Farmers Insurance – Ernesto Hernandez

Ernesto has been my Farmers Agent for over 9 years. I met Ernesto when he was just an assistant to another Farmers Agent back in 1997. I was with that agent for 10 years but rarely talked to him because ANYTIME I needed assistance with a claim, ID cards, to review my insurance policy, or just some good advice on my insurance needs, Ernesto would be the one I called. The funny thing is if I was switched over to talk to my actual agent and not Ernesto, I would hang up and wait until I could talk with Ernesto (that is how comfortable he makes you feel).
If you are looking for an HONEST, VERY HELPFUL, easy to talk to, and VERY knowledgeable insurance agent you will NOT REGRET your decision to call Ernesto. In my history with Ernesto he is QUICK to respond, very hands-​on, and gives you a very PERSONAL QUALITY that you really don’t get from any other agents/​insurance companies. I was with Mercury Insurance before going with Farmers, and I NEVER got the service I receive from Ernesto.
I have so much confidence in Ernesto that he handles ALL my insurance needs (3 cars, a house, my personal insurance, etc.). I have recommended Ernesto to ALL my family and friends and MANY have switched over and thank me for recommending him. His customer service is A+ and he treats EVERYONE the same, HE CARES.
As you can probably tell by now, I HIGHLY RECOMMEND Ernesto. you will NOT be disappointed. =o)

I met Ernesto via the Farmers website when I was purchasing my home. He is extremely helpful he tried option to get me savings. He has always been there when needed and is very professional. When my daughter called to report her accident he called before the claims representative explained the process in detail and checked in from time to time to make sure we were being taken care of. I would recommend Ernesto to anyone.

I have been with Farmers Insurance for many years. The reason I stay with Farmers is because of the personable service that is provided to me each and every time I call. I have a very demanding job and it’s very easy to overlook a due date. But with Ernesto as my agent, he has provided courtesy calls to remind me about upcoming payments due. He is such a professional and loves helping. I have all my insurance policies with Farmers because of Ernesto and his personable service. Would not hesitate to recommend to a friend.

I just switched over to Farmer’s after 30 years with another company. Everytime a new bill arrived, my rate went up despite never having any accidents or changes. I wasn’t happy with this or the lack of customer service they gave me. What a difference with Ernesto! He made me feel at ease and was very knowledgeable. He was able to give me patient, honest service, he’s amazing! I ended up adding condo insurance and I feel comfortable knowing he’s there with any questions/​needs I might have. I’m so happy I switched to Farmers!

Ernesto and his team are the absolute best insurance company ever. I’ve had 3 cars and 2 homes all with Ernesto and Farmers and the service has been nothing but phenomenal. If you need insurance Ernesto and farmers CANNOT be beat! Thank you Ernesto for 10 years of great service!!!

I’ve remained a customer of Ernesto’s for a few years because my experience has been in various situations that I always have an advocate for my auto insurance needs. It’s a good old-​fashioned type and level of personal service that you don’t get from online-​based or 1 – 800 dial a rep type services. When you walk-​in, it doesn’t feel like take a number such as is the case with AAA.
He’s been very responsive and has worked hard to keep my business, which is about all I could ask for. Over the years (and I do check) the rates for me through Farmers are fairly competitive when shopping around and he hasn’t hesitated to tell me that if I can find a better rate somewhere else and be happy with it, then I should go for it.
A good all around guy to have on your side for such an important service, I’ve recommended him to my friends.

Ernesto is the best. Best customer service I have received in general, not just among insurance agents. It was difficult contacting my previous agent to update insurance, but Ernesto handled it quickly and switched my agent to him.
Because of my first impression of him, I ended up switching my auto insurance to him as well.
He is very quick and responds immediately to all inquiries. When I called to ask about insurance if I wanted to buy a new car, he had emailed me a quote in less than a minute and compared it to my present insurance. It seems when he picked up the phone to greet me he was already pulling up my information when I said hello, my name is…

Great customer service. Ernesto is my agent. He listens and helps as much as possible. Highly recommend him

I was recommended to this Farmer by a friend. Best decision ever! I was attended by Ernesto who was very attentive and informative.
After 5 months of having Farmers I had a small accident and I immediately contacted my Farmers agent. Ernesto was great and extremely helpful with instructing me of my next steps to take.
My experience with this Farmers was all positive. Will highly recommend Farmers at this location with Ernesto.

Ernesto has been my agent for over 3 years. His level of customer services is amazing. I first purchased life insurance from Ernesto, I had no idea where to begin looking for insurance and he was nice enough to explain everything to me. I would highly recommended Ernesto!

My Farmers insurance rolled directly to Ernesto when my agent retired and I thought to myself «oh no» this cannot be good! Well this was several years ago and I cannot say enough wonderful things about Ernesto. First of all… as an agent he knows the products that he sells very well. Then he takes the time to get to know you and your family situation. Combine those two things and what he has to offer is a winning combination! I have never been sorry that he became my new agent. He works hard, gets right back to you during communication. He is always working to YOUR advantage when it comes to your coverage and pricing. I would highly recommend him to any person I know. I am sure that his insurance business will prosper because his business practices are wonderful!

Ernesto has been our Farmers agent for over a decade. We started with insurance coverage on our vehicles then on our home. Since then we have steadily expanded our portfolio of real estate and Ernesto has been with us for every transaction. Not only is he there at purchase time but it is refreshing that we will receive phone calls after he has reviewed our coverage and offers us money saving opportunities on obsolete policies that we may be holding. Other agents just look to get the most out of their commissions, Ernesto understands that relationships with his customers is what keeps his business thriving. There is no insurance shopping for us. When we need any kind of insurance related product, Ernesto is our first and only call.

Ernesto goes above and beyond the call of duty as an insurance agent. His honesty and optimistic approach will help you through any insurance crisis whether it be regarding your vehicle or home. His bright personality makes him easy to approach and even easier to get a hold of (always reachable through email or telephone). Ernesto is committed to serving his clients’ needs which shows a great deal of professionalism. I highly recommend Ernesto as an insurance agent. His knowledge of the insurance world and TREMENDOUS PATIENCE for those less knowledgeable of insurance/​claim related situations (such as myself) surpasses any other service that may be given by other insurance agent. He keeps in touch with his clients (quite often actually) and will suggest discount promotions or ways to save on numerous items and services. He is DEFINITELY worth having as an agent.

I am proud to say that I met this AWESOME agent through a close friend who recommended me. I had been insured by another carrier for over 10 years and NEVER did I get the professional and courteous customer service that I’ve gotten from Ernesto. From the moment I met Ernesto, he made sure that I was informed about the different services and polices Farmers offers and essentially guided me through the entire insurance process and helped me select a policy that was right for me. He answered every question I had and to date is always available whenever I need him. I was so impressed with his service that I did not hesitate to recommend him to family and friends (who are now loyal Ernesto customers) I HIGHLY recommend Ernesto to anyone that is looking for great customer service and an agent that truly cares. =)