Enterprise Rent-A-Car

What a joke!
Ya know, I have never had a bad experience with Enterprise Rent-​A-​Car in my life until just a few weeks ago. I booked a compact sedan (Chevrolet Cruze or similar) online from the Niagara Falls BLVD location and my experience this time was no beuno. I reserved the car to be picked up by me for 5:00p and was not seen by someone until 5:40p because no one was around, and the lone poor guy up front was stuck dealing with some other irate customer. This woman finally comes to assist me states that the Cruze (or similar) I had reserved was not available because the Cruze needed an oil change and would not be ready until tomorrow. She insists on «looking up» another replacement, but finds nothing except a Dodge Grand Caravan. A Chevrolet Cruze and Dodge Grand Caravan are not the same class of car in case no one knew. So I used the whole Jerry Seinfeld routine on her about how the company could take my money and reservation, but could not hold the reservation — because anyone can just take them! Usually I would not make a big fuss over a vehicle like that, but I had a date that night and I wanted a car to use since mine was getting inspected and because of me working out of town, could not get my own car in time. I get a call days later from Enterprise Corporate asking to take a survey to which I entertained and told them I was annoyed at the situation. They take notes about it and finally this clown manager named Jeremy calls and leaves a voicemail, but has since refused to call me back the two times I have called him. I looked at the Unilocal reviews beforehand about this location and refused to believe it could be this bad, but I was wrong and will not be back. All I wanted was a small car to use for date I had that night and instead got a mom’s van with no real reasons of why that was the case or why my reservation was not taken seriously. Enterprise is not a bad company, so please seek other locations for your needs. Jeremy, if you read this, just know you and your location really let me down and you did more so by not returning my two calls. Have some damn pride in your job.

It’s not entirely my fault that they rented me a car without consulting my insurance. I was a little confused on the process because it’s been years since I have gotten in an accident. Still, they knew I had CSAA for insurance and decided they would charge me over the rental limit allowed by my insurance.
The staff was friendly but they gave me a hard sell on the rental insurance. When I went to turn in the rental the following day, I was charged 2 calendar days for the car, despite having had it for less than 24 hours. They kind of made the whole pain-​in-​the behind process of being in a car wreck a little bit more frustrating.

Staff was professional. Pretty easy pickup and drop off procedure and the car was in good condition. No problems there. My one and biggest complaint is the way the insurance options were presented to me. As I was only driving short distances (5 minutes between my parents house while visiting over break) I did not plan on getting insurance. When I came to pick up the car the gentleman working asked «Is basic okay or do you want full coverage?». Be careful, because I assumed basic came with it by the way he asked and therefor said yes basic is good — I ended up paying $ 100 more than I planned to from that simple slip up. Rent from them but don’t make the same mistake I did!

I was in an accident and took my car to the Carrubba Collision where this Enterprise is located. The staff was very friendly, the lobby was very nice, the service time was very fast, and the cars were great! The staff kept me very well informed on everything pertaining to my rental and they seemed very reliable. My car ran smoothly and it was overall a pleasant experience. Well, as pleasant as getting into a car accident can be. I had been in one accident a couple months previous and I rented from an Enterprise in downtown Buffalo. That location was AWFUL and this place really puts the other to shame. It was a bit of a further drive from my home, but well worth it. I will never consider going anywhere else for my rentals!

Clean Cars
Excellent Courteous Service
Definitely will rent again from this location!
Manager (Ben) Great Help!

Would NOT recommend. Poor customer service. My car was brought to Carubba Collision to have work done (so i thought) and I went to Enterprise to get a rental car. When I was told I didnt have rental insurance on my policy, I told the kid working I did not want a rental car if I had to pay for one. He went to Carubba and came back and told me that they would pay for one for me. My car was totaled by the insurance company. When I went to bring back the car I was told I now had to pay $ 250 for it because Carubba wasnt doing any work on my car. No one ever told me that I would have to pay for the rental car if my car was a total loss. They argured with me and claimed that I signed paper work that said that. No one ever explained any of that to me, if they did I would of never got the rental car. The man working at Carubba collision told me he would straighten it out and give me a call. I never recieved a call… I figured I wasnt going to be charged. Now today I notice they charged my card! I asked both employees at Carubba and Enterprise to please call me before they charge my card. Never got a call. I even got a call days later to see if I was satisfied with the customer service. I explained what happened and she said we have no notes on it… Ill look into it and let you know. Still never got a cal! POOR customer service. I feel like I totally got scammed. Be carefule before you get a rental car from them