Gigi Salon & Spa

I had been going to Gigi’s for a couple of months when I decided to dye my hair, I decided to do an ombré. I had never dyed my hair before, I picked out some photos of what I wanted it to look like. I specifically put emphasis on the fact that I did not want any of the orange shade that can come when dark hair is bleached. Three hours later she finished bleaching my hair and then it was time for the toner. Because she took so long with the bleach, her next appointment had showed up and so she rushed through the toner (which is a fairly important process) She did not even have enough time to blow dry my hair, instead having another stylist do the blow out. When my hair was dry I could see that it definitely had the brassy tones I specifically said I did NOT want. Instead of working to correct it with another toner she just kept saying how much it looked like the photos I had showed her (which it definitely did not). It was such a horrible experience especially because it was the first time getting my hair dyed and now I had to deal with having orange hair! I almost gave up on going back to Gigi’s but I decided to go back because I already had a trim scheduled.
I went back a month later to get my hair trimmed (found out my previous stylist no longer worked there) and so I decided to go with a different stylist, Erica. I explained my experience and how disappointed and frustrated I was. I told her what I was looking for and Erica promised me that she could fix it. I was definitely hesitant but I decided to give Gigi’s another chance. A week later I came back for my new ombré and Erica fixed it completely, she made it exactly how I wanted and took the extra time to use multiple toners to completely correct the the hair to the right shade. She paid attention to detail and provided exceptional service. She also talked to her manager about my previous experience at Gigi’s with the first ombré and even offered me a discount. This is customer service at its finest.
THANK YOU Erica!!!

Mallory is the best! I’ve been seeing her for a while now. She was at their downtown location but when I found out she transferred to the Washington Square location I moved over. Even though the drive is a bit more she’s so worth it! She does my cuts and colors and I love visiting her!

I really felt like this place robbed me. This was my first time treating myself to a salon and spa outing. I made an appointment for a trim, highlights, and gel manicure. The hairdresser was very friendly but the highlights didn’t end up turning out at all. And they told me they didn’t have time for my manicure because someone didn’t book my appointment correctly and I would be running into someone else’s appointment time. The trim was fine but I forked over a large chunk of money and left with hair that was no different than how i arrived other than the trim. And the «highlights» have made my hair super dry and frizzy as well. They only gave me a 10% discount because the highlights didn’t come through… SO ridiculous. I was hesitant to even give them my credit card cause it just didn’t feel right that I had to pay so much for a horrible experience. NOT happy with this place, I really do feel like they robbed me.

I saw Ashley! She is an amazing waxer! I definitely recommend her to everyone! She is a rock star! Very fun and professional and gave great advice!

I took my daughter for her first haircut who is 2.5. I was assured she had experience with small kids. I asked for a trim and side bangs. She spent about 8 minutes total and her bangs are a thick section of hair cut to her chin. She also charged 25 dollars. I would never go back.

Friendly staff! I felt very welcomed. I saw Kunka to have my legs waxed and she is just delightful. She did a great job, no stray hair left behind and my skin feels great! She’s done my eyebrows in the past, too, and did a perfect job.

I made a Unilocal account specifically because of my disappointment in my service at Aveda. I went there to get my eyebrows waxed and the technician, Sarah, did a horrible job. I didn’t realize how bad it was until I left the salon, otherwise I would not have tipped a single cent. I went in to get my eyebrows cleaned up and now they look like a mix between Spock, Pam Anderson, & Carly from the Bachelor. I could have done a better job at home, I specifically asked for them to be left natural and not be made thin.
Additionally, while she managed to take away half of my eyebrow, she left stragglers and baby hairs in the middle (the ones you go there to remove).
The only good thing about my service was the nice lady at the front desk. Sarah was nice, but I am too irritated about the job she did. I will never go to Aveda again, and they should make sure the employees who are doing the waxings are properly trained.
Time to go buy a brow pencil.

Mallory is awesome! She always takes the time to ask questions, get the information on what I really want. If I bring in a picture, she explains how that will work with my own hair. I have gone to her many times for cut and color and always walk away satisfied and feeling good. She never is rushed and is always friendly. I recommend Mallory to my friends and colleagues. If you are looking for a stylist you can trust and be safe with it would be her.

Mallory is AMAZING! She always listens and provides great customer service! I can trust her to give me her open and honest opinion on the hairstyle I am trying to decide on. I’ve never seen Mallory without a smile and is always friendly! I NEVER feel rushed when asking her questions. She ensures that I like my hair and know how to fix it before I leave. I would recommend Mallory to ALL of my friends and family. She is a ROCK STAR!

I came here on friday to get a trim and some layers and ended up with the most uneven botched haircut ever. The back layers of my hair are much shorter than the front and when I comb through my hair you can see how jagged and and choppy it is. I have super long hair it was to my butt when I walked in and the girl who cut my hair (can’t remember her name) as nice as she was just completely rushed through it. She clearly said she had a long day and you could tell she just wanted to chop my hair and go home. I’m so devastated because I can’t straighten my hair anymore since the appearance is so uneven it looks awful! I have to curl it to hide the flaws. I should’ve gone to Regis. I can’t believe I paid $ 45 to get my hair massacred. I even showed her a picture of what I wanted. Please don’t waste your money here. I want a refund or for them to fix this mess they left me with.

Sara is the best… after making the mistake of trying someone closer to home. I learned my lesson! I love that they are able to make same day appt’s. Sara has the warmest smile. I had to tell her what happened. I felt bad, I cheated on her. She was so amazing about the whole thing. telling me she would do all she could to get my hair back into shape again. even if that meant cutting it shorter then I wanted. She worked with me the entire way to make sure it was what I wanted. She wanted me happy even though she was not the one that ruined my hair. She did an incredible job. I love it! Feels so much better and looks healthy again. And the style. I can work with it rather then struggle like I was with horrid layers. and just a mess.
I can’t thank you enough!

Thank you Ainsley M!!! I called to make an appointment for that day and they got me in in two hours. Everything was stated over the phone (price and stylist) so there were no surprises. I wanted to go different from the long hair i have had my whole life, so i told her i wanted it cut above my shoulders! Bc i have never had it short before she took her time with me and asked many questions to be sure of what i wanted. she was very friendly and my appointment was not rushed at all, which was so nice! It was my first time going there and i will definitely be back to see Ainsley! Nothing but good things to say about my experience!!!

Thank you Amanda! The first time I went to see Amanda my hair was so baaaad I mean — really — a terrible cut. I was a wreck. She fixed me up and I was happy.
But then my mop of out of control thick wild hair got really hot + I wanted a new look so I called Amanda about 3 weeks later. What I really appreciate is she cuts my hair wet then blow dries it and cuts it again because my hair has dual personalty disorder. She really digs in.
Bonus: she is fun and smart to talk with, very enjoyable retail hair experience! I am happy. :)

calling to get appointment was horrible. RUDE, abrupt and completely matter of fact, and this was the «manager». I just think people skills and tact are a necessity in business and unfortunately most people today seem to lack it. Horrible hair cut, never going back.

This used to be a top notch salon. I don’t know what has happened in the last few years. I will never be going back after the last haircut. The stylist was nice enough, but I don’t think she really cared how the appointment went. She was just not too happy to be there.
If you do decide to go, I hope your experience is better. Myself, I’m staying away.

I do not recommend this place! I got a Horrible, uneven haircut! The manicure was strangest I’ve ever had. She filed the tops of my nails with an Emory board. Oww! I’ve had many manicures (granted, I’ve been in Florida) and they’ve never done that! The pedicure was nice, but the bench to sit on was uncomfortable.

I made an appointment by phone explicitly stating that 1) since moving to the area from S. CA, I have not been able to find someone who can cut hair and 2) I need an all over color and highlights. Money seems to be an issue at this salon. I was informed that if I had an all over color and highlights, it would count as two coloring services and be about $ 105 starting and may be more, in addition to the haircut cost.
I get to my appointment and waited 16 minutes because they were running over the time limit with the previous appointment.
I was directed to the back of the salon, my stylist was not assigned to one of the larger more professional looking stations. I indicated that I wanted a haircut, a color and highlights. I left my hair natural to dry, to give the stylist a better indication of my hair type, and how it hangs. She stated she would get to what I wanted in a haircut after she coloured my hair, right now she wanted to discuss color.
I stated that I wanted an all over color with highlights, and to get away from the reddish tint it had, go in the direction of brown, but not dark brown, and highlights. The woman pulled out swatches and asked me what color I was leaning towards. In S CA, it has been my experience that the stylist looks at my hair, plays with it, we talk about the cut first, once they establish about the cut, they usually recommend a color that works well with my skin tone. It’s never been an issue before, and I stated that I was hoping that in this consultation, that she would recommend a color based on the first sentence in this paragraph — all over color, brown, not too dark, with highlights.
She selected two reds, I stated that I had previously stated I didnt want red. I stated that I didnt understand what the issue was. I pointed out one of the other stylists hair who had brown with highlights, and the stylist stated oh, she has «_​_​_​_​_​», I said well it looks good. I was then told that I would have to have my hair bleached, and some other stuff, which was really complicated and she started to explain the technical side of it. I asked why I couldnt just get a color, over my old color, and highlights?
She left and brought back a laminated chart and erasable crayon, put the chart in front of me and tried to hand me the crayon, and asked me what my PRICE POINT was. Really? It was degrading and creepy.
I asked to consult with another stylist, I did, we seemed then to have an understanding of basic color with highlights. The original lady came back again, this time with a piece of paper, asking me to sign it. I inquired what it was for. She stated that she was explaining to me what she was going to do with my hair, and before she could start, she wanted my signature on the paper. I told her she didnt explain anything, that the other stylist had an idea of what I wanted, they both walked away together, she came back with her paper, and now she is asking me to agree to what she wants to do by signing a piece of paper, and I dont know if she knows what she’s doing.
I’ve never been asked by ANY professional salon to sign a paper. I essentially stated that I dont think that we were communicating too well and I would prefer to take my business elsewhere.
The name Gigi also has Aveda in its name. I used to get my hair cut and colored at Aveda Hair Salon in Huntington Beach California and never ever had this type of poor and unknowledgeable service as I had today at the Gigi Aveda salon located at Washington Square.
Despite the glossy surface, I would not recommend this establishment, the service is extremely poor, the staff doesnt listen to what you want and they dont know what they’re doing. It’s very shady. Requesting a color with highlights and a haircut seems very straightforward, so I couldnt really tell you what the problem was.

Visiting Oregon and couldn’t wait to get home for a root touchup. It was easy to schedule an appointment and I brought in the Aveda formula for my color which made it very easy. I was very happy with the service provided by Andrea and added on a haircut as well. She was very personable, gave an awesome haircut, fabulous head and hand massage. I’ve scheduled my next appt with Andrea and highly recommend her. Total cost for root touch up and cut was $ 80 which I feel is very fair. Salon is clean and appt was easy to schedule.

I never get services done here, so my review is based on buying product. I go here every year (last 3 years) around Christmas time and buy Aveda products for my husbands exec. assistant at work. She loves Aveda and they always have a good selection of gift packs available at Christmas time. People have always been friendly and helpful to me.
Stopped in here today to use a gift card that I got and bought some new product that I have never used before just to try since it wasn’t going to cost me anything. They were helpful with suggestions.

The manager never called me back and I’ve read they never do!