Providence Medical Institute – Madrona Primary Care

I have been a patient of Dr. Yawata for almost 20 years. I am extremely happy with the level of care that she provides. She is very thorough, listens well and consistently provides top quality care. She never rushes patients and is sincerely concerned about each and every one. She provides excellent follow-​up including returning phone calls quickly and getting referrals in quickly.
Recently, I had a medical emergency and Merle in the referrals office was able to get an urgent referral for me through my HMO the same day. I was able to see the specialist that day and get my problem resolved quickly instead of waiting hours in the ER.

I was seeking a new PCP and saw reviews elsewhere for Dr Sung. I called Providence and was able to make an appointment for a new patient physical two weeks later. The checkin was fast, nurse friendly, and Dr Sung was extremely knowledgable and patient with my questions. My physical was through and I left confident that I had made the right choice choosing Dr Sung. The office is big since there are nine doctors here, but there is an attached urgent care clinic, so I feel that’s a good perk.

My apt. Is for 10:45am I arrived the recommended 15min early and guess what 11:40am I’m still waiting. Sadly this is not the 1^st time I’ve had happened here !!! And there is 5 other people in the waiting room

My review is for Dr. Stuart A. Horn but I couldn’t find him on Unilocal so I am writing the review for his office.
Dr. Horn was awesome and I felt very comfortable with him testing my ears. He was extremely friendly and knew exactly what he was doing.
I would absolutely recommend him to anybody that needs a hearing test!

NO NO NO, don’t go this place!


Very unprofessional!

I scheduled an appointment for my daughter and as my 1^st choice doctor was out for a few days, I opted for the available doctor — Dr. Lee. The appointment was for 10:30. When my daughter arrived she remembers there were only a few patients waiting. I checked in with her at 11:30 and she had just been put in a room. She was finally examined after 12, and in exiting the exam room she noticed how empty the waiting room is — now 12:33pm. Dr. Lee’s excuse? That some of her patients came late and some needed procedures. So, Dr. Lee, if your patients arrive past their appointment time, you would see them while keeping an on-​time patient waiting for two hours? Not a great impression for a first appointment, and certainly lacking of professionalism.

Very rarely I write reviews but I am so upset with this group and Dr. June Joo-​Eun Lee that I decided to write one this time.
Had to schedule an appointment recommended by my Rheumatologyst due to my liver and kidney levels being high. I never had any health problems besides having a auto-​immune disease that is under control. Dr. Borovay couldn’t see me soon enough so I booked an appt with the dr available, Dr. June Joo-​Eun Lee.
At first I thought she was ok, she had to redo my lab work, she doesn’t have a lot of patience if you ask a bunch of questions and was most worried about writing stuff on the computer. Ended up having to go back two other times, every time she asked for more lab work and the third time I took my husband with me because we were getting no answers and she kept asking for blood work and mentioned a possibility of cancer in the blood. She told me not to worry because it wasn’t going to be that but she was going to test me. I am sorry, HOW CAN YOU SAY SUCH STUFF AND NOT HAVE ME WORRY, ESPECIALLY WHEN I JUST HAD A BABY! She was very rude with my husband and I on the last visit, saying she had to request more blood work and then made a comment that we were asking too many questions and she forgot to put something on the computer! The last lab work I did there they were so incompetent that the test was cancelled due to not having enough blood for the test. Really??? I just got tired of her, still don’t know what’s wrong with me and I am looking for a new PP. For sure I will never go back to a Dr. at Providence Medical Group.

Unfortunately due to the changes in healthcare, my insurance no longer accepts the network from my previous PCP, who was an amazing doctor, (Janet H. Lee, DO in Torrance, CA), so I began my search for a new primary care physician in the area. I probably researched reviews for hours before coming upon Dr. Borovay.
Dr. Borovay is one of the doctors at Providence and while Providence is a larger hospital office and you do get vibes of some red tape (nurses that seem not so happy because of the routine daily grind), he is a great doctor. For even my simple physical, he took the time to explain everything to me, was extremely considerate and helpful with any questions that I had. I’m 25 years old and at my age doctors don’t think we have or are at risk for anything too serious, but Dr. Borovay still took the time to discuss some things that I thought were a concern. I would highly recommend Dr. Borovay to anyone looking for a doctor!

Dr. Donahue is a great doctor but as far as the waiting on my last visit my priority was given up due to me showing up at my appointment time as oppossed to 15 minuites early but today when im here 15 minuites early the guy with the appointment before me came in late but instead of getting priority i am still here waiting and it is already 45 minuites after my appointment time! Very unprofessional!

This is a really good, efficient medical group. My primary care physician moved here some years back and I can see that office staff are very courteous and very efficient. I’ve also gone to PT for about 3 months at the same location. I’ve never had any insurance, staff issues here. Providence also uses secure online page where you can actually email your doctor and ask little questions. I got a response from my doctor within 24 hours! I highly recommend it!

I really enjoyed my experience at the Madrona Primary Care office.
I came in as a new patient for a physical exam. The facility is clean and professional, the receptionist was such sweet person and she made me feel comfortable.
***Warning: Physical exams need to be scheduled way in advanced. They’re usually booked 2 – 3 months ahead of time unless the matter is urgent. May not be flexible for those who don’t have a set schedule.
The girl who also helped check me in was also very personable and easy to talk to.
Dr. Ann Chung was appointed as my doctor and she’s very easy to talk to about any other questions you may have.
I would have given five stars but I feel like the people setting the appointments over the phone can be impatient and I hear it in their voices.
Other than that, great medical center, would recommend to others.

This is the worst most incompetent Dr’s office I have ever been to. Severe rash and swelling on my legs very scary. Have been told they will call me back, never happens. Call to find out what is going on the receptionist is short and rude! I do not suggest this place if it was the last place on earth!!!

Absolutely terrible. I went into their Emergency Room recently and was treated with complete and utter disdain. Chief among my complaints about this place is the attitude; they prescribed tests for me without informing me what they were for, the doctor and techs were generally uncommunicative, and I was made to feel like a fool for turning down a test that I felt was unnecessary.
To top it all off, I wrote a letter to the hospital to tell them of my experience there, and received a call that was half apology, half denial of liability for awful service. Their call center in general is manned by people who will cut you off and treat you like an idiot.
I would avoid this place.

I like this urgent care because of Dr. Judy Chen. She is very personable and seems very concerned about her patient
Today I visited and no Dr Chen. Boowho. The wait was extremely long today. I have been waiting in lobby over an hour. But much to my surprise I seen a wonderful doctor. Her first name on her jacket was Sabi. So my wait wasn’t in vain after all but they still need to pick up speed.

Terrible doctor. My mom was seen by Dr. Weinstein in the urgent care because her PCP couldn’t see her the same day. Anyways, urgent care copays are higher than PCP copays, but if your in pain, money is not a problem. The problem is if you get a doctor that’s rushes you. This doctor said what you had and he’ll give you a prescription. Didn’t ask if you have any questions. No procedures? Just a prescription and send you on your way. I’m sure their’s other urgent care in the South Bay that actually wants to help people. This one didn’t. You would think though that being affiliated with a Catholic Hospital, they would care more.

beautiful, clean hospital with caring people. my father diagnosed with prostate Ca and had his surgery here. the area around the hospital has many restaurants and stores you can walk to. But me and my mom discovered the hospitals great cafeteria with really great fresh food. Yummy selections.

I was actually referred to Dr. Michael Borovay for his positive reputation as a doctor. I had a problem with a reoccurring wound on my leg and i wasn’t exactly sure what it was. All i was able to tell him was that it was miserably itchy and oozing of yellow gunk in the size of a small apricot. He then pulled some blood and even in the midst of his busy schedule, he called me himself to follow up with my results. It turned out that my blood came out completely normal on all counts and i was fine and healthy. He concluded that my problem was a dermatological issue so he referred me over to the hospital’s dermatologist, Dr. Patricia Yun and her nurse practitioner, Casey. Her clinic is located right next door in the same building complex so Dr. Borovay’s nurse willingly walked me over to make me an appointment with Dr. Yun.
I went in for the appointment and it turned out that i had eczema!!! Dr. Yun and Casey were super accommodating and they made sure to give me a clear directional criteria of how i was supposed to apply and take all the meds they prescribed. She prescribed me some oral and topical antibiotics; The topical antibiotics being an ointment, a body cleanse and another ointment to prevent the itching. The oral antibiotics being cephalexin.
I’m impressed! Because prior to this hospital i went to 3 other hospitals and none of them were able to diagnose me. It was, in fact difficult to do so because from what Dr. Yun has told me, i had an infection ON the patch of eczema that occurred from all the scratching i did. Other doctors hypothesized either a spider bite or symptoms of diabetes and they all prescribed me antibiotics that didn’t result in any healing.
I didn’t really doubt I had eczema, but later i was able to confirm my diagnosis because the same (but non-​infected) patches of eczema had occurred to other areas of my body. So, YEAH… eczema :(the infected wound is all treated and they were very prompt with returning phone calls for all my tedious questions. I don’t reside in Torrance but I trust them, and the drive is not an inconvenience because I’m always in the area anyway!
One thing though, their clinic only operates from M-​F 8am-​5pm. An appointment on a saturday would’ve complimented my schedule more but that’s okay. What can ya do. I’m just happy that my wound is all gone and not waking me up in the middle of the night.

I came here to get a normal check up with Dr. Borovay. I had a bit of a wait (my appointment was 8:30, and probably had to wait 15 mintues or so).
The nurse that first saw me was very friendly. In addition to checking my blood pressure and temperature, she gave me a tetanus shot and drew blood.
Dr. Borovay was very smart and friendly. He seemed to care about me and took his job very seriously. He took care of my blood work very quickly, and I got my results in less than a week.

This location has an appointment office and an urgent care. Both are fairly new and clean. The Drs and nurses are knowledgeable and friendly — not so much from the administrative staff. When going to urgent care, I like to call ahead of time to make sure it’s not jammed packed. But be aware, even when I’m the only patient in there, it will still take ATLEAST 45 minutes — I just don’t understand.

Went into urgent care for my GF. I’d have to say that if you were really sick and needed someone to look at you, then you should probably go to a different emergency room because it didn’t really seem to have any urgency in getting you checked out.
Now they are VERY nice and VERY smart and VERY helpful. When they do finally get you back there and take a look at you, they are very fast on checking for the norms and extremely friendly about it.
The doctor on hand was knowledgeable and quick to let you know if there is any cause for concern. They are good at what they do here.
I don’t think it was really worth the $$ my GF spent even with coverage but hey, better safe than sorry.
Speed up the check-​in process and you’ll gain some stars!