Performance Bicycle

awesome customer service. I was helped as soon as I walked into the store as if they were expecting me to show up. They made my bike feel brand new :)

They ordered my bike that I purchased because they did not have it in stock. So after I got an email stating that my bike was ready for pick up. I called just to make sure and when I called I got the worse customer service you can ask for. I asked to see if my bike was truly ready and the person that answered seemed like they do NOT like working there. He was rude like if my question was the worse of all. He said that they had a glitch in the system that’s why I got the email so I asked when will I get my bike and he just said next week and hung up. I waited a week and no phone call so I called and they still have no news on the bike. This has been a bad experience and I will not shop here again!

Exquisite customer service. They were delightful and extremely helpful. We walked out of the store with a great new bike and accessories. They handled all of our needs and problems. Definitely worth checking out this store.

I’ve been shopping at this location for 20+ years. I walked in last month needing a good commuting bicycle that would only be used for to and from work. The sale process was pleasant and personal as I was not pushed to go with the next model up. I stated my budget and was recommended toward a great bike with better components then I thought my budget would afford. After the tally with sales prices on the bike and some additional parts I was pleased again with the store credit I earned. The store manager John Michaels has healed me on 2 occasions after the sale fine tunning my seat selection and saddle bag mounting to where I am really happy and most importantly I feel I have a friend to go to when I need further help. I will remain a customer for many more years and I love having this neighborhood bicycle shop here to serve our community. I really could say many more great things about this store but I think you get where I stand; keep up the great work Performance Bicycle and thank you again John

I’ve been here twice to buy tubes, rim tape, tube patch kit, etc.
Prices are fair (compared to online vendors such as Price Point) and the salespeople are friendly and helpful.

Jon assisted us with purchasing our bikes and he was amazing. He wasn’t a pushy sales person, but rather an informative expert. He explained the benefits of purchasing certain add-​ons and offered recommendations. This was a pleasant experience and I plan on purchasing all of my bicycle equipment and services from Performance Bicycle.

Sometimes its ALL ABOUT SERVICE!
I’ve been a customer at Performance Bike in Torrance for over a decade, it’s hard to beat them on prices and they run sales that present really good value on cycling gear that I use on a regular basis. I know several of the employees and they are always attentive and very helpful in helping me find what I need and checking the store.
While the sales team is always very attentive, today Jon the store manager went above and beyond. Not only did he help me with fixing my Team Performance account that somehow got messed up, he made it even better by giving me a great deal on a new Garmin bundle and then offered to contact Performance Corporate to help correct an error with my account.
Not only does Performance have great prices and sales, but at this store a GREAT customer service Staff. Thanks Jon your efforts are very much appreciated!
If you’re in the South Bay check out Performance in Torrance, you’ll be glad you did.

I got my bike tuned up and I got it back with a scratch. My bike is brand new. Barely 2 months old. I am livid. Never coming back here again.

Bought my first entry level bike, JP helped me, he was very knowledgeable and helpful. He went above and beyond! I can see why this store has been in business so long.

OK, after the initial screw-​up, Performance Bike did finally repair my bike to my satisfaction. Jon made certain it was done correctly. But, it turned out the the pedals they had ordered to replace the damaged ones were plastic, not metal like my original pedals. When I pointed that out to them, they said they’d replace it with metal pedals with an added cost. I told them that I wanted no financial surprises since the insurance company had already cut me a check. They then upgraded the pedals at no cost.
They do admit their errors and will follow up on them when it is pointed out to them with no excuses. That is good enough for me. I’m still buying stuff from them.

i still go here for parts and a bike now and then. well i was in here looking for a gravel bike, because no other bike shop in the area really had anything, so they had a fwe models. i ended up getting a great deal on a very nice bike. I Got about $ 1000 off msrp. wow cant beat that. plus when you buy a bike here you get all kinds of free tune ups and service. The guys here are always nice and you just cant beat the deals. thanks again Performance. ill keep going back here.

Just to get started I want to thank John the manager and crew. Good customer service the crew always goes out of there way for me and my family that shop there. I recommend anyone that’s looking to buy a bike or even just parts or gear best prices in town.

Any store is good when things are fine, but you really find out the character of a place when there is a problem.
I bought a bike in mid-​August, flat bar road bike. It seemed exactly what I wanted at first. I bicycle commute pretty much everyday. I do metric centuries every other month. As time went on, the bike just did not fit what I wanted. It became a sore point and I honestly began avoiding my daily ride.
I went in and talked to the guy’s at Performance. They took the bike back after 2.5 months and 1300 miles. They were AWESOME! Absolutely no hassle. They gave me store credit for the full amount and I got a bike that is a much better fit.
I will be a customer for a long time. I have seen the character of this store and it is a fair and honest place.
Highly recommended.

Terrific customer service. We took our bike in bc our toddler seat wasn’t on correctly. After taking it to Gilbert’s on 182^nd and having them tell us it was going to take 2 – 3 hours plus trying to tell us we also needed a tune up, Performance Bikes did it lickety split and on the house (we did purchase bikes there about a year ago). Thank you Performance Bikes, you now have our life long patronage!

This is the best Performance Bicycle in LA. The staff is always friendly. The store is always clean and organized. There is never a line and they seem to be fairly knowledgeable (even though I know what I’m looking for when I arrive).
If you’re just browsing and looking for bike gear on the cheap, this is not the place for you. Go ahead and buy it online and wait two weeks for deliver. If you need something quick to continue your riding stop by Performance.

No pne greeted me, nor asked if i meede help. Worker messing around with customer using profanity. Walked in, walked around the shop and left. Moving on.

Fast and friendly service! I was greeted and helped right away and was able to walk out with the new tires I needed for my bike in under 10 minutes!

Have had two great visits here. The first was while finding a bike for the bf, Rick was very helpful in helping us find a few different bikes until my bf figured out which one he wanted. I also brought my bike in which hadn’t been ridden in 3 years, thinking it would need some major tune up work, but the guy at the bike repair area said it would be fine on just the adjustments it is covered by (probably the best perk of buying a bike from Performance Bike, lifetime adjustments!).
The next day I came back, and Rick helped again – even after trying on almost every single helmet in the store, I finally walked out with a Synthe (of course, one of the most expensive helmets in the store), but the only one that would fit my head without trying to squish it on top. Thanks Rick for being so patient, trying to find a bike that the bf liked (and fit) and finding me a helmet that I liked (and fit).
Will definitely be back!

I will start the same way Mike I. did with his review: this shop is for serious cyclists. If you’re looking to spend $ 100 on a new bike, you’re better off at Costco. With that said, I LOVED MY EXPERIENCE at performance bicycle!
I came into the store while it was pretty busy. I perused on my own at first and when I was ready, I approached Jon who was very helpful. I have my first dualthon coming up and plan on racing in the future as well… But with that said I know pretty much nothing about the technicalities of purchasing a new bike. Jon stayed within my budget and had four options for me to choose from given my many parameters and expectations. And even with the challenges, he helped me choose the perfect bike for me. Jon also taught me a lot about how to ride safely and effectively, giving me tips about shifting gears and what I should be looking for in a bike. I chose to test one of the four bikes and ended up purchasing it. Job’s recommendations were perfect. After, Mike tuned up my bike and I was in and out within an hour.
All in all, wonderful experience. I will definitely be back for all my cycling needs.
TIP: sign up for the performance membership. You get 10% back in store credit with every dollar spent. I spent roughly $ 900 on my bike and now have $ 90 in credit to spend on accessories that will be an absolute must.

I’m riding in a charity event — The Tour of Long Beach; so I stopped by Performance Bicycle to pick up some gear for the ride. Excellent customer service. Two different employees helped me grab spare tubes, an air pump, riding attire (no spandex for me!) and even inflated my tires for me. They were knowledgeable, helpful and not judgmental as in the past, other people always took care of my bike maintenance, even to include minor adjustments. I listened as the staff interacted with both new and seasoned riders and you could tell that they love cycling and are happy to help other cyclists.
As for the merchandise selection, I don’t have anything to compare it to as in the past, I’d just stop in at big, chain sporting goods but Performance had everything I needed, at what seemed to be decent prices.