Doug’s Auto Body

Doug fixed my car back in September 2012. He did a fantastic job and he was so kind. I wouldn’t dream of taking my car anywhere else. He uses factory parts, and matched the paint to a T. And my car was finished in the time that he said it would be finished and I was able to pick it up when he said I could pick it up. Him and his staff made me feel like I was the only person that had a car that needed to be fixed and I truly appreciated that.

My paint started peeling four years after my daughter’s fender-​bender. I knew I was well out of warranty, but Doug agreed to fix it without charging me. I was really happy with the result. The labor alone would have killed me, but Doug stands by his work.

We have had to have car work done that has required body work, unfortunately for us, but fortunately we knew about Doug’s Auto Body. Doug is someone who both knows cars and cares about the customer. The work done at this shop is great and is always what needs to be done, not what a shop wants to do because they can up sell you things you do not need. I totally trust Doug and his crew.

Doug is my hero. I got in a small accident with my baby on board and was in a complete state of panic when I crashed my front bumper. It was dragging on the floor as I drove into his body shop. Despite how busy he was, he took the time to cut the bumper out for me by hand himself and also assured me that he will take care of everything. He gave me the absolute best price available in the area and had it ordered and painted before asking me to come in so I don’t have to rent a car for more than one day. He called me everyday to fill me in on the status and saved me from going completely insane. He has a great sense of humor and is a wonderful guy! I would give him 10 stars if I could. I will never go anywhere else for any body shop work. I will also recommend him to everyone in the LA area. He is a diamond in the rough! Absolutely an amazing guy! THANK YOU DOUG!!!

Best body shop in the South Bay. Unfortunately, I’ve been there more than I’d like to admit — but the service, body work and staff are great. Doug, the owner, is fantastic. While I hope not to be there again any time soon, it is always a pleasure to see them.

I have been to Doug’s Autobody before, about half-​a-​year ago. The previous work done on my car (right front and back door detailing from a 2 foot scratch across on my Nissan Altima 2005) looked good, was done in a decent amount of time, and cost a medium amount compared to other estimates in the area… The repair was a refurishing of the right front door, buffering, and repainting (triple coat pearl), all for $ 1200.
The service during the previous visit was decent, as the owner treated both my friend and me with respect, keeping things professional and to my understanding, fairly organized. In retrospect, the only moment that stuck out like a splinter was the lack of communication out of the owner to inform me of my car’s completion. My friend, who appears to be much older and experienced with dealing with the normal somewhat shady business of car repairs did most of the talking.
However, my second experience at the shop was a true view into the service of this business. Going off of my previous experience, I recently took in the same car for new damages to my bumper. As I arrived alone, I spoke to the owner, reminding him I had once given him my business at a seperate occasion, and had been content with the results of his employee’s hard work. The man sat expressionless without a single sense of business sense in his face, muttering under his breath words of indifference and meaningless jibberish. There was absolutely no gesture of gratuity or care. Save for the moment he looked up, frowned, and said, «Ok. What do you want?»
The owner then checked my car for a quick eye, and instead of giving me a written estimate, ILLEGALLY quoted a random price he would take to fix a two inch bumper dent. Wondering if he’d for any reason keep to his word and operate an illegal spoken quote for his business, I agreed on the price and time for the operation, all the time knowing it was illegal for him to continue the work under those pretenses. I left my information, wondering if he’d have a change of heart and come clean for his own sake.
When i arrived at our agreed date for the repairs, the owner seemed to not remember me a second time, nor remember that he had quoted his price for a refurbishing of $ 400. Instead, the man, with a frown, went to check my car once again, and muttered in a fashion so I wouldn’t hear him clearly, «That’s a replacement you need.». He then went to type up an estimate, something that skipped our last meeting, and quoted a new price of $ 747. I was both shocked at the idea he wanted to abadon the shady business and other-​meaning-​shocked he’d send a customer through a wild goose chase of time and poor customer service. After my final test, asking him if they could take me that day like he mentioned the week before, the owner grunted that, he’d «Take me on Thursday» with the most apathetic face anyone could possibly want to (or care to) show off.
Conclusion, I will not be returning to Doug’s autobody, due to their lack of decent customer service and dishonest dealings. I thereby dub praise upon Performance Paint-​and-​Body off of Lomita and Hawthorne, across the street from Torrance memorial. There they gave me the correct researched price for refurbishing (500) in the database, along with healthy, friendly customer service. There, they end a conversation with a smile, firm handshake, and clear voice.

Doug painted a small portion of my BMW and he did a great job. The paint was match (just as you’d expect) but there was no over-​spray, pits, bumps (like you’d get from dirt spots). Everything on my car is perfect again, which is saying something given it’s a black car.
They came highly recommended from Hilltop Automotive in PV, both places have owners that are easy to work with. (Though I’ve never gone to Hilltop for repairs.)
Pricing was lower than expected which scared me a little at first, but amazing after I saw the results. I would highly recommend them.