T-Mobile

Great customer service. I walked in and immediately got a «hi welcome to T-​mobile» I believe this young lady’s name was Jennifer and she was very helpful, she helped me upgrade to a IPhone 6 and answered all my questions that I had.

Edgar was amazing! I had just switched from Verizon and purchased the new Iphone6S. I was having problems getting everything transferred from the iCloud so he really took the time to fix the problem. He also did the same for my sister’s who also had the same issue. Make sure you ask for Edgar because he really will help you out.

STAY AWAY FROM THIS LOCATION!!!
I walk in to upgrade my 6plus iPhone to a 6S plus and add an extra line to my account (iPhone 6) two brand new phones total. Long story short ended up with 2 new phones like I wanted. When I come around to use my new phones I see I have two different numbers replaced my old numbers? I went back in to ask the young laddie helping me before, explained to her the situation and her answer to me was «there was a glitch in our system». I missed the part where that was my problem! Total bs if you ask me. The two young ladies looked very unprofessional. I asked to speak to the manager JERRY at the time total douchebag! Cocky up tight type of guy. Didn’t even attempt to explain what happen or to make an effort to change my mind in keeping the service. He just went and told the cashier VOID everything (his exact words). Got my money back and my phone. I was out never returning to that store again.

NO help from these 2 girls. Lazy and did not have any customer service. If you come in here to buy a phone Im sure these tortas would be all about helping you. But since i needed warranty assistance they were lost. I would rate –10 but the lowest is one. Get some Customer service/​Sales coaching.

Greatest customer service I have ever received I’m my whole life. I am 100% satisfied with their services. I came here right before they closed to fix a situation with my billing and Young was so courteous, super helpful and fixed my issue. I totally recommend this location to anyone looking to switch carriers or anyone that needs any help with anything. Go to Young, he is great.

I went in this morning to replace a lost phone. I ended up purchasing a new iPhone, and Darlene was exceptionally helpful and made the transaction smooth and fast. The times I’ve gone for help here, everyone has been extremely courteous and helpful. I hope the T-​Mobile store where I move to will be as nice!

Great customer service from there TMobil rep Crystal. Explains your plan and how the service works. Wants you to be satisfied with your phone and service. I highly recommend her to any customer that wants to switch over !!! BIG THUMBS UP!

Omg… I had the best experience here. If you are going to T-​Mobile find Audrey she was amazing! She hooked me up with a Samsung Gear S and I love it. I’m looking to upgrade my Tablet and I’ll definitely go back to her for the upgrade!

I’ve been coming to this T-​Mobile ever since I switched carriers and everyone here is awesome and super helpful!
The store is extremely clean and spacious and has a really nice view. The last time I came in to jump my phone I was helped by Audrey. She was amazing! She was helpful and really appreciated my business. Everyone here puts the customer first and they aren’t trying to just make money!
I’ll definitely be a returning customer!

Went to this store early morning at 9am on 3÷30÷15 and to my surprise they were open. I had an issue with my phone that wasn’t able to receive or make calls. Since it was at 9am I got the pleasure of not having to wait. So I was greeted as soon as I set foot in the store. I explain my network issue and I told him that I am in a rush and if he could help me out. He reassured me that he would try his best to fix my issue as quick as he can. He was patient and informative, he also guide me step by step on how to fix my network issue if it should occur once again. It was nice having someone actually show me how to fix my issue.

I went to this store because my phone was not receiving calls. Although I am not from around this area I found the Tmobile store on Unilocal.
The person that help. Me was very knowledge about my phone Samsung note 3.
Their was a issue with the update and cause the airplane mode to get stuck.
I was very happy with the service I received at this store.
Not only did they fixed my phone but help restored all my contacts.
Thanks

been a customer here for at least a couple of years now and always got treated right… came to activate my sons iphone and got treated like an idiot by a guy named young, an asian guy.
this person treated me like a stupid fool… I have had cellphones probably longer than his number of years. I may not now how to work with them since it is not my line but the way this guy did made me feel I didn’t deserve to have a cellphone. if I could rate this service with a minus rating I would.

Went in to have my husbands galaxy s5 fixed because his phone didnt have a group conversation option. (Mines have.) Went in the store and was helped by Sales Associate Edgar, told him our concerns and his solution is to have the phone exchanged to a new one. (This took about 30mins btw or more) After 5mins my husband found out that the new phone still didnt have the group conversation option so he talked to Edgar and told him the problem and guess what was his answer «just wait for un update. Mhy husband was disappointed because he needed that feature for work. So we decided to go to a different t-​mobile store the same day. And we were out of the store in 20mins. And guess what Edgar, the problem is not with the phone, it’s with the sim card. Google it.

Got a call at 7:10 PM from my son saying he had fallen at work and landed on his LG G2 in his back pocket. As he is on our family account I needed to be with him to make any changes to the account.
I told him to meet me at the T-​mobile store at Crenshaw & Sepulveda. I arrived before him at 7:35PM and saw that the store closed at 8. I was expecting to get a 25 minute run-​around and be told to come back tomorrow. To my great surprise, this is what happened. As soon as I walked through the door I was greeted by Anne with a big smile and the statement, «How can I be of service to your sir?» And she proceed to walk me through the jump program for a new phone for my son. She even had me call him on his way over to get specific info needed to complete the transaction. When my son arrived there was only a few more steps and the whole process was completed by 8:05PM and we were out the door with my sons new LG G3.
Great customer service Anne! I even asked for the manager, Jeff, and told him what a great job Anne had done. She gave 5 Star+ service.
If you ever go into this store my hope for you is that you happen to draw the lucky rotation and get Anne!
Thanks, T-​mobile!

I came here yesterday wanting a new phone, new service, the whole new package. Edgar was an awesome help. He mentioned to me a great promo t-​mobile had going on, get 2 lines for 100 $. & Originally my boyfriend & I were going to join lines together but since he’s still with att he has to get his cancelation fee and so forth. So I at that moment I decided to go ahead and get the 2 lines. Other than that, I didn’t uncomfortable with the service I was getting. Edgar was great with customer service. He was even giving me a live presentation of his phone being thrown and not being damaged due to the tech21 case he had on his phone. So I was encouraged to buy one & I did (:
& as of today, I love my Samsung Note 4

I came in to switch from verizon to tmobile a few days ago. I thought verizon had excellent customer service until I walked into this store. I was helped by Annie who answered my millions of questions and represented tmobile very well. I didn’t feel rushed or pressured which made me feel like I was in good hands. She also listened to my long story of why I was switching over and I totally give her bonus points for that since it really had nothing to do with cell phone service. If you go to this store, ask for Annie. She will take care of you.

Went in on ⁹⁄₂₀₁₄ looking to switch to T-​Mobile from verizon.
The associate who helped me was a smooth talker, insisting that i dont leave before i switch to t-​mobile first, saying that the trade-​in value can drop dramatically within days, (which still hasnt changed in months).
So long story short, i switched to t-​mobile, trading in my brand new iphone 5s for a note 4. The associate helping me assured me that the ETF fee will be handled with, he made me feel out forms and even get a copy of my final bill, this took multiple trips to Verizon and t-​mobile.
Long story short again, HE NEVER FILED THE ETF CLAIM, so im sitting here 4 months after the transfer still waiting for T-​Mobile to pay verizon the ETF fee.
These guys over here are bunch of hustler and scammers only working for the commission, they will talk you in to buying things you don’t need (somehow i walked out with a JBL speaker cause they told me i needed to purchase something over 100 $ or something to be up gradable)
And about the ETF fee well, i went online and did it my self 2 weeks ago, and the check should be mailed to me soon. So i couldve just done what the dumbass t-​mobile associate should have done cause that what he gets his damn money for right? well im sure he got his cut from signing me up and then FORGOT about me and my ETF fee. didnt hold up his side of the bargain, not a man but a little worthless boy who cant keep his word.

This is my favorite T Mobile store to visit. Whether you need a new phone, an accessory, or help with your bill. Everyone here that I’ve dealt with has been very helpful and very friendly. Which is saying a lot compared to some of the store employees I’ve dealt with.

Typical cell phone store.
Staff is usually very friendly and talkative. But when you come here be ready for a wait sometimes… I feel as if they are often understaffed. It’s also kind of weird how they keep all their products (not just the cell phones, obviously, but under $ 20 items too) locked up. Seems as if they have a problem here with things growing legs and running off…

Walked in when they opened (10am) and was approached by a sales associate named Cathy. She greeted me with a warm full welcome into their store. I came in just to browse and she answered my questions about the Galaxy tab 4 and the Galaxy tab 3. She was very honest with her own opinions on them which I really appreciated. She’s such a great and efficient employee for T-​Mobile. I just wished there were more honest employees like her in the world.
Cathy, you rock!