Chase Bank

It’s not this branch — it’s all of them! I have NEVER had this many hassles just trying to cash my paycheck– which is paid through a Chase account– every time I go to a location there is some «new» issue that turns a SIMPLE transaction into a long, drawn out process! I was — WAS– going to open an account– but NOT ANYMORE!
I will go to another bank!

This Chase branch is so my favorite for the simple reason they have about 10 to 11 teller windows still operating even if there is only two or three live person working the windows, they have not close and boarded up teller windows like most Chase branchs that have place huge ATM machines inside that do a little more then the reg. ATM on the outside, there a lot of parking tons because of the galleria mall, a 24 hrs. drive thru. the entrance is on Hawthorne Blvd. I wish I could only go to this branch but its just not convenient.

This Chase is so not customer service oriented. I went to withdraw $$ and the lady makes you use the machines located inside the bank. I told her I needed a certain. denomination and she said ‘oh then you can go to the window’ WTF I said that’s 2 transactions? She said no not really. Used the machine then had to wait in line to get what I wanted. Why couldn’t she help me and I wouldn’t have to wait twice duh. Get it together CHASE

I’m not a fan of this branch. Came in today to help my sister open a bank account and the guy that helped us was unknowledgeable of his job. We came in and was told to visit the DMV. We didn’t have an appointment at the DMV since we didn’t know we were going to have to take a trip there. We waited 1 hour and a half there and came back to the bank. When we were waiting for the guy to come help us, he then turned us away and told us that he couldn’t help us today. He should’ve know what documents we needed and be sure of it instead of making us go back and forth for nothing since we were told that he couldn’t help us today. Step up your game. You work for the bank and were trained to help the customer. wasted half the day for nothing.

Went in to withdraw some money and all I got to say is this branch sucks. There were 2 tellers working and a guy trying to convince people waiting in line to use the new ATM machine right next to the teller.
When he got to me he asked me «how may i help you blah blah blah» I said I am just withdrawing. He said try our new machine all you need is your ATM/​bank/​debit card, I told him I don’t believe in that faulty cards (too many frauds going around) and having to remember another PIN. He says something about what I am missing or something. No thanks I’ll stick to what works and that is a ID.
Other than that, the branch sucks and the line was long. I really didn’t feel safe in this location because it is just down the street from the 405 as it can be an easy getaway. Okay enough of scaring the readers here. Chase still sucks! As a company.

16 people on line, 2 tellers. They STILL charge $ 6 to cash a check, ($ 350 /​hr profit in tellers for doing something they have to do anyway.)
Entire Bank is unethical.
No, I need the money today, not wait days while it goes through my checking acct.

This Chase branch is located where Hawthorne Blvd, Artesia Blvd, and Redondo Beach Blvd meet. The shopping plaza it inhabits also includes a CVS, 24-​hour fitness, and a number of small businesses.
The staff here is super friendly, energetic, and good at what they do. Every time I walk in here, I’m greeted by a warm smile and a greeting.
When you get inside, you will have the teller windows to your left, the personal box areas straight ahead, the bankers toward the right, as well as the investment specialists (both of whom I know well, great people).
This branch also has a drive thru, which makes it very convenient to get quick cash before heading out of town.

This chase is convenient since there’s in a shopping center and it’s has its own privet lot with drive thru 24hours ATMs. The bank is is near a shopping mall and a couple of restaurants. The staff are friendly and helpful. The bank lines are always short, there’s more then enough bankers which I love. This chase is one of my favorite especially since is close to my job and CVS. I do recommend this branch to put out mints or candy to welcome customers!

This branch was always 5 star under the old management now it’s lonely and nobody ever greets you when you come in
Before it was friendly and welcoming now it’s just another regular place.

Customer service is excellent and personal banker Danny is very friendly, fast, knowledgeable and efficient. I recommend Danny to help with your business, checking accounts.

fast. easy. convenient.
my go to chase bank! the location is right across the street the south bay galleria mall and im lucky that it’s on the way to my work! always greeted here with smiles and one of the best services i ever got at a bank! they also have a drive– thru which is super convenient!
i have the special disney edition debit card and if you show it at california disney you have a special meet and greet with some characters!

My GIANT SPACESHIP of a bank! One of these days it will take off back to it’s planet with me!

They quick and ATM’s are almost everywhere now. Before Bank of America seemed to have more available ATM’s but Chase seems to be beating them out now.

Superior customer service by Bryce and Holly with opening my business account! They made me feel comfortable with them and used my name plenty, which is very important to me in customer service. Very friendly service and they considered that I had a time schedule– they finished just in time for me to make my appointment. Thank you!

Wow. I was sure there would be glowing reviews of this Chase branch. My Chase account is a secondary one and I don’t use it often. I decided to try this branch because I pass it on the way to taking my son to school. I’ve been to a branch by my place and it was just so-​so. I’ve been in the Torrance branch 2 times and each been pleasantly surprised. This last time, just today, sent me straight to Unilocal because the customer service was so bend-​over-​backward awesome.
So, first, off I arrived there about 15 minutes to 9. I figure I ought to just sit in my car and put on my make-​up because they sure aren’t going to open a minute before 9. An elderly gentleman is standing outside the door and I wish I could offer him a seat. Then, right in the middle of putting on my mascara, at 8:55 AM, a smiling woman comes and opens the door and holds it so the elderly gentleman can walk in.
I went in myself a few minutes later, still a little stunned the door opened early. As I get in line, a young man named Jermaine comes up to me and ask if he can help me with my banking. He was all smiles and sunshine, too! He proceeded to take me to his desk where I thought they’d only bother to take a customer if they promised to open a new account, and got my check cashed. He had to go get a manager to go in the back to get my cash (I was just cashing a check) and apologized for the wait. He offered me coffee, tea, water. (I took the water.) Chatted to me about his family and mine, our birthdays, our astrological signs, and suggested I might want overdraft protection on my checking account. I politely declined hoping the hard sell wasn’t coming… and it didn’t!
I walked out and the manager was standing at the door saying good-​bye and hello to everyone with a big smile. I can’t imagine a better bank experience! Jermaine was terrific and so friendly.
I hope this happy, shiny service is an attempt to revamp the imagine that the other reviewers here have had to deal with!

Horrible bank. I unfortunately have to go to Chase to pay for my car, but one day I had a few questions about my account regarding my car, but they refused to help me unless I signed up for a checking account. I was shocked since I only had a few questions, but I was very concerned about my account so I asked if there were any specific details I should know about like direct deposit or minimum balance before I create the account. They said no, I had nothing to worry about. However soon after my account was created they told me that I had to maintain a minimum balance $ 500 with direct deposit a month and a savings with at least $ 3000. They told me this after I created the account. Ridiculous! Since I can’t maintain that $ 500 because I wisely chose wells Fargo as my primary bank account. They charge $ 10 fee per month. And a $ 25 early cancellation fee. I can absolutely say I hate Chase banking and everything they stand for. Because it is obvious they are not a customer centric business.

I am not a fan of this local branch and it is so close to home. But, the ATM is horrible. It takes way too long to process. Not only that, I cannot appreciate this branch because the customer service lacks the friendliness/​professionalism including it’s clientele. I prefer the other Chase branches and most often will commute longer and out of my way for the much better service that rates 4 – 5 stars on average and nothing less.
I will visit this branch if I am pressed for time, but try to avoid as much as possible.

This place sucked when it was Wamu and got even worse with Chase. I use Chase for business related transaction but mostly for my personal transaction I use the credit union which is a much better experience. I try to avoid going inside and use the ATM at all possible costs. I am not sure what’s with the tellers and the bank employees, it’s just a bad vibe and they have bad attitudes. They sure have pretty signs and renovated their building but now we know where the TARP funds went to marketing their brand.
The service is quite bad at most Chase location unless your strictly using the ATM service. I’ve tried them all with Wells Fargo, Bank of America and Citibank, and they suck and Chase just as suck. Bank’s service usually suck, but they serve a purpose. When my credit union starts serving business members, I’ll hop on board and dump Chase and they can go Chasing after someone with their fee.

This location sucked even BEFORE Chase bought the Washington Mutual Banks and screwed up the layout.
I made it a point to avoid this particular branch, but recently, I found myself in a pinch time wise.
When will I learn?
Bad attitudes everywhere. From the tellers to the patrons themselves. This bank is the total pits.
The teller who assisted me never said hello, or thank you. She was obviously hating life. Not my fault. Fake a smile when you are on the clock!
Thumbs down to infinity.
AVOID.