Best Buy

Horrible service. I was on hold for over 20 minutes 2hen there was only one customer ahead of me. Then someone answers and puts me right back on hold. It doesn’t take that long to gp thru one customer

NEVER be back!
REFUSED to work on my p. c (even though I had an appt) told me my computer was «dirty and disgusting»!

!A letter to the district manager!
Hello David
Today August 22 at 11am I had the displeasure of meeting Jon in the audio installation bay. He was confrontational, aggressive and condescending. His super unprofessional attitude was observed from the initial phone call to schedule the appointment but I just wrote it off as him having a bad day. He insulted me on the initial phone call and told me «I didn’t know him, and I didn’t know his work». He really talked a good game, alluding to him being one of the best installers in town. I read the Unilocal reviews and even in my frustration made the appointment. From the second I walked in his costumer service skills were atrocious. He was dismissive and condescending. Saying that 4 key aspects of the radio including the major selling point of the android auto would not work!?! He made my purchase seem like a $ 700 + parts in installation equalling over 1k in purchases a cheap piece of equipment with zero features and a touch screen. It’s was insulting in the least and I continued with the installation. I asked him if we were finished so I could walk away from this confrontation. He said vehicle needed an inspection I had to remain for. He told me how he was gonna install it with my phone being in the glove box. When I told him as a busy executive I needed acess to my phone he said he wouldn’t do it and motioned to give me my keys back. Tension ran high and this was turning into an almost physical interaction. I then asked again if we were done he asked for a signature and dismissed me. I went into the store and waited for the stores general manager. The situation recieved minimal resolve with no mention of resolution of any form. I requested from the general manager Brad prevatt no further interaction with Jon when I returned.

Tale of 2 services. When I purchased my laptop at best buy I bought the Geek Squad service policy. The GS phone service has been the worst and on ²⁄₃ occasions a total disaster, the most recent (removing Pro PC cleaner) resulting in the need for my operating system to be wiped and restored. I brought it in and the in store guys did a great job even transferred my data at no charge (normally a $ 85charge but they recognized that GS caused the need to replace the OS.)
So my advice re geek squad is make an appt when you have an issue and avoid the phone service.

When I walked in. The loss prevention guy did not even say hello but just looked over. WoW…
I spent almost 30min in the computer section to get a price match with staples but no one came over and when someone did come over I asked him a question which he did not know the answer to so he said I’ll be right back. And never came back. ???
At this point I get the store Mgr and he says he can’t do a price match with staples. The price is too low. ???
I then just said whatever and just left. Total waste of almost 2 hours.
I’ll definitely think twice before going to best buy for anything.

And in conclusion…
I bought 3 used PS3 games and when I got it home and opened them that night, there was nothing in the cheapest one I bought. I called and the girl said it would be no problem. At the store I ended up having to talk to 3 people at customer service, For various reasons none of them could hang around as I told the net consecutive person the simple story. One of them, either the first or second basically acted like I was lying about it. They called the next person when I gave them the common sense of «why would I try to get a replacement for the cheapest of the 3 games?» and «Do you really think it is worth driving back here from Columbia (30 minutes) just to get a second copy of the cheapest game I bought?»
In the end they didn’t have the same one in the used section, they just had one with a different cover that was exactly the same game for $ 10 more. I had to pay the extra money for THE EXACT SAME GAME just with a different looking cover even after driving round trip for an hour to replace the one that someone had stolen from the box.
Moral of the story:
Always check the used (and new) games as soon as you buy it, in front of the cashier.
Other Moral of the Story:
With a little sleight of hand you can get the games out of the boxes and slip it into your waistband. Theft is wrong, but if you’re going to do it, it might as well be to a place that doesn’t care about it’s customers.

I wish i could give no stars. So awful here. I bought a windows surface pro with all the extra accessories and plans and spent a ton of my money. As a student I was hoping for some friendly advice and professionalism. But when I asked for an employee to put on the screen protector that I bought at the store, they couldn’t do it as courtesy and said they were going to charge me. On top of it the two employees went on about how I should buy insurance and then maybe they would think about doing it for free. One employee had blonde hair and looked like a preteen and he was laughing the whole time while his coworker rudely stared. I went to another best buy and they did it for free when I explained my situation. I will never go back to this best buy again. So rude and unprofessional.

Maybe the worst customer service,
No skilled, slackers
I knew going in the store was horrible
They more than doubled my low expectations of Best Buy! I was waiting for Bluetooth to be installing to my car and It took another two hours! It happen and I leave. Worst Best Buy ever.

i purchased a lg flat screen t. v in february 2014.
in june the tv just stopped working-​nothing. i took the tv back to best
buy thinking i would get a new one — — no no no — they had to send it out to
see if it could be repaired. the sales staff suggested that i purchase a new
tv so i would not be without one. i did this-​but i would have to
return it with in two weeks to get a credit–
i am still without tv. i have called the store-​my tv is in transit
from the repair center in kentucky — no tracking number avail.
i am most upset because the customer service is horrible–
i have been without a t.v. for almost 3 weeks-​i will
never purchase another product from best buys– it wouldhave been much easier just to give me a new t.v. besides having comcast
come out to dismantle the t.v. and then someone come out to install it — -
cannot get any answers-​i keep getting «it may come in soon:
so please save yourself much aggravation and do not purchase
anything product from best buy.

What a ghetto «best buy»… Ugh. Walking into the store I’m greeted by a guy, whom seconds before, made a racist joke to his co-​worker… After finally finding what I was looking for there wasn’t anyone at the cash register to pay for my products! I just left the stuff ($ 250 worth) on the counter and bought it on amazon for half the price. Screw this place. Never going back.

Terrible service. All sales people standing around while only one register open and a big line to check out.

The automotive department is great! Todd was very friendly, knowledgeable, and provided spectacular customer service.
I originally purchased a keyless entry system (which was quickly and flawlessly installed at this same location). A few years later the lock stopped working on one door, so I brought it back to this location since there is a lifetime warranty on the system and the installation.
Todd worked on my vehicle. He thoroughly checked the system and took the time to show me that they keyless entry system was working properly and informed me that there was a problem with parts in the car’s door, so I would have to order parts from the car’s manufacturer. He explained what the problem was so that I could explain it to my mechanic since it was a problem with my car. And there was no charge for this diagnosis!

The worst customer service at this store. I have been here for over 45 minutes waiting for someone to Take my order !!! I want to buy a TV! A bunch of employees sitting around on their thumbs!!!

This location is the one I go to here and there to get a video game, movie, or other electronic device. They always have a good selection, the store is organized and clean, but the staff seems to be inconsistent. There have been days when an employee has walked me around the store to find the perfect ear buds and there are times when a cashier demanded my ID to let me buy an ‘R’ movie. I look 17! However, it’s an overall good location and nice store.

Rude and obnoxious employees. Will NOT return!

Recently bought a used car and wanted to bring the factory head unit into the digital age. After blankly staring at a wall of car stereo products for about 2 minutes, a really sweet woman, I wish I could recount her name, but heavy drinking takes its toll apparently, helped me purchase exactly what I needed without raking me over the coals.
After being expertly guided to a new Sony I was excited about, I still had to get it installed (I have the electronic wherewithall of a vacuum cleaner).
I set up a date shortly after and Greg S. couldn’t have been more proficient. I dropped off the car, walked around to bagel works and he called to let me know the installation was finished before I even got my omelette. After I came back he guided me thoroughly through the uses and options that came with my new toy, and sent me on my way in under 40 minutes.
Wonderful experience in every way, thanks Best Buy staff

Ok selection. Pain in the butt that they must have a employee escort you from the automotive dept to the register. What if i want to do some more shopping before checking out?