Nordstrom

Great price matching and return policy!
I have been coming to this Nordstrom for 4 years and overall it has been pleasurable in every visit. The store does not carry extensive brands but it has been expanding its offerings. My favorites are Joie, Paige/​Hudson jeans, DVF and Burberry Brit.
While the store has good offering, I would recommend checking online prices/​color choices before actually buying in store. Nordstrom has a very good price matching policy and I am able to get the best prices by showing the cashier competitors’ pricing over my cell phones.
Also, unlike SAKS/​Neiman that have ³⁰⁄₆₀ days return policy, Nordstrom has the most generous return policy without set deadline. You can return any item that does match your quality/​sizing/​garment care expectation by bringing it to the store, even though you have worn the item a couple of times. That being said, one should use this policy in good faith and not abuse it as it may go away under heavy abuse.
In addition, Nordstrom offers free alteration and it is most helpful when you are getting your new jeans shortened.
Overall, a nice anchor store at the Oaks Mall and I highly recommend!

Nordstorm suppose to be a high class department store because of its price range. But the client service at this store worth 0 stars, I was at the cosmetic department this morning none of the customer service people know what’s going on, she doesn’t even know the price of the products and what the product does… I’m not coming to this store again for sure

This location has the worst service ever!!! They just threw a jacket I bought in te bag all wrinkled and balled up. Then when my wife took it out to fold, they just watched. Awful. Drive the extra miles to go to another Nordstrom.

I went in to the customer service desk yesterday afternoon to buy a gift card. The lady that waited on me was so amazing that I just had to write a review! I wish I knew her name.
She was sweet, patient, happy, interested in her customers, and seemed to truly enjoy her job. She is a role model for all others!

I usually love shopping at BP inside Nordstrom but as time has gone by, this location has lacked ANY type of customer service! I went in around 11:30am this morning. I saw FOUR sales women, not one of them were pleasant nor helpful. I was kind & smiled and they simply stared and giggled while I was trying on hats. «Breana A.» rung up my purchase & I left. If you don’t want to work in retail, then DON’T WORK IN RETAIL!

After a careful research online for dresses for my son’s wedding led me to the Oaks. So hubs and I made the trip. Pushy and snotty sales ladies you ask? Not even close. Sherry and team did an outstanding job making both the hubs and I feel comfortable. We took home at least 2 dresses with 2 dresses ordered. They assured us we should take our time, try on the dresses in the comfort of home and return the rest… which is what we did. Today, I picked up my dresses (Yes, bought another for rehearsal dinner) and they are lovely! Couldn’t be happier with the ladies in formal dresses. They do their job well.

I was surprised to see so many reviews regarding poor customer service, I had a great experience here! I ordered something online and needed to return it because someone else was going to purchase it (long story) but the woman who helped me was great! I know it was a lot of work to do, Returned the dress, had to call someone, have them call back, give credit info, have it verified and it took a while but she didn’t show any irritation at all. Thank you for your time and patience!!!

Recently came with my wife and i followed her to the dreaded women shoe’s section which is every man’s worst nightmare. Not today though! I could not be happier with the outstanding customer service we received from a blonde salesperson named Anders. He was quick and resourceful and it’s service like his that will keep us coming back to this location.

Not alot of selection… Probably the saddest selection of shoes in any dept store I’ve been to. Service is hit or miss overall, but cosmetics specifically at MAC counter is good, handbag section is understaffed. I think overall the store maybe understaffed leading to seemingly poor service. had high expectations, so surprising to be so disappointed here bc it’s such a nice area w plenty of wealthy ppl overall.

Love coming to Nordstrom! Love their return policy and they have a good amount of selection. The only reason I am giving this one four stars is because their selection is a little bit smaller than the Grove Nordstrom or the Topanga Nordstrom.
The customer service here is also lacking a little bit and I usually have to track someone down to open a dressing room for me. But other than that I love shopping here

A lady told me– «you should go now– we are closing.»
Thanks for the customer service.

There customer service there is ok and the associates are friendly but there prices are so high. I love that they take back cosmetics if you have a problem. $ 199 for shoes on the clearance rack. Yikes!

I love Nordstrom but this place sucks! The customer service is horrible. I been to many different Nordstrom from Hawaii and all over California and enjoy it. But idk what is wrong with these people I almost felt judged they would just look at me and walk away. So I left I rather drive to Santa Monica they know how to help me there. Nordstrom lost my money that day. I ended up going to Nordstrom rack in Oxnard and had better customer service there.

Consistently have terrible customer service here– ugh. I went to the Grove’s Nordstrom this past weekend and was reminded why I continue to go back to Nordstrom– the service there was a world of difference! Only wish the staff here were better– I get mad even thinking about it.
It took about 25 minutes before someone even helped me in the handbag and accessories department. On a Wednesday night. When there was no one. Yay.
1 star all around, but I will say that the jewelry and watches department staff are the most helpful and kind here.

I have so much to say. I love the cosmetics department. There are some awesome brands, Kevin Aucoin, Chanel, Laura Mercier, Bobby Brown, Spa Line: Arcona and finally MAC! At MAC David is the Master! U can start out as a weed and in 15 – 30 mins look like a beautiful bouquet.
Via C has beautiful clothing. In fact, the whole 2^nd floor has something for everyone. The only disappointment is the shoe department. What happened? There are few to no interesting shoes. The ones I like are the Frye boots. I’m so tired of everything made in China. If they took out all the Chinese merch, the store would be empty except for some jeans, T’s and Frye boots.

Seems to me that customer service is an issue from reading the previous reviews… And YES it is! I agree, customer service is horrible!
I hate complaining, but when i came to Nordstrom’s today i went straight to Clinique. The lady asked me for help, and i told her what i was looking for… She did not help at all. I wanted a specific color of lipstick, and she was recommending other colors that did not match what i was looking for. Then, she told me another lady will be able to help me (before she left). So, i told her what color i wanted and she told me to just try them all on my hand and for me to see figure it out. Excuse me, but i asked for your help. Do your job or why the heck are these ladies working? To just stand around and not be helpful?! Afterwards, a different lady came to me and asked for help. Seriously?! Horrible customer service! Stay away, and go to Macy’s Clinique they are much nicer and helpful!

Nordstrom, in Thousand Oaks, is a pleasure to shop in. The Staff is genuinely courteous, busy but alert to clients wishes. The floor is spotlessly kept and shinning. Children are not running around wild among the clothing racks as I’ve experienced at other Department Stores. During our shopping there, a Teen Fashion Show (nice) was in full swing. The Lavatories are spotless and fresh smelling. Had a good time there.

Shana doesn’t work at the Anastasia Brow Salon anymore. It took about a month for someone to actually call me back when I tried making an appointment. I’ve been there twice since, a different esthetician was there each time. Eh. Definitely not up to Shana’s level. It feels unorganized now.
I went back to getting my brows threaded because it’s only $ 6 and I can’t see paying $ 30 to clean up my brows anymore.

Just a quick note from a recent visit:
Taylor in Topshop is a master stylist. I had been looking for a dress for a formal event for a few weeks. I’ve shopped Nordstrom, Neimans, Bloomies & more and just couldn’t find the right thing. While returning a $ 325 dress at Savvy that was not going to work, I bumped into Taylor who immediately pulled out a dress from Topshop (!) that was PERFECT… at less than half the price. TOPSHOP! And I’m over 30! I never would have given this dress a second look on the rack… but she knew it would work and I’m so grateful.
On another note: It baffles me that Nordstrom can sell anything at all with the hideous lighting they have in their women’s fitting rooms. Seriously, this lighting adds pounds and imperfections that I don’t even think are real! Nobody’s perfect but this lighting gives you the illusion that you look horrible! That’s right… I’m blaming the mirror! :)

Big Nordstrom with a lot of brands.
The service wasn’t good as I expected like other Nordstrom that I’ve been in.