T-Mobile

I have been with T. Mobile for years and used to go to the store near me in Los Angeles. I recently moved to the Thousand Oaks area, so I picked this store because I was familiar with the area. I first called and talked to Victor, the manager. He was patient and friendly, and quoted me a price for the Samsung Galaxy Core Prime. It was priced about $ 25 higher than the online price, but he said I would save on the shipping charge and would not have to wait to receive it in the mail. I stopped by the 475 Avenida De Los Arboles store the next day and asked for Victor, but it was his day off. Robert came out of the back room to bring out a phone for the other salesman who was helping another customer. He placed the phone on the counter and started walking back to the back room, totally ignoring me standing at the counter waiting to be helped. So, I said, «Excuse me. Could you help me?» Reluctantly, he stopped and gave me this blank stare. No hello! No smile! From then on, his interaction with me was rude and disrespectful. I asked him for the Smasung Phone Victor had recommended, and he gave a much higher price. I told him that Victor had quoted me a lower price, and asked him to call Victor to verify it. Rudely he responded, «You call him. I am not gonna.» I said, «Wow! That is so nice.» He then got more biligerant and said he was not going to bother his manager on his day off. I said I had driven a long distance, so it would be nice if he called and confirmed Victor’s lower price. He abruptly replied, «I will not.» So, I left.
I called a few hours later to get the name of the salesman to report to their customer service. The guy on the phone said he was also the manager, told me the salesman’s name was Robert, and apologized for his rude behavior. He said there had been a history of mistreating customers in that store. He said he was going to call Victor and get back to me.
Well, I have waited 2 days for that call now. In the meantime, I went ahead and purchased the phone online.
Avoid going to this store. The salespeople are extremely rude and treat you with disrespect. Robert was more concerned about not bothering his manager than helping the customer standing in front of him.

These guys were great. they helped me with my insurance claim and the JUMP upgrade. Highly recommended heading to this store for all your T-​Mobile needs.

This store terrible the phone I wanted was priced wrong so I paid higher than expected for an outdated phone. The girl with light brownish blonde hair was on skype giggling while helping us. And all she was doing was talking about sephora to her co workers instead of helping us. She was most likely hired for her looks. Also charged me 50 for a plan that has more data when I told her I use only wifi and the 40 dollar plan wasn’t available and to not get the 40 because it is difficult and hard to purchase and to only go through her for payment. Trust me the cheaper one is a lot easier to use. She couldn’t even answer anything about my phone she had to keep asking her co workers for questions next time i’m going to best buy at least. they have knowledgeable employees. And when she was done ringing me put she didn’t say bye or thank you just chatted with the co workers. It’s dead as hell in there she couldn’t wait or what. Bad customer service. –_–

Very friendly!!! Victor was excellent at helping me upgrade my phone. He tried his best, took the time, and made sure i left as a happy customer. He did not take a no for an answer when it came to calling the tmobile corporate offices. I will definitely come again!

I wish I could give them 10 stars!!!
After over 10 years with Verizon, my mother just changed her cell phone service to T-​Mobile. When she first purchased her T-​Mobile phone from another store, the staff failed to transfer her phone book. Being an older woman, she was very frustrated as she could not get her contacts from her old phone. She was in tears.
I contacted the manager at this store, Victor, and explained the situation. He asked me to have my mother drive up to his store and he would personally take care of the matter.
The day after she went to the store, I spoke with my mother. She couldn’t say enough great things about both Victor and the other guy who helped her. Unfortunately she couldn’t remember his name, but he also deserves a big THANK YOU and KUDOS.
Just when you think customer service is a dying art in the retail field, it’s refreshing to find FIVE STAR service… especially from a cell phone company.
As soon as I’m ready to change phones, I will be contacting Victor and his crew. I couldn’t imagine any better service.
Thanks again, Victor and crew. You’ve made an older lady VERY happy and you’ve made a new customer for life.

Terrible service! The short girl with blonde hair that works there came up very polite at first then found out when I needed to exchange something she became rude. I got a sense that she did not even want to help me. She said she couldn’t pull up my receipt. Little did she know, I work for the company and she can easily generate my reciept for me. Then gave me even more attitude when I called the store that I work for and had them email me my reciept. Finally the manager was able to help me. 1 star for the girl 5 stars for the manager. Go to the tmobile in the oaks mall for better service!

George and cory were great to work with, they got me all setup with a note 4 and the new galaxy tab, they also told me I could finance my accessories for my phone as well, which is a huge plus for me since I wanted a UE Boom speaker. I walked out paying just the taxes, knowing exactly what I was getting!!! I Couldn’t be more stoked to find a place close to home that has a friendly staff and little to no wait, and the fact that it is a new store is is a definite plus in my book!!!