Sleepy’s

This Location has a Hugh showroom. The salesman Rafael was very helpful and we enjoyed our experience at this Sleepy’s. Much better than the Verona location.

I don’t know which store is worse, Totowa or West Paterson. Bought a mattress from the WP store a year and half ago. It started sagging already. Called about the warranty and was told void because there were no law labels. Was sold without law labels and was sold a floor model. I’m pretty sure this is a scam to void the warranty. They didn’t tell me it was a floor model. Especially that I had to wait for delivery to the Totowa store. If it was a floor model wouldn’t I have just taken it from the WP store? So I finally got a wonderful lady to give me a credit on the terrible mattress that I was lied to about to begin with. Went to the Totowa store. First guy was ok, but he made a point of telling us we had to spend more money because there were none in our price range. He said our price range would have the same problems. Basically spend more or get crap. So after an extra 289 that we don’t really have we bought another mattress. Go to pick up the mattress and had to wait for the sales guy to get off his personal cell phone to help me. I asked if the law labels were on this bed and he said why? He then said” you took the labels off the last bed” No there were no labels so you can get out of the warranty and blame the consumer. I don’t want to go through hell again of this bed is crap like the last one. I hope this mattress lasts, but I will never Go to another sleepys again!

Bought our first mattress together a week ago, and had a great experience. The store manager helped us, was very knowledgeable, and patience (we came in right before they closed). We are very happy with our purchase.

And one last tome Thank you for more lies. As a horrible peace offering attempt I was told they were sending out a couple free pillows to me. I received one. To my knowledge a couple means two and a few means three or more. Thank you Sleepy’s for one last joke in this terrible experience!

Tried delivering the wrong mattress to me 3 TIMES! The mattress they tried to deliver was of the cheaper, worse quality. Felt almost scammed. Sent it back all 3 times and canceled my order.

This was our first mattress purchase experience and Mike couldn’t have been more helpful.
We did visit Sears prior to this but we do not count that visit. The sales person simply said that this section was firm, this was plush, and this was foam. Mind you, he was reading off of the large signs on the floor. That was the extent of our Sears professional service.
Getting back to Mike, he was courteous and professional. He didn’t waste our time with the most expensive samples on the floor, but guided us based on our preferences. He was honest and gave us helpful tips and considerations. In the end, we found the mattress of our dreams and even found a daybed/​mattresses for our guest bedroom.
Would recommend Mike to anyone shopping around for a new mattress!