matt Hill in the Tracy, CA location. He was by far the most accommodating and friendly car rental agent, we have ever had the pleasure of doing business with. He made us feel like a valued customer because he remembered us each time we came in contact. Also, they seem to move people in and out very quickly and efficiently, while offering professional service. The cars we rented were great too! I highly recommend Enterprise Tracy, CA and Matt Hill!

I needed a car while mine was in the shop getting repaired. Ended up using the car for nearly a month with no issues whatsoever. The service was fast, friendly, and professional. I’d use them again

It wasn’t easy to rent. Ive Always rented with enterprise, yet lately it seems that they just don’t have enough cars to fit the demand.
Either way I was able to rent a car yet even though there were no smoking stickers inside the car it smelled of smoke. And due to my current situation I knew if I possibly returned it, they wouldn’t have anything else for me. So I toughed it out.
Customer service… was not great coming in. But decent coming out… sure now you’ve been paid for your services.
Best part was the driver. (5’6−5’8 maybe 150−175lbs, black guy…) he knew me and my kids… specially since ive rented many times. He was very personable and recalled my family. Now he deserves the kudos!

If I could only leave no stars!!! They gave me a dirty car that smelled bad of cigarette smoke and on web side states the have cars 21.95 and up asked for cheapest car just needed to get to work and back and didn’t want to be late to work and salesman took it upon his self to give me a 49.99 car asked if they could do anything salesman was very rude! Will never ever come here again! And will tell everyone to not come here!

I’ve rented a car here several times. The cars are always clean and reliable. However, Nick needs some customer service skills. He’s rude, condisending, and not at all helpful. You work at Enterprise buddy, you’re not the CEO of Mercedes Benz. Get over yourself and learn some manners.

I was first greeted by Nick upon my arrival. After pulling up my reservation he said he accidentally deleted all my information that I’d entered online. Which would have been fine if not for the sass and condescending demeanor. It became quickly apparent that Nick was someone who acted an awful lot like something rhyming with his name. He handed me off to a lady who walked me to my car and was very nice whose name, I believe, was Leenisha. Either way, quite the interaction. Not sure I’ve had someone snap my card onto the counter in front of me before. I hope this kid isn’t management.

We got an ugly ass car because it was the only thing available. Do not get the chevy impala. It’s very antique and I can’t believe they still design like its 1998. I am only whining about the car choices which I hope they have more selections. Now I do not have a choice but to drive this shitty car.

I normally patronize another branch but glad I found this one.
My experience was seamless, no issues and a very quick process.
Professional team works there, the service they provided proved that.
Just got mixed up a bit since they do need signage, a little confusing since they share a building with a car wash.

My experience started off rocky when I tried to reserve a car for the following day. The lady on the phone told me they no longer allow you to drop off the car early in the morning before they open and just leave the keys in the Toyota night drop box. That was fine, even though Enterprise allowed me to do that 8 months prior. My issue was that the customer service gal did nothing to suggest an alternative for me. I indicated that I could not wait till they opened due to needing to be at work.
Then after a lot of back and forth and constantly telling me my suggestions were not allowed, I finally suggested what if I drop off the car early in the morning and just have my mom come back to return the keys when your open. The customer service gal finally said that would be okay. Now she could have suggested that to me a half hour earlier when I mentioned the same scenerio earlier with putting the keys in the Toyota night drop. She was being impossible and irritating.
However, once I got passed that my experience was awesome. I came in at the time I said I was going to be there, had what I needed as far as documentations, and Enterprise had me in and out of there in 15min. Fast, friendly, and awesome service in person.

I’ve had 4 visits to this location since 5÷3÷14. The customer service has been very good.
I have the misfortune of owning a car that happens to be one of the MANY recalled Chevrolet vehicles… So on 5÷3÷14 I was advised by the dealership that Enterprise would give me a vehicle while I wait and wait and wait for my vehicle to receive the replacement part…
First, I was given a Yukon XL because that was all they had & being that it’s warranty work I HAVE to take a GM product… so I climbed in and away I went– after less than a week and a lot of $$ spent on gas– I called and they said they could give me something smaller w/​better gas mileage. I went and picked up a Spark. Yes, the Spark was better on gas BUT that’s where it ends my friends.
I stopped in on 6÷21÷14 to see if I could get a vehicle comparable to my vehicle and they said that they didn’t have anything but would call me as soon as they did.
On 6÷24÷14 I received a call at 7:30 am that they had a car for me– yea! I am much happier now that I have a car similar to mine.
I liked that the staff was more than happy to help me w/​my requests.
My only beef w/​Enterprise is w/​the company in general. WHY the h e double hockey sticks don’t they have a policy that each car is returned w/​a full tank of gas? It sucks to have to drive off their lot directly to a gas station.