Picture People

Extremely unhappy with Picture People in Ocean County Toms River. I renewed my membership and wanted to use it this day. The store manager Melissa said I can use the benefits on my next visit. So I suggested, I buy membership and come back for pics, so I can save the $ 10 and a get the free sheet.
I have to drive back the next day to take advantage of my membership. This is ridiculous and unnecessary. Melissa smiled the whole session but didn’t advise me or tried to keep me happy as a customer.
This is bothering me especially since I have been using Picture People for 16 years and they have allowed me to use my benefits right away! Sad to say, I will use up my membership and make sure I advise my friends and family not to use Picture People to remember those special moments in ones life!

I didn’t have to wait too long either time I went, but did feel rushed through the pics and they aren’t many backgrounds to pick from. If you know other families with kids they are likely to have the same background or props unless you bring your own. you do get same day pics — IF the printer is working. I recently tried JC Penny across the mall and had a way better experience AND it was CHEAPER!

This is simply the worst photography business. The photographers generally have the photography skill of a supermarket cashier, but over the years we have had one or two talented photographers. For the lack of skill, they use heavy filtering on the images. We had four children with multiple poses. The appointment ran on time and 40 minutes later we were done with the session. When we went to review the images, most of them had been deleted; some poses completely lost. An untrained employee was unable to assist us in selecting the remaining photos and was unfamiliar with the software. When we asked about the deleted photos, the manager said we only will view between 12 – 15 photos regardless of the number of poses. That’s it; Buyer Beware –that is all you will receive on the CD as well for $ 99.00. It took four hours, four employees and three managers to leave with printed pictures that I would rate as below poor. Most of our images were lost and the staff including the managers were poorly trained. The number for customer service has been disconnected and quite frankly they are a business that delivers a substandard product at exorbitant prices. The hook of a no sitting free or a free 8×10 — isn’t worth the stress and aggravation — because you will pay more than you could imagine. I would recommend finding a local photographer or honestly, your nephew with a cell-​phone camera. You will be more satisfied with the results!

Had an appointment for 6:30. Arrived at 6:15, as the website requested when setting up a session. Inquired as to the wait time, as we had our 10 month old and 4 year old for portraits, and was told no more than 10 – 15 minutes. Was called to take pictures after 7:00. Waited over an hour to be seen by an employee to review our pictures. Inquired as to the wait time several times, and was told that we were next and someone would be with us right away at each inquiry. After reviewing pictures and placing pictures (which took no more than 10 minutes), we waited over 30 minutes to pay for and receive our order. When all was said and done, we were in the studio for 2 hrs and 15 minutes, which seems a little excessive for no more than 25 minutes worth of pictures. After arriving home, found out that the high-​res CD we ordered was blank. I had been to the same studio in Ocean County Mall last year and had the exact same problem (with only slightly less waiting time)! When I called to try to rectify the situation, the phone rang for a minute and a half before someone answered and told me that the manager was busy and would have to call me back. As of my writing this, it has been more than two hours and I have yet to receive a response. I’m extremely disappointed in the level of service that was provided for over $ 150 in portraits. Photos taken were nothing to brag about either.