Volvo Cars of Thousand Oaks

Darrel is the man! Writing this review on behalf of my Mom who just yesterday made a purchase on a used 2009 Chrysler PT Cruiser that was listed for sale on the Volvo of Thousand Oaks website. Our other car was scrapped after an accident in March and we’ve been searching high and low, car lots all over Ventura County with not much luck. My Mom was discouraged until I showed her the listing for the PT Cruiser. I had put in her phone number as an interested party and within an hour, Darrel from the dealership called her back to arrange for a test drive. Since my Mom had no car to get to the dealership, Darrel said he’s even come to the house and pick her up, no problem, since we live very close to Thousand Oaks Blvd. The car was in immaculate condition, no bumps, scrapes, dings or any visible wear and tear. Damn near perfect for a «used» car, it still looks brand new. My Mom did not want to be pressured into a sale until she was absolutely sure it was the right car and that the insurance would not be prohibitive, in fact it was much less since this car had so many safety features. Automatic doors and windows, seat warmers, this little gem of a car had it all! When my Mom was ready to seal the deal with Darrel, who had gone above and beyond making sure all her needs were met, my Mom and my Brother who had gone along with her to make sure she wasn’t being taken advantage of and that all things checked out as they should. Women in car lots are giant targets to be preyed upon by those who believe they do not know anything about cars. Cash in hand, they were ready to bring this sale to a close and bring the car home, but instead of Darrel, they were swooped in by this other guy (not sure of the name), some kind of manager type, very pushy and aggressive, your typical shark car salesman who smelled blood in the water. They were told my Mom HAD TO fill out a credit application, despite having a cash payment at the ready. He just wouldn’t stop pushing and pressuring and acting like a big jerk. Darrel was the one who had gone through all the trouble to get this sale, Darrel should be the one getting the cut. And maybe this wasn’t a brand new $ 20,000 car, it was still a nice chunk of change and having this other guy thrown into the mix really put a monkey wrench in the machinery. My Mom and Brother up and left the lot and said «No deal» to this big headed boss man. That’s the type people hate dealing with in car lots. So no car. My Mom really had her heart set on the car but was not going to be pushed around and treated so poorly by this other salesman that was trying to pull an Alpha Male approach. No way. No how. The next day, Darrel himself called back personally to apologize and said we could still make a deal and that this other guy would not be involved. So last night, my Mom and Brother went back to Volvo of Thousand Oaks and returned by 7pm with the 2009 PT Cruiser at a very affordable price and a stress free sale, facilitated by Darrel. Overall, I think Darrel deserves major kudos for maintaining his gentlemanly, no-​pressure approach, being very professional and not treating my Mom like she was just a piece of meat. Go ask for Darrel. But avoid anyone who walks in and acts like they’re the Cock of the Walk and tries to get all high pressure sales on you.

Great service.
Brand known for safety now has more style.
Test drive the XC90 if you are shopping for a 7 seater SUV… dynamic mode will put a smile on your face
(Written by husband)

Since we lost our Volvo dealership in Santa Barbara, we’re forced to go either north or south to find a dealership for repair work. I called Larry today and he was extremely helpful and spent a lot of time on the phone with me to discuss the problem with my Volvo. I would have given 5 stars but I haven’t had the work done yet.
I’m writing this to counter the negative things that have been said about Larry. I found him to be very helpful and decent on the phone. I will be taking my Volvo to T.O. when the transmission finally craps out.

Highly recommend this place if you’re looking to sell your car at a fair price. Met with Robert Lopez and he was a pleasure to work with! Not only did he give me a fair price for our vehicle he was extremely friendly and open to sharing the information on why he could offer us what he could.
No smoke and mirrors or hard sell. He just gave me the facts that I needed to know to get the best price for my vehicle.
Would highly recommend him!

I went and got my car serviced at the Volvo repair on thousand oaks Blvd. when I called to see about my warenty the man who helped me was super rude and seemed very agitated on the phone. Hence I’m a girl and I know nothing Bout cars, vin numbers or about my warenty. I called to get help and all the guy did on the phone was laugh at me bc I didn’t know where to find my vin number. He made me feel really uncomfortable with his harsh deep voice. U call to get info and for them to walk you through things u don’t understand. He definitely didn’t do that. He was a complete jerk. He actually made me cry. He was so rude and disrespectful it was ridiculous.
If I were Volvo I would get a nicer person to answer the phones. After my car got serviced my warrenty covered all of it and that’s y I’ll give them 2 stars.

I was originally going with another dealership until I called Volvo Thousand Oaks. I called to check on residual rates for leasing to see if I was getting a decent deal with another dealership.. Dave, the Mgr told me the residual rate which was better and asked if I wanted him to run a price on a car. I didn’t mention the car that I had already priced. He gave me a price that was so good, I said I’d drive over from Santa Monica right then. I literally signed and drove away. Zero down and more packages and less than any other place. Not to mention three payments free. It was so easy and such a great deal, I told my neighbors and they went the next day to buy the exact car. Dave and Sam are the best

I can’t say enough good things about Todd Jonland and Sam at Volvo in Thousand Oaks. After a really bad experience with with another dealer, Todd made leasing a car fun again. We live 2 hours from the dealership, but it was worth the drive to come and see him. He went out if his way to work out a deal that fit our finance and we could not be happier with our new v60. If you are looking for a Volvo, this is the place to go!

If Unilocal would let me, I would give another 5 stars to Todd Jonland the General Manager and his sales team at VOLVO Cars of Thousand Oaks.
From the first phone call, to the test drive, to getting every detail right for our purchase of the 2016 XC90 we were treated with more than just a smile and a handshake! The level of treatment and professionalism we experienced made us feel like we were the only customers they had.
Truly a pleasant and easy car buying experience!
Thank you Todd and Matt (sales) at Volvo of Thousand Oaks!

I took my car in for routine maintenance to Volvo Cars of Thousand Oaks last Tuesday, 10/​22/​2015. They did an oil change. After two or three days, I heard a noise from underneath my car and found the protective shield under my car had fallen down. This shield had to be removed in order to perform the oil change. The technician at the Volvo shop must have either forgotten to put in all the bolts or to properly torque them because four of the bolts were missing and the remaining ones were barely holding it on.

The service advisor, Larry Garvin, had very bad attitude to customer. Seems like he doesn’t know how to treat customer well. Terrible experience in the store

Straightforward experience with the Volvo Service Department.
Larry is a direct, no frills kind of man who gets things done.
Brought my car in for a 20K servicing.
Was greeted promptly, filled out the necessary paperwork, and was given a ride to a local shopping mall to spend my hours.
As soon as my car was done, Larry sent Eric my way to bring me back to the office.
Couldn’t have asked for an easier experience, which I appreciate since I had to drive an hour into Westlake!

Thanks, Joe, Todd, Sam, Brenton and Mike! The Volvo store was bright and airy and my XC60 was ready and waiting for me. We used TrueCar and everything was set before we arrived. Highly recommend this team!

Love my new XC60 T6 AWD. All aspects of the purchase process went smoothly and comfortably. My car was delivered to my home and representative spent time familiarizing me with the car.

I can’t believe this dealership has not been reviewed yet!
These guys are amazing. After searching around the LA area for a specific model and being totally led all over the place only to find that the dealerships didn’t actually have the car or not being upfront and clear about the car price, specs, incentives, etc… I found that this dealership existed.
I had no idea that there was a Volvo dealership in Thousand Oaks and it was totally worth the first phone call. I called them after I saw that they had the exact car I wanted. I spoke to two people: Robert and Todd. Robert was the sales associate and was helpful, kind, and not sales guy like at all. He’s a genuine guy and he was happy to answer questions with enthusiasm for the product. He genuinely likes Volvos which is a great change of pace from so many LA car salesmen who seem to not know the product and only seem interested in getting you to commit.
After speaking with Robert on the phone for a few minutes, he transferred me over to the sales manager Todd who was nothing less than awesome. He is a good natured guy who seems to like what he does and he didn’t pull any punches. We talked about the car and I told him I had a price in mind… He called me back within 5 minutes and beat my number by 500 dollars! I was shocked. There was no BS, no ridiculous back and forth, no bizarre haggling over 300 bucks. He simply told me what they could do on the car and it was a terrific price. I jumped at the car and traveled the 20 miles out there to make it official.
When I arrived Todd and Robert were standing there and seemed like they were happy to see me! It was like I bumped into some buddies at the bar which I was shocked by. They showed me the car and asked if I wanted to drive it… I already knew I wanted it so I don’t even think we took it on the road. I immediately asked if we could make it happen today and Todd was happy to start the ball rolling and we sat and chatted while he was doing the data input. Again, there was no pressure, we had a great conversation and before I knew it we were ready to head to finance. The finance department guy was great too… told me about the obligatory stuff and made it clear he was just letting me know and it’s part of his job. After that we just talked about family and working hard at jobs we love.
When the deal was complete, Robert and Todd took care to make sure that I knew all of the functions of the car. They showed me everything that I needed to know and I left feeling like I got a great car from guys who actually like what they do and wanted me to be happy with the purchase. On a special note, Todd helped me out with a situation on the car I was getting rid of and he couldn’t have been nicer and more willing to help make the new purchase possible.
These guys are old school. They care about the product and care about the experience. I was grateful to have been able to do business with them and couldn’t recommend them strongly enough. If you are in the market for a Volvo… my advice would be to skip the LA dealerships and drive the extra few miles. You will undoubtedly be glad you did.