AT&T

Yesterday my phone broke so I went to the AT&T store next to the Galleria. I bought the iPhone 6s regular size, before that I had the 6. So after having the 6s for a few hours I decided to change my phone to the 6s PLUS. Go big or go home!
I went in today (February 25^th) around 6pm not crowded barely waited! Noe’ was very helpful and patient with me. Answered all my questions and was very friendly! He put my screen protector on for me and double checked everything and made sure it was what I wanted!
I would definitely come back to the location as well as the one next to the Galleria!

Going to the AT&T Store is an annual ritual for us. We have 6 lines so we are upgrading frequently. Recently, our main contact at the AT&T stores moved to another company so we were fearful of who to see when it comes to cell phones. We found a very trusting and professional salesperson by the name of Mai Fukawa at this Torrance Store. Mai presented all of our options and detailed the pricing and new fees to the penny. Mai set up our 2 new iPhone 6S’s and she even put the screen covers on for us. Mai handled the transaction to our greatest satisfaction and we will see her for all of our needs. If she transfers stores, we will follow her to get the professional and reassuring service that we just experienced. Thank you Mai and AT&T!

OMG! THis was the fastest service I have ever gotten. Go see Alvaro! I broke my iPhone on Friday, he was sweet and sold me another phone quickly and without any upselling because I asked him not to because I was in a rush and then I got my phone fixed and I went back… And told him I needed to return the phone and he was so sweet and returned my phone for me really quickly too.
He even explained to his manager how trashed my phone was and that it was a miracle that he phone was fixed!
Love this place and will always ask for Alvaro

I came here when I got the iphone 6s plus. I had a very unique problem which required a lot of work by someone at the ATT store. Joji helped me out and he was absolutely awesome. He was bery patient, accommodating, and professional throughout the entire process. He even stayed a little bit with me after the store had closed to make sure he had completely resolved all my issues and made sure I was satisfied with my experience here. Needless to say, my experience here was awesome and I will definitely be coming back only to this store for any future issues/​purchases.

I just upgraded my phone with Joji and he found me credits for my trade-​in that I didn’t know about and wouldn’t have known about if I’d seen a normal sales rep. He went above and beyond to help me out. Best customer service I’ve had in a while. Don’t chance it, ask for Joji when you’re coming in for an upgrade and he’ll make it worth your time.

I could not be more displeased with this store. When I walked in, a manager and salesperson did the classic tag team trying to up-​sell me on a service I didn’t want. (I only wanted to upgrade phones.) I was repeatedly assured that the bundle they were trying to sell me would cost me about the same as my current rate. I literally spent three hours in the store trying to sleuth out the catch or loophole, and was finally convinced that they were dealing honestly with me. I couldn’t have been more diligent in trying to review the contract they were presenting me. Once I agreed to the new plan and started receiving my bills, however, it quickly became apparent that I would be paying $ 50 more a month. Six-​hundred dollars more a year is not even remotely «about the same as my current rate.» Then five separate times I tried to contact the salesperson who’d sold me the plan. He never returned calls, never returned emails, flat out refused to get back in touch with me. When I finally went back to the store in person, he tried to act all buddy-​buddy with me, as if he didn’t know I’d been trying for two weeks to contact him. Another manager got involved and told me that the one who’d originally worked with me had been transferred to a different store, while the salesman literally went in back and hid for the entire time I was there. I asked if I’d basically been sold something that the salesman couldn’t deliver on, and the new manager said, «Yeah, that’s pretty much it.» When I went to a DIFFERENT location, they told me that there’s no way that’s possible. Also, the VISA gift cards that I was promised never materialized. It took me several months to clear up the mess this store made of my AT&T account thanks to an incompetent, dishonest salesman named David.

I had a horrible experience at this store. I bought a iPhone 6 for my daughter. Had to come back a second time because they forgot to add data. Had to come back the next day because the phone just shut off. AT&T would not exchange it for a new one. And when I asked them to just put everything back on her old phone they wanted to charge me a $ 35 restocking fee. Manager Gilbert and salesman Luis were unhelpful and unaccomidating. We have had 5 mobile phones for 10 years and had done all our upgrades through that store. That night Apple replaced the phone. AT&T sold us a defective phone and made me drive 120 minutes round trip to replace what they sold me somewhere else. And they were rude. I’ll never set foot there again.

Can someone give Shawn an award for outstanding customer service?! Seriously he made our experience amazing! He listened to what we wanted and was a huge help getting us our upgrade, attentive, and overall awesome. This will be my go to ATT store from now on!

This has less to do with the representatives in this particular corporate location than with overall AT$T policy with regard to warranties for their accessories…
Back story: In March of 2014, I purchased a charger for the car. It started to fail in early 2015. In February of 2015, I purchased a new iPhone 6 and exchanged the charger for a new one. This was covered under warranty.
My issue is that the new one failed after only TWO months. I went in to exchange it only to be told that I would have to buy a new one due to AT$T’s policy that considers only the original purchase date for warranty issues. To some extent, I can appreciate that this policy is put into place to protect them against misuse of said policy. However, there should be some wiggle room with regard to issues like this as they arise. This particular circumstance is clearly a case of a manufacturer’s defect with the product. It surely could have been handled in such a manner. Especially given their current slogan, «Rethink Possible.»
I’ve been a customer since 1998. I have spent thousands of dollars over the course of the past 17 years as a loyal customer with them. Something as minimal as this could help sway me to reconsider the next time my contract is up though. And for the record, the only reason I have given two stars for this review is because of Aris. He could get it.

Useless ass workers, selling faulty accessories. Not helpful at all. Its my fault your staff cant find a receipt in your system. And thanks for offering NO resolution to my issue.

Shawn was amazing yesterday– I came in for a standard two year upgrade and left with a substantially lower monthly bill, a far better deal on my iPhone 6+ then originally expected, and an overall awesome experience. Highly recommend coming here and talking with Shawn if you want a quick & effective AT&T trip. Thank you again!

Horrible service. Inattentive to customers. The employee who eventually helped us needed reorientation with the job and required sales tactics classes for dummies. If promotions are on, it would be good for the sales rep to be knowledgable about it. It is a misfortune for the company to have employees who are unhelpful and lack information to close its sales.

Came here yesterday (09÷21÷14) to get my iPhone 6. I was amazed they still had them in stock since everywhere else I checked had to order it and said it could be in from anywhere between two weeks to a month.
I had to wait for about 15mins before being helped. Understandable since the phone just released that Friday. Shawn and Mai were quick to get me the phone and basically «reserved» it so I wouldn’t miss out on it (those phones were going out like hot cakes) since my family was looking into other services by AT&T.
Was there a little bit longer than expected, but was able to get everything I needed situated as far as phone upgrade, U-​Verse and land line.
I highly recommend seeing one those two associates, they made visiting an AT&T store a blast.

Have been here 3 times and have not gotten very good help-​they seem intent on talking with each other instead of helping the (many) waiting customers… never a good thing!

After i bought an iphone charger at one of the stores in the area with a warranty
after a few month the charger failed i went back to the store where i bought it and the store was not there anymore i called and was told to take it to a corp. store which i did this store as a matter of fact,
i was told that they DO NOT HONOR ANY WARRANTIES from any other store after i had called and ask where i could go for a replacement and was told to bring it here,
i could not believe the service that i was getting he was NOT willing to replace the charger but was ready to sell me a new one, and did not want to hear about any warranty at all and was starting to get upset, i been with ATT from the beginning when they were la cellular which is over 20 years i think i am going to change to another company yes i know its over a charger but the fact is AT&T should honor ALL warranties from all AT&T stores i guess they do not stand by there products very very unsatisfied customer i will never do business there again, loyalty can only get you so far!!! buyer beware!!!
Ralph Aguilar

One of the better AT&T locations…
I live in the Southbay and work in the OC, so whenever I have phone issues or need to buy accessories, I find a store closest to where I’m at. I’ve been to this location a few times and I don’t remember it being a horrible experience. Generally the customer service is friendly.
Today I visited this place to purchase a juice pack for my nephew’s Galaxy S4 because I get a pretty good discount with the business account I’m on. When we walked in, it was pretty busy. There was a gentleman who immediately greeted me and asked for my name to put in the queue to be helped. I gave him my name and quickly explained that I was just there to purchase an accessory. He then called someone over immediately to help me rather than wait the 20 minutes. The girl’s name that helped was Nemesis. She was very helpful. I ended up purchasing not only a juice pack, but a screen cover for my iPhone 5s as well as replaced my Mophie juice pack that had a loose button. She put on my screen protector for me, she completed the purchase transaction and she swapped my malfunctioned juice pack with no complaints!
Great customer service! The only downside is the parking is behind the building and the parking spots are narrow. I ended up parking in the strip mall next to it which normally probably wouldn’t have been allowed, but it was Sunday and the business was closed.
Anyway…that is all!

This AT&T store is what custimer service is all about. I always travel to this store for my phone upgrades because the service is wonderdul. I have been to many of the AT&T stores and this one by far is the BEST! No long waits and the staff is very friendly.
I have been coming to this location since 2009 and Billy Ray has always been very hospitable and customer service oriented. He has the best patience level for the undisisive clients like myself. This is why I drive all the way from Long Beach to Torrance. I rarely give 5 stars but Billy Ray and his team deserve a 5 star rating.
I have shared my wonderful experience with so many people so far because the service experience was well worth sharing.

Staff: the staff I worked with was very knowledgeable and patient with all my questions.
The other staff: there was a wait since I went during after-​work-​rush and there were employees who helped one person then went in the back or was just hanging, did not rush to help out the line of people. I found this irritating.
The wait: it waIs a 20 minutes wait for me to get to my guy. Suggest going between 2~4 PM to avoid the wait.
Overall: 2.5 stars; 0.5 star deduction for the other employees not urgently helping the line

This is probably one of the worst stores (of any kind), that I’ve ever been in.
Over the past 5 – 7 years, I’ve been in here a few times, only to be just as disappointed as the last. Same with my mom, and every other person I know that has been to this store.
The employees routinely chat amongst each other and text on their phones, while there are customers waiting to be helped. The «greeter» does not greet you in anyway, instead he waits behind his desk, until you finally figure out that you are supposed to check in with him.
They are rude and short, once you speak to them. Unhelpful in every way. I thought about switching cell providers after walking out of here.
Do yourself a favor and go to the store on Hawthorne and PCH, or any other AT&T store, for that matter.

I got my iphone 3.5 here, my sister got her iphone 4 here, and I got the white iphone here the day it came out!!!
So as you can see… we come here to take care of our iphone/AT&T business…
The wait is almost always LONG here, but everyone’s friendly!
I did notice that the younger workers are much much faster while the older workers take their time to help you and is a bit too chit-​chatty when all I want is to take care of my business and get out of there.
Either way, because of location and service, I will be going back when I need my next phone!