Arbor Heights Apartments

Great location, grounds are kept nice and clean. Staff is alway friendly and the are quick to do maintenance when needed. Yesterday they passed out breakfast bags at our entrance I thought that was a nice thought. Only complaint I might have is parking is horrible in the fall– spring. And my upstairs neighbors sound like elephants at night.

There are really no redeeming qualities about this place. They definitely put on a good face. They look nice from the outside, and upon your initial walk through they seem nice. It’s the million things you don’t see in a 2 minute walk through that will make your life a living hell. You would think with the price being as high as it is that they must rent to a professional, adult crowd. You would be wrong. My last 3 neighbors across the hall from me were college age drug dealers. If you like music/​video games blaring at all hours, and people coming and going (many times knocking on your door) all hours of the day and night, then this is your place. If it’s not a drug dealer, it’s a group of 5 or more adults sharing a one bedroom apartment. That’s what I had above me 3+ times. There is ZERO insulation. Wind comes from between the wall and the window, and you can see sunlight coming in from around the sides and bottom of your doors. Also, you can literally hear your upstairs neighbor fart. With 5 adults and a toddler sharing a one bedroom apartment, you can only imagine the wonderful noises. Running, jumping, screaming all day and all night. When you tell management about it, they say «That sucks.» That is literally what Nathan said to me when I told him. Not, «I’m sorry» or «Let’s try to remedy this.» Just «That sucks.» As many others have stated on here, the mold issue is out of control. I was sick from the minute I moved in, and my pet even developed asthma which resolved when we moved out. Parking is a complete joke. God help you if you get home after 6 p.m. You will be parking on the street. Five people to an apartment takes up a lot of parking spots! If you can find a spot, they are so narrow that even the tiniest car will have trouble. If you read this before you move in, you have been warned. If you are already living there, you have my sympathies.

We not only had neighbors out trying to kill or hurt each other in front, but the property management, NEW and old, were unwilling to do anything about it. I had five open cases against neighbors, with the Tigard police, and they were still unwilling to do anything. We then had our washer over flow, flooded the whole front room. All they did was rip up the carpets and put fans under. Which caused mold and dirt to fly all over our furniture and made it unbearable to breath. When i went to the office to talk to them about it, they said there was nothing they could do. When we moved out less than a month later they charged us $ 190 for cleaning the carpet they destroyed, When i called to figure out why we were charged, they kept telling me to call back. When i asked to talk to someone higher up to help resolve this issue they refused and laughed at me. If i could give them negative stars I would!
I tried to have them make this right, OR just to explain, and they were and are unwilling to work with me.
AVOID THIS PLACE! The cops were there ever night looking for someone or on a domestic violence call. I have never had such a bad experience with a place in the ten years i have been renting!

Hind Site is ²⁰⁄₂₀.
I recently moved out of Arbor Heights and wish I had read everyones feedback before I moved there in the first place.
I have to agree with what everyone else has mentioned (noise, mold, lack of management and very little parking, etc.) Glad to hear that I wasn’t the only one with this experience.
However, the main reason I am leaving a feedback was because of the problems I came across with moving out…
First of all, I am a very clean person and very OCD about my living quarters. I own both a vacuum as well as a steam carpet cleaner. And I use them quite often. I like things clean! Also, never wore more shoes inside. Kind of crazy about that.
When I moved out, I was shocked to find out that they were going to take out of the cost of carpet cleaning out of my security deposit regardless of how clean the carpets were. In all my life of living in apartments, I have never been charged for this (especially after living there for 3 years!). I was lead to believe, when originally looking at the apartment, that the longer you lived there, the more lenient they were with the condition of the apartment was. Even though I left everything in pristine condition, they took almost half of my security deposit for carpet cleaning. A normal thing they are required to do every time between renters.
When I asked why this was the case, I was told, «because Arbor Heights is such a high end residence and that was typical.» Trust me, this apartment complex is no where near high end. The appliances they have chosen are so cheap and old that while living there, twice my washing machine broke. Also, my microwave’s light and turn table would continue to be active after I shut the door. The drip pans and inside of the oven were extremely stained from old age.
While there, I was told that they had to rebuild my patio. I was never asked when a good time would be to fit in my schedule. They went ahead and just did. I was told that it would be completed within 3 days. However, when they DID complete it two and a half weeks later, the patio looked horrible (dripping paint, holes in the door and molding, storage door sticking). When I brought this up to the maintenance manager, he took very little interest and blamed it on the crew they were using was new. He said sorry and brushed me off. I use a dish for my TV use, so, this meant for half a month, I was without any television. When bringing this up, there were no attempts at any kind of compensation from Arbor Heights.
High End? Give me a break. Please, look somewhere else for a place to live.

We have lived in Arbor Heights for a year and half. The location is nice because I work less than 3 miles away. But I would not recommend this place to anyone, I had three coworkers live here also and they moved as soon as their lease was up because of the lack of the management to do anything about noise from other neighbors. I understand there is going to be noise in apartment living. But I have upstairs neighbors who I have complained about constantly due to their music being so loud, about them having over friends and making tons of noise. A small child visits often and runs through the apartment and have had pictures fall off the walls. They state they do not tolerate that type of thing in the apartments, but I have yet to see them do anything about it. The rent continues to increase but they have yet to do anything to my apartment to make it worth more than it was last year. Kids run up and down the stair wells, they state to have dog owners clean up after their pets, yet you can see dog poo along the grass lines in front of the buildings. With the weather getting warmer the smell is not pleasant. Now we are going to have to find a way out of the lease so we can move somewhere else. It is totally ridiculous

I do not recommend this place to anyone. Ever.

Stayed here for a year and half with my wife before we bought a house. Its a mid-​grade apartment complex. Not really luxury apartments, but not the ghetto either.
The good:
Grounds were kept nice enough, extra storage available for rent, Safeway at bottom of hill is seriously the nicest grocery store I’ve ever shopped at. Hardly had to heat our 2^nd floor apartment while the residents below us blasted their heat all winter.
The bad:
Any snowpocalypse makes getting in or out of the complex very dangerous. Finding parking for visiting friends is very difficult. Price continued to go up from minor apartment upgrades while clientele around us continued to go down hill complete with loud residents. Recycling dumpster was much farther away than the nearby dumpster.
The ugly:
99w is atrocious with traffic at almost anytime of day.
My 2 cents:
You can probably rent a nice house for about the same price and have a lot more space.

Please don’t let the nice view and updated apartments fool you… this place has the most unprofessional staff and is the noisiest complex I ever lived in.
The grounds may seem nice, but they are not well kept. The dumpster area was regularly overflowing and dirty, and people often set their trash on their doorsteps or on the ground outside the dumpster making the area smelly, unsightly and difficult to navigate. The trash cans by the mailboxes weren’t emptied often enough and were regularly overflowing. The sidewalks outside the apartments were full of trash and dog feces, as the residents here rarely picked up after their animals.
I hope you don’t plan on working late or going out at night, because there may not be a parking spot for you when you return. We often had to park on the street or in the neighborhood even though the complex boasted of ample parking. We also had one of our cars towed, with the apartment complex refusing to accept any responsibility. They claimed that we never submitted our license plate number to them, although we are certain we did as it was a requirement when we moved in. They also claimed to have lost our telephone numbers, despite us providing them on our rental application and lease agreement. Not sure how that happens.
Safety is definitely a big issue. During our time here, there was a murder-​suicide, several apartment break-​ins, numerous cars stolen or vandalized and obvious drug activity. We also had to evacuate our apartment twice in the middle of night due to fire in the building. Children are regularly left unattended and we had them throwing objects up onto our balcony at our cats, pulling branches off trees, vandalizing cars and setting off explosives.
The mold problem here is really bad and despite following all the instructions the office handed out detailing how to keep the mold problem under control, we always had it lurking in our windows and doorways. The management company tries to blame each tenant for the mold problem, when it fact all the units have mold, whether you can see it or not, probably due to poor building construction. I had horrible allergies while living here and none whatsoever in my new complex.
The office staff and noise level are by far the two worst things about this place. We had to get up in the middle of the night on several occasions to knock on doors during parties that were raging until 3 and 4 in the morning. The ceilings and floors are paper-​thin, so if you live in a downstairs apartment, you will be able to hear every step, every cabinet door closing, every time they run their appliances and most of their conversations. This is not an exaggeration. We were kept up some nights being forced to listen to our upstairs neighbor have sex.
During our last three months at this complex, we had a couple of teenagers move in above us. During this time, we made 7 email and in-​office complaints about the behavior coming from upstairs. These complains included, but were not limited to, clipping their nails off their balcony above (which fell onto our balcony), nearly ²⁴⁄₇ video game noise, shouting, stomping, running, rough-​housing, people who were not the tenants coming in and out of the apartment day and night, regular marijuana use that filled our apartment with the odor, threatening gestures made to my husband and I, double-​parking and blocking other cars in, and a toddler, whom the tenants never informed the property management company of prior to moving in, who was often left unattended to scream, bang on walls and the floor and throw trash off their balcony onto our balcony. The management company claimed to be addressing the issue, though there was no change in behavior. At one point, the property manager emailed us to tell us that the tenants had been evicted and were to be out by a certain date, but when that date came and went, it was clear that this was just another in a long line of lies they had told us. Ultimately, even though we had lived there for three years and never paid our rent late or filed a complaint, we were forced to move out in favor of these new tenants.
Upon moving out, we were charged for carpet cleaning, though it said specifically in our lease that we would not be. The office was very rude and adamant about the fact that I had to pay, until I took in a copy of the lease agreement. At that point, they said they had to reissue the check. I stopped by their office weekly asking for the check, and each week I received a different set of excuses why the check wasn’t ready. Finally, after 6 weeks, I called the corporate office and they overnighted me a check the next day.
Please don’t think this review is just coming from someone who is just disgruntled and had a few isolated incidents. We know past and current residents who’ve had many of the same experiences. There are many other complexes in the area in the same price range that are much more peaceful and professional.