US Post Office

This post office has horrible & unfriendly employees. I went to pick up a package the other day and they were all confused and unwilling to find the package. Once I finally got to the front of the line, the male employee told me that he would not take me because «HIS’ line was getting too long and he had to help them. I waited in the ONE line the entire time and now he decided he wanted to create 2 lines. An older gentleman was in to pick up a package and was using a cane and not one employee would help him carry his package to his car because of liability?! This man could not carry the package and carry his cane at the same time so I made sure he got to his car safely. Its no surprise that all post offices are suffering when they hire terrible miserable employees like this. The Agoura post office is amazing so I will no longer go to this office anymore.

Why does my two-​day delivery take an entire week to arrive? My packages go from the main PO, to Newbury Park [where it usually stalls for another day or two], and finally comes to my PO box at the Janns mall. THREE stops in Thousand Oaks! Why?
Aside from this, I love my PO employees who work so very hard to serve the public. The problem is not with them; it’s the way they have mail routed that puts extra days into anything sent to me. When something [mailed Monday] should arrive on Wednesday, I won’t get it until Friday or Saturday. This is bad planning and two-​day delivery is NEVER that.
–Fed Up!

Too many issues with receiving packages on time. Tracking information shows delivery day and package never comes that day or at all. Have to contact usps and file a claim. This should not happen more than once but it continues to be a problem with this branch.

Horrible customer service. I have called twice now only to be put on hold for over 10 minutes at a time. Was just looking to track down my package because the delivery date has changed twice already this week. Didn’t even get a chance to give the woman over the phone the tracking number. She was very rude over the phone and not helpful.

Can i give a zero. I never get the right mail. Where is my mail going if im getting other peoples im sick of it!
Where is my important mail? Thousand oaks your mail service is the worst.

So I had a package delivered to this postal service location according to my email. I called to confirm that the item was there but the phone attendant asked me for a tracking number. I told her there were several numbers on my email confirmation, but none were eleven digits long like she had said it would be so she told me she couldn’t help me, didn’t even try to go out of her way to help me just said nope and clicked. Ok, that’s fine, I brushed it aside and decided to just drive to the postal office. I got helped by a polite woman who asked me for my tracking number, again I tell her there are a couple of different numbers but none that were eleven digits long like the phone attendant had asked, turns out one of the numbers WAS the tracking number though it wasn’t eleven digits long. While she’s helping me, another woman who works there decides she will assist me from this point going forward, she shouldn’t have, why? This lady was absolutely no help what so ever. I gave her my tracking number and she tells me my package isn’t there, I show her my email confirmation and she’s sticking to her «NO». I try to explain to her that it shows it was scanned and received, but there was no way getting another answer that wasn’t «NO» from her. She then walks away to help another customer, not even an attempt to figure this situation out or tell me she’s sorry but she can’t help me. I left without my package and without speaking to a supervisor. Management team, please teach your team the importance of customer service and maybe you won’t have to wave a «NOW HIRING» banner on your building.

I don’t usually have any issues with this location however I had a package to be delivered and received notice that it was being returned to the shipper. I contacted them and was very quickly assisted and my package was located and was promised it would be delivered same day. We use this location on a daily basis and have never had any major issues. The staff are always helpful and today were above par! Thank you!

I honestly had no issues from this post office till today. I always buy 1000 Postcard Stamps for the business I work for, and I always come here. The staff is nice, and they always helped me out in a kind, professional way. Sometimes the lines get long, but I’m always patient so I kindly wait. Well, I must have came at the wrong time and was helped with who I presume is the manager. She didn’t acknowledge me when I was next in line. She took off into a room, came back, and took off again. Then when she finally came back and was ready, she called me over only to tell me she couldn’t help me when I asked for the 1000 Post Card Stamps. Her reasoning? Well she just looked at me and asked if the card was under my name. She didn’t even look at the card nor ask if it was a business card. I told her this is a business card, and she still said no, but if someone there would vouch for me. I looked around and in the corner was a man who has helped me a few times, he knew who I was, and yet he claimed never to have seen me before? I’m sorry, but that’s bullshit, and I rather do business in a professional atmosphere where people don’t lie between their teeth because the manager is around or judge people because of how young they look.

Everyone at this post office works really hard. They are always pleasant and do their best to get people to use the automated machines when lines are long. Good people working hard.

Horrible post office. Incredibly slow. Not very friendly employees. They don’t even answer their phone. I would never recommend anyone to go here if they don’t have to. I’ve lived in the area over 20years & it’s always been much more of a hassle to mail anything here versus any other post office in the surrounding areas. Clearly their employees don’t even enjoy working their because they have such horrible attitudes.

I wish it was possible to give this post office zero stars. The employees here are so incompetent. I drove to this post office to inquire about a simple international package and they quoted me a price so high that it wasn’t even listed on the USPS website, the employee simply blurted a number out of thin air without even doing the research (keep in mind I had a simple letter to mail out). In addition, the employee that worked at the TO location mocked and belittled me. I was so upset at their attitude towards me that I left and drove to the USPS in Agoura Hills. Not only did I pay less than half the price the TO location quoted me, but the employees at Agoura Hills post office were so pleasant and friendly.
Please, do yourself a favor and stay away from this location. They are shady, incompetent and rude. I agree with the poster below me, they should be shut down.

Shelly is rude, unconcerned, and everything that customer service is not when needing assistance with missing packages.
I understand it may not be the most exciting job, but that’s no reason to treat customers poorly.

No surprise that the post office gets a one star review, I guess.
They can’t seem to stop delivering mail to my old address even though there has been a forwarding order in place for over a month and even though I taped a card to the mailbox with a copy of the forwarding order and information.
Prior to this, I mailed a car key in a special envelope from Staples with a $ 1.50 in postage from the self-​service machine. It disappeared for a month. If finally got returned to sender for insufficient postage. When I went to the post office they said it was to thick for the $ 1.50 rate and should have included $ 1.75 in postage. They pulled out a board with a cutout with a thickness slot (as if I could have possible known this when mailing) that I proceed to pass my envelope through. The excused themselves saying that it fit through due to the flexibility of the paper cutout.
I would say I hope that they go bankrupt and everyones pension gets cut off, but my mail carrier and many other people there are, I’m sure, conscientious people. It’s just a bad system. Break it up and give half of it to UPS and the other half to Fed EX and let them fight to win the consumer!

Friendly staff.
Easy access to mailing letters inside and out.
Ample parking… but as a side note they need to change the parking lot. When it’s crowded, it’s not very user friendly. I understand that it was built a long time ago and things have changed. Now they need to change the lot to go with the times. (crowded world)
I don’t always go to the window, but so far I’ve had nothing but positive experiences with the workers there… even during the xmas holidays.

Easy to find location that’s not out if the way of the main road. Speedy service with many knowledgable employees. Not much to complain about. Even with long lines the service is speedy. No complaints. There are a lot worse government places out there.

I like this post office location.
Though the parking lot could use an expansion, I have yet to have problems finding a vacant parking spot.
Their staff is very friendly and the work quicker than your usually Post Office employees.
I like to drop mail off here because it gets processed faster this way.

Horrible service every time I go to this place… I wanted to purchase a prepaid flat rate box and they refused to let me tape it up. Told me I had to buy tape and that they do not have any to use. Really?! It’s a post office you goon. I know damn well you have tape. The manager was extremely rude and provided no customer service at all…
Just remember we live in the world of customer service and for ever one customer that goes out of their way to leave a bad review at least ten more go unhappy and just do not leave the review.

The managers here are plagued with the HavingAStickUpHisA** disease! Just not a nice person and the others are not very competent or friendly either. Going into this USPS Office can totally kill anyone’s mood. Ick, shake it off when you walk out!

The parking lot here is like a demolition derby, and getting out of the lot requires navigating past a pan handler on most days.
The good news is that there is a dedicated, speedy mail drop on westbound TO Boulevard, so you don’t need to go into the main lot if you just need to drop off.
Expect lines inside, but the clerks are ok for government employees.

Never ever expect to get in the door at closing, or even a few minutes before, if the vicious little boss man keymaster is locking up. You could have crawled there from your death bed and that mean, ornery cuss will not cut you ten seconds of slack. He has even slammed the door in the faces of people who have obviously GOT to have a postmark or pick up a package. These people are BEGGING! BRIDGE TROLL! The rest of the staff is great, but he gets way too much joy out of shutting the door in people’s faces. AND he is often a few minutes early to boot. Mean people suck. And he lives off the energy of the upset he causes making people beg and not letting them in. He actually smiles about it. Too weird.
I also discovered that one of the self serve postal scales weighed the same object about 5 ounces heavier than the other two, thus printing out/​charging too much postage. When I reported it, they did go over to fix it, but I don’t know how many months people were paying DOLLARS too much to mail things weighed there. I accidentally found out because the original scale I used couldn’t print the postage due to lack of ink, but my priority mail letter weighed about 5 dollars worth more on the second scale. The third scale confirmed the lighter weight. Buyer (or sender) beware!
They have two self serve scales inside and two in the lobby, for your convenience. The BIG question: WHY THE HELL DID THEY THINK IT WAS RIGHT TO CLOSE THE NEWBURY PARK P.O.