Forever 21

I have mixed feelings about this store. Sometimes I find really great clothes in my size (I shop in the plus section since I’m a size 12). But other times I wish they had more of a variety. 90% of the store is regular sized clothing, 5% is men’s, and the other 5% is plus size.
AND ever since I’ve been losing weight I can’t find size 12 jeans in this store for the life of me! All my old jeans are from forever 21 which I love but I can’t buy any more since they never carry my size. And whenever I ask when they will carry some the employees don’t have an answer.

I always have a good experience when I come shop here, but today was terrible! The girl at the fitting room got mad at me for some clothes someone else left behind before I even went in to try my clothes! Second of all I was looking for some dresses for New Years and the associate that was near me didn’t even ask me if I needed help or anything. When I asked her if this section was the only one with dresses she looked at me with a sarcastic ass smile and said uh yeah and left. I walked around and found another section with dresses. The girl who was rude to me kept following me around as if I was gonna steal! To make things worse after I finished shopping the cashier was totally rude! Didn’t even acknowledge I was there rung up my stuff and was rushing me! He kept conversing with another associate while I was trying to tell him I was gonna use a gift card and pay the rest with a card!!! Rude rude rude!

The store is cleaner than other forever 21’s in the south bay area.
It’s 2 stories and has a kids section, plus size, and mens sections.
The store is stocked well but the service is lacking.
The lines at the registers are long and slow-​moving and the staff is not helpful if you ask for assistance.
I have had poor experiences when returning products and good experiences… very hit or miss with this location.
**Be careful of when they take the censors off the close that holes are not left in the clothing**

Another reason to dislike coming to this F21.
I came in today to exchange a gifted romper for items I do need. Like some skinny jeans and a cropped flannel. I knew exactly what I wanted so the absence of any assistance from a sales associate was a blessing. However there was a girl who offered a bag but showed no concern on how I was finding everything: P
Anyway on my way to the fitting room everything is good so far. 100% happy with my items. As many know F21 is notorious for keeping ur dough and the only thing they are willing to give up is some sort of store credit or exchange. In my case since it was gifted I was only eligible for an in store exchange and all the items I was trading (keeping) would be FINAL SALE. Yes I can read the sneaky small print on the receipt and yes I worked in retail so I know how most cases work. Tell me why when I get to the register this sour crab apple of a manager tried to ruin my almost too good to be true of a F21 experience?
FAYE (the manager) starts off saying what the problem is.
I respond there is no problem. I received the romper as a gift and am exchanging for these more favorable items. I like them very much, tried them on. You ma’am actually put me in my room: D
She cuts me off and says since you don’t have ur receipt its final sale
I respond yes perfectly fine like I said I love the items
She cuts me off again. No I need too make myself clear.
And she basically reiterated everything I said in broken up English. So idk if there was a communication gap or what so I say again yes thats a-​okay.
Then she gets this attitude and says I dont want to be vague bcus when I say and put final sale on the receipt I dont want you to say you didnt understand me
I ask her if she gets a lot of shoppers who give her crap about the policy and she just keeps repeating herself like a broken record. Yes Lady I fuckin understand FINAL SALE! FINAL SALE!
I ask her for her name and she says why.
Umm why not? Ur the manager right? Own that shit. Oh nevermind ur name is right here on the receipt. Why you ask, FAYE? Bcus at the bottom of the receipt where all that sneaky small print is, there is a «We care about your experience and feedback survey» and word has it that I could be a monthly winner of a $ 250 gift card

I would give zero stars if possible. No customer service at all. I had to wander around the store on a hunt for a worker to help find a size.

Good store, you pay for what you get. I will join others at saying THEIR RETURN POLICY SUCKS!!! If you buy online you can only get store credit when you return at the store and I have had bad experiences when I return online, they tell me an item was not returned or could not be found. It’s like really??? You are trying to tell me that I’m trying to cheat them out of $ 2.99!!! Ridiculous!!!

I bought sandals where the zipper broke after wearing them once & they wouldn’t let me return or exchange them. Policy states they have to be unworn & undamaged to be returned or exchanged. Ridiculous.

The WWWWWW OOOOORRRRRSSSTTTTT! Customer service I have EVER experienced. I waited 45min in line just to have my gift card not be available to be used, and I had to have my credit card manually I putted over the phone while she had her phone on speaker so it would repeat my card number out loud. The cashiers don’t even say sorry just stand there with a dumb face

From a dude’s point of view I can’t justify giving this store 3 stars. I would give them 2.5 if it were an option. This forever 21 is probably great for the ladies, it’s pretty big, tons of stuff, but for guys there is only a small selection. The staff seems to ignore most men as a kind of second class clientele. I don’t think in the 10-​odd years I’ve been shopping here that I’ve been offered assistance more than 5 or 6 times (that is dozens if not hundreds of trips here).
I do like Fo21 stuff. I think its about time they open a men’s shop. The quality is generally alright, but occasionally they get in some lo quality stuff — in the men’s clothing at least. With the exception of maybe one or two high quality outerwear pieces, I’ve never found anything here that has lasted more than a year or so without fading or falling apart.
I understand that they have a reputation in the girl’s market, but with the small men’s section and the variation in quality, I don’t think they should expect to be able to charge what they do for what they offer. This doesn’t mean I’m gonna stop shopping here, but they could definitely stand to improve service and the quality of their products.

Not too sure why everyone is rating it with just a couple stars because everytime i go in, everyone is very friendly and ask if i need anything. The only downside to this forever 21 is that majority of the time even if there is a long line, only one of the two cashiers will open

Have not been here in years!
The set up was amazing… the employees were nice, even took the time to search for a item I wanted at another location && even offered to put a hold on it.
Clothes is not all over the place as some other locations.
worth stopping to take a peek even if it wasn’t for me
i normally just go in for a pair of jeans or accesories for time to time

TERRIBBLE!
No employees helped me out, or even said hi to me. They were very rude and snotty. When I tried to ask a question on were the male department was they laughed at me and walked away. The policy «The Customer is Always right» does not apply here when I kindly corrected an employee on giving me the wrong information they snapped at me. I basically I left the store in 15 minutes and I am never coming back to these rude snotty people.

Nothing for guys here really and honestly, what guy would even ever admit to owning a forever 21 anything?

Just to let shoppers know for-​ever21 clothes isn’t good quality. I bought my daughter some pants from the store and once she put them on the side zipper ripped wasn’t fixable at all. I could of went to Wal-​Mart for a cheaper price and better quality. The store manager faye was rude. Act like she did me a favor but exchanging the pants for a final sale. And my daughter had a performance three hours prior to that happening. Big inconvenience!

I hate to admit it, but I still find things to buy from time to time. As a fast fashion retailer, F21 has always been my go to for testing out trendier pieces before buying it at a higher price tag somewhere else.
Merchandising has definitely improved. Smaller racks = easier shopping. I don’t feel like I need to get inside the racks to actually find something cute, let alone my size.
I still prefer Cerritos and Costa Mesa in terms of selection. The assortment here is definitely more casual and funky (and lot of prints).

Not sure where all the negative reviews are coming from. I’ve never been in a forever 21 where I’ve gotten poor customer service.
I went in yesterday just looking around and love the setup. I was approached by one salesgirl who was personable and was telling me about bikinis downstairs on sale for $ 16 which I didn’t need but for the price, you can’t beat. I saw so much I wanted as usual and when I went downstairs, I saw more. Every salesgirl that I walked past spoke to me and even the lady in the dressing room was nice.
Another plus is the store has something for everyone– plus size, men, and kids.
Upon checkout, I was told about the return policy which didn’t bother me. I always see something that I like and an exchange wouldn’t be a problem. Forever 21 is one of my favorite stores and don’t mind coming back Bc of the customer service.
The only negative is the loud music. I had my headsets on and couldn’t hear my music.

Definite love-​hate relationship with this store and company in general. Love the prices (some items) and the clothes but the store policy and customer service sucks.
I usually like shopping online but like to see the items in person because they can look really different and I don’t want to pay for shipping. The associates at this location are a hit or miss. There are a couple nice ones that go out of their way to help you but most are lazy and rude. Especially when it comes to getting help finding an item I see online I want to find in store. Almost always when I ask if they can help me find an item I have a picture of on my phone their answer is: «we don’t carry that particular item» or «we sold out of it already.» ⁹⁄₁₀ times I usually find it myself. The associates are useless.
Be careful when making purchases at any Forever 21 they will never ever give you money back for returns ever. Only store credit or an exchange within 21 days, tags attached (!) and with receipt. Pretty ridiculous. Also check the item for any damages before purchasing. I always vow to myself that I won’t shop here ever again but get sucked in when I see something online at a really good price…
So three stars for the couple friendly employees and my addiction to their clothes.

EW WORST EXPERIENCE OF MY LIFE .
I usually LOVE going in to forever 21 stores but this one is just horrible.
They’re rude
Snobby
Disrespectful
Not helpful what so ever
The store is cluttered
I feel like I’m shopping at Ross when I go in there having to look threw racks and racks when they’re all so tight in there I hate it it’s horrible. 0 stars for you!

My go to place to shop in San Francisco. Large store! The fitting rooms can be packed so theres usually a line. Register is pretty quick

On twitter, @Forever21_tweet says «New Year, new look, new you!»
Hmm I’ll have to admit that Forever 21 would be a good place to shop for new clothes. They have plenty of cute outfits, accessories and shoes for reasonable prices.
They layout of this store is pretty nice too. It is two levels. I couldn’t quite distinguish what the difference was between level 1 and level 2 though.
If you’re looking for shoes, there is not really a particular shoe location. Their shoes are mostly against the walls and some are on display with the mannequins. Also their shoes aren’t arranged by size, color or style. You pretty much have to look and see if one fits.
Here is something I recently learned at this is store: if you see something on display on the mannequin, and you want that item they will not take it down for you. Supposedly everything that is on display has been designed by their visual effects personnel and sales associates and managers can’t touch what the visual effects team has put on display. This was kinda a bummer for me once because I wanted these certain boots in black and the only black ones available were on the mannequin but I couldn’t get them.
All in all, cute store, cute clothes, cute accessories, cute shoes… but darn I wanted those cute black boots.