Raymour and Flanigan Furniture

After spending $ 8K and waiting 3 weeks for my furniture, I get a phone call THE DAY BEFORE DELIVERY letting me know they are missing the headboard to ONE of my beds. I reminded the girl on the phone I ordered 1 bedroom set, not 2 beds, she asks «Are you sure?» she then asks «What would you like us to do about the delivery?» Do I need to write more about this?

Purchased a queen mattress and boxspring here in April. As I write it’s June and the mattress and/​or boxspring has failed. There’s a noticeable dip in the center of the mattress. It is warrantied and I called them about the issue. We have to wait weeks for a technician to come and investigate!
My mattress is broken, replace it immediately, not weeks after the fact!

This review is solely for the service received in the store. I walked in to look for a new couch, figured this would be a great place to start. We were approached by Al Mohsin asking what we were looking for. Al understood our needs and immediately started showing us exactly what we were describing. Aside from not being pushy and «salesly», he was such a nice guy! So, he knows his store inside and out, he is really nice and won’t push to annoyance. If you go to this location you definitely want to ask for Al. I don’t know much about the furniture quality but the service was a pleasure.

So imagine that my table saga continues. Finally got the store to agree to assemble the table and they found it faulty. It could not be assembled. So they order another one for an «even swap». We go to pick it up … assembled. and there is a big scratch. So the «customer care» rep takes a piece from the returned table and swaps it with the scratched piece and again. a big scratch so we ask for a different table and they tell us… drum roll please. «Okay, but we can’t guarantee the next one won’t be scratched too». I’m gobsmacked! Where the heck can you get quality furniture AND decent customer service. Seriously… I’m spending money and feeding your families. is this really a whole lot to ask.

BUYER BEWARE!!!
this store sells garbage furniture, has the worst delivery, and the customer service is horriffic!
i am on my 5^th redelivery of a $ 5500 dining room set that keeps coming damaged or mfr defect. ive spoken with every customer service rep and manager and have taken off 7 days of work for deliveries and service between december and february. do not but from them!!!
update they reached out for me to contact them. this is my full reply
My original purchase was made in late november early december of a $ 5500 dining set. The first set delivered had mfr defects as the knobs on the hutch were completely uneven. two chairs came damaged in that order as well as a mfr defect on the table and blown out bulbs in the hutch.
i called and spoke to customer service and they offered a service appt. i called your store and Keisha took care of me by suggesting a redelivery.
second delivery– new chairs come in scratched, new hutch damaged being brought into house, service ppl damaged the new table when they proceeded to kick the legs into place that wouldn’t screw in. i told them i was unhappy with the delivery and did not want it but the man said i had to call the service center to deal with it. as they walked out i opened the new hutch and noticed the shelf was completely cracked, so they proceeded to take the shelf from the old hutch and put it in the new one.
i called the service center and they scheduled a service tech to come look at the new set. i had to take another day off of work for this. when he left he said to call randolph.
called randolph and spoke with a nasty woman who told me that i was lying and that i should look online because thats how the furniture is supposed to be. when i told her i would dispute it with my cc she said that this was the last time they would redeliver for me.
called your customer service number after spoke with a rep and they offered me a 100.00 credit for my troubles even though I’ve already lost two days of work with deliveries.
third delivery, the same delivery man that i asked not to come back because of how he handled my set was there anyway. he was rude and said he didn’t get his commission because of me. they put in a new table and hutch and left. this was the third time they were tipped totaling $ 50
later that week i noticed that the glass was scratched on the hutch. when i went to turn the lights on my brand new hutch-​the transformer blew! i called customer service and they scheduled ANOTHER service appt.
again another day off of work. tech came in and looked as well as took pictures, then he noticed that there was a huge mfr defect on the top of the table where the lines for the wood were only cut halfway down the table! he got customer service on the phone for me and yet another redelivery was scheduled — and another day lost from work which i am now at a loss of $ 1200 in income on top of the cost of the table and my time.
called the store to ask for a district mgr. she called two days later with an attitude asking what i wanted. i asked that the furniture be inspected before it was sent to me so the company could stop wasting my time. i also asked for a credit and she said they never do that, even though based on the reviews i saw i know you do.
now im stuck home again waiting for the next set of furniture. and every time they come its an hour of me pulling everything out of the cabinets, cleaning the new ones, and putting it all back together.
i have been so patient with this experience but the lack of care and professionalism is appalling.

Update: they told me to give contact information so they can reach out. Haven’t heard a word. They responded to our complaint with the better business bureau and lied about contacting us multiple time. They say they are confident this is not their fault but their is an entire blog about similar situations on a website called complaints board.
They are scumbags and we plan on taking this as far as we can make it go. We will urge for an inspection of their warehouses.
Please sign this petition to prevent more instances like mine

If I could give 0 stars I would. This store is an absolute rip off. If you pick up your furniture they will give you a damaged piece so you have to pay the $ 117 delivery fee. If you want to return the furniture they will not give you a refund. A special shout out to the 2 assholes who ripped off my girlfriend. Sales person Carlos and his manager Wayne. This store should be avoided at all costs. You’re better off going with Bob’s Discount Furniture. That should tell you how horrendous this place is