Public Storage

Thank you Mitza for the awesome customer experience. As a first time storage renter she made the process go very smoothly and quickly! Very friendly and thorough!

Shopped around and this location seemed to have the best price. Met with Amber to tour the facility prior to signing up and she addressed all my questions and concerns in a very professional manner. Her customer service is great! She follows up when she says she will and has a great memory (remembered I have a weakness for Lee’s coffee just down the road from them). The following week I met with Amber and Mitzi (onsite property manager) and both of them made the process very seamless for me. I was in and out in no time! Overall I’m very satisfied and would refer this storage unit to friends and family.

Best customer service in town. Mitzi and Erica are very professional and helpful with everything.

Mike, Amber and the rest of the staff are very professional and helpful. The location is convenient and our unit is easily accessible. I feel my belongs are safe. Mike went out of his way to help us find the right size unit, he also came to our rescue when couldn’t find the key to the lock on our moving truck. I also received a call one evening letting me know I had forgotten to lock my unit — moving is exhausting — they were looking out for me. Great customer service — super nice — excellent attitudes. Highly recommend this location.

Mitzy is great. Very accomodating upon check in, explained all the pertinent information we needed. Just hoping our things will really be secured and safe after reading the negative reviews!!!

This is a well-​run facility and the people are very efficient and professional. The manager is a good person.
It is clean, good location, easy access for trucks, and has good lighting.
Over the years I have rented from Public Storage and have usually been well-​satisfied. I will say that this facility has especially good employees and I am grateful for that.

The people here at this location are so kind and helpful.
I lost my key the district mgr. mike happened to be there. Cut my lock, helped with my door … Very helpful.
Also, Amber was a sweet heart!
My belongs feel safe here!
:-).

I’ve never had a storage before, my current situation has been quite overwhelming. Having to move near a city I’m not too familiar with and not sure where an ok storage would be. I’d been looking for a good storage, I found this location to be convenient and safe. I think the prices are reasonable (at least for my storage unit). The staff is quite friendly, Mitzi in particular was very helpful. I was new to everything and she gave a brief tour and helped me to my storage unit. She provided me with efficient customer service, I have yet to use my storage unit but I am hoping for the best.

DO NOT RENT FROM PUBLIC STORAGE! THEY RAISED MY RENT $ 21 AFTER 6 MONTHS OF RENTING. The regional vice president, Pam, and district manager, Brandon, are a horrible representatives for Public Storage and have no customer service skills! The customer service call center have no authorization to help with any type of issues. DO NOT RENT FROM THEM!!!
*revised edition 7/​10/​14*
I had no place to move my storage unit stuff. I was stuck in a bad position. So instead of paying the rent increase I moved my stuff to a different unit. Which was tons of extra work for me. Guess what… Six months of being in a new unit I got another 25% rent increase. So this looks like a pattern to me a 25% rent increase every six months. I am happy that I am no longer a public storage customer. I will never rent from them again! The only great thing public storage has is the on site manager, Mitzi.

Very friendly. Nice property. Very good customer service.

We (MY EX AND I) used public storage UNITS in our move because I gave notice to my landlords to early and had to move ASAP had no idea when and where we would buy. Sara was great all the way! She followed up day before drop off/​pick-​up to be sure nothing had changed (which it actually did and I forgot to let her know) P. S was absolutely fantastic to work with. Expensive!!! BUT Sara was absolutely AMAZING. We stored all of our furniture while from the two houses and were so pleased not only with the cleanliness of the unit, but the professionalism of the team as well. I received calls before delivery of the unit and calls to ensure my satisfaction. Sara Is making this nightmare of home closing so easy shes more effective then my underwriter lol… thank you the units offers a blankets, furniture covers… and more… and they are there to recommend things that you might need, what size storage ect. The storage so clean!!! THANK YOU FOR EVERYTHING IM hoping to close this week!
Belle
P.S MITZY WAS GREAT TO

I was price shopping for a storage space, something small, enough for some boxes, a few odds and ends nothing big. I’ve never stored before so shopping around was a new experience.
I have seen the Public Storage commercials and ads then decided to check them out. It was nice looking, but kind of a smaller storage facility. I liked it, seemed more personal. The staff greeted the returning customers by name and were genuinely friendly.
The whole place was clean compared to other places I had checked out before them. They have a few different types of doors and the layout wasnt too crazy. Inside the storage space was just that, storage space. Drywall and wood pretty much the same as everywhere else I had shopped.
I saw the previous Unilocal reviews and was kind of hesitant but going in, seeing the place, and talking with the staff made me more at ease with the place. Bad things happen everywhere and I would trust my stuff here. The prices were good! Thanks for the help ladies!

Hey so you wanna pay money to put all your most valuable possessions in a storage unit held up literally by screws with a metal door and lock on it? Then this is the place to go. This would be zero stars if such a thing existed, I cannot emphasize more about how horrible this place is. I rented from here for about a year and a half. Sadly the security is really poor. There are no video cameras here. My unit ended up getting robbed and everything of value was taken, old laptops, important papers, collectable Barbie dolls and some sentimental items. I could not understand how this had happened since my lock was not broken and the customer service did not seem to care or thought I was an idiot because of this. They would not even file an incident report unless I filed a police report. I then filed a police report and they still did not file a report. I decided to move out do to this. As I was moving out I noticed the wall in the back that separated my unit from the neighboring unit was loose. I pushed it open and peeked inside and noticed some of my belongings in that unit. I then called the police and reported it to the front desk. I was then taken more seriously. I am hugely disappointed by how cheaply made the units were and how easily broken into this was. All it took was a screwdriver and nothing all that sophisticated. The customer service did not follow protocol in filing an incident report.
The Torrance Police were good at investigating the case. They did make an arrest and funny enough the thief in question even said that he chose Public Storage facilities because of their lack of security. The truth is I was lucky enough to have been around my storage unit frequently enough to notice things that were missing. The thief was taking advantage of the first month’s move in special and banking on robbing someone who did not frequent the unit and then vacate asap. Unbeknownst to him I was in the process of moving and noticed things asap before he could vacate which is how the police discovered his identity. I still did not get most of my things back tho.
Bottom line is this place is terrible and I would not advise renting from them at any cost. Look at the photos I posted of the aftermath of the break in. It gives you a very good view of how thin the walls are that separate the units. These are things they are definitely not sharing with you when they are trying to sell you storage space. Definitely check the walls of your storage units if you choose to rent from one. If anyone of you have also been robbed at this location. Please contact me as I am looking to file a fraud suit against them.
UPDATE: Unilocal,does not permit me to post the photos, if anyone has any interest in them please contact me.