JCPenney

The hair salon told me it would be 10 $ to straighten my hair. I made an appointment for 12:45 with Zahra and I wasn’t called back until 1:25. I sat in the chair for approximately 3 minutes and she told me it would be 45 $ instead of 10 $. Needless to say, I told her never mind and left the salon. They told me a price just to get me into the salon and then changed it immediately. I won’t be going back here.

We get all of my son’s milestone photos here. Correction: GOT. I am SO DONE with this place! The main photographer (Manager) is incredibly unprofessional. We had an appointment for 9:20. We got there 10 minutes early. Apparently she didn’t see our appointment listed and told her friend she could come in at 9:20. She took her friend before us. We didn’t get seen until 10, 40 minutes late!!! Then, she blamed my son’s antsiness and grumpiness on «Terrible twos»… No, it’s the fact that he’s been waiting 40 minutes in the most boring place ever!!! Then, she threw a toy at him to get him to smile… Didn’t work, she scared the crap out of him and he burst into tears. Also, while we were in the room, the other photographer came to ask her a question and she totally bad mouthed the clients before us! We have had to get reshoots in the past because of sloppy, wrinkled backgrounds and no attention to detail. I understand that this is just Penney’s, not a professional photographer, but get your damn act together, you know??!

Tried to buy a suit for my husband today, could find any store employees to help out. When I asked a cashier if there was anyone working in the suit department, he answered with one word…“NO”. He never offered to call someone over to help me. Their were literally 3 other customers in the entire store. I can see why JCPenny is suffering, worst customer service I have EVER encountered.
They might actually want to try helping customers when trying to sell their products. I know I won’t be back again.

I was recently at the Oaks Mall to do some shopping and i was picking up some thing in the kids department and the girl at the checkout was so nice and friendly. .her name was Michelle

One of my favorite stores at the Oaks. Friendly staff, clean environment and decent prices. I recommend to give this store a shot.

Went to buy curtains. Got a great price, but it took awhile to get them and there was only 1 employee on staff in the department. Parking lot is also a little hectic with construction.

Jc Penney went down hill for awhile. Im glad to see this store has cleaned up and back in the game. I like shopping here :)

One of my favorite stores in the mall. The place has great prices and I haven’t had bad service here. Workers are very friendly. Last time, a worker approached me and asked me if I was looking for anything in particular and could be of service. I thought that only happened at Neiman Marcus and in the now gone department stores of the past. Found that pleasing. Also, unlike Macy’s, Pennys doesn’t fight you when returning things. The store is a decent size and not overwhelming like some Dept Stores. Has everything I need, but not in a sensory overload way, but in a relaxed nice sized space. Also, their hair salon is pretty good. I do hope that this JC Penney stays afloat, as I love shopping at it.

Been here quite a few times with no issues to speak of. At times the shoe department does not have the typical size shoe that I desire but that can happen anywhere. The last time I went to the hair salon to inquire about a hair item, two of their staff came to provide relevant details on which product would be best. It was definitely helpful to have a professional opinion in situations like this.

This JCP is just okay. Nothing special. I think it is rather small and does not have a very big selection. They took away a whole section of clothing to add a Sephora which I am not sure was necessary since there is a Sephora downstairs in the mall area.
The registers are hard to find and so are the employees. The dressing rooms were a mess and clearly had not been attended to in a long while as the clothes were piling up in all of the rooms.
We were able to find what we were looking for this trip and the sale prices were fairly good.

They need to get some competent people working here. Waiting in line for an hour to buy something is unacceptable! I won’t be returning to that store!

Undatisfactory upper management and not enough employees

I came to the sephora in this jc penney with a friend. She was showing me how to do makeup and what I should use. We ended up getting scolded at by rude employees. A girl that worked in the sephora made a rude comment about my friend’s eyebrows. Later we noticed fraud protection was walking around us like a hawk. it’s a taller white guy with light brown hair. just FYI. He was carrying a sephora bag around the sephora trying to pretend to be a shopper. let’s be honest. After you buy something you leave, not carry around the bag of the store… were not idiots. Anyway, eventually the store manager told us there was a problem with us trying on products… even though sephora specifically puts out samples so you can try them before you buy. Eventually the store manager admitted she didn’t even know the sample policy of sephora. She was very rude. I will never come back to this store. I have never stolen anything in my life and it was awful being harassed like that, especially by the store manager. I hope this place goes out of business.

Nothing against their sales/​promotions/​etc., but I was severely disappointed by the service I experienced in the home section today. Upon entering the store, despite the amount of employees near the entrance, I was not acknowledged at all. As soon as I walked into the home section I was greeted by an employee arguing with a customer which went on for a while as I browsed. After looking at some pans that were on sale I asked if I could use a 15% off home sale and clearance item coupon from my phone and she said no it’s probably only going to be10% off (fun fact: the 15% off coupon worked). She next helped a customer who was picking something up and I waited to checkout and watched him get annoyed with her during the few short minutes of their interaction. When I went to checkout I found out that the item I was purchasing was not priced as the sign indicated because the sale apparently ended yesterday even though it was almost the end of the day and the sign was still out. She then gave gave me sass about not being able to scan the coupon from my phone which would have been fine had she not given me so much attitude. I don’t think she was polite or pleasant to anyone during the time I was there. I don’t care if one customer gave you you a hard time or all of them did, that doesn’t excuse being rude to the next person you help. I’d honestly rather pay for shipping online than deal with employees like that.

Let me start by saying the reason I like JC Penney is that they tend to have a good selection of clothes in a lot of different sizes. I’ve been a size 6 and a size 16 and I have always found cute clothes I liked at JC Penney. They also sometimes have Tall clothes in stock, though when they don’t, I know the brands that they carry that offer Tall and I can try on the regular length one in the store and then order the Tall version from their website online.
This JC Penney is in the Oaks Mall and is pretty decent-​sized. It’s clean and the staff are friendly and helpful. When I order online they make it easy to return things and don’t give you a hard time. Last week I had to return a pair of pants that arrived in the wrong color and size. The woman at the customer service desk also re-​ordered the correct color and size and gave me a discount on the price due to the inconvenience. Overall I am very happy shopping here.
Oh, I also like their hair salon a lot and typically get my hair cut here at this location. I have also had it colored at least once here and was very pleased with the results.

This is a review of JCPenney’s Corporate office. On the website, I wrote a negative review about a Levi’s shirt I’d ordered online. It was unnaturally small with tight arms. I’m very slender and the fit of the shirt was clearly wrong. I wrote a review describing how the size wasn’t accurate and said Levi’s needed to work on quality control in their China operations. The review was rejected which surprised me.
I wrote a second review, removing the reference to China; it was rejected also. My review simply stated the negatives of the shirt.
If you check other Unilocal reviews of JCPenney in other parts of the U.S., my experience is not uncommon with JCPenney rejecting negative reviews of products.
No wonder they’re having serious financial problems — what the customer thinks really doesn’t matter to JCPenney.

Unlike Target & Walmart, JCP is a genuine, old-​school department store where you can find specialized help in a wide variety of areas, from appliances, furniture, clothing and accessories. The staff are extremely friendly and helpful and they only carry high-​quality name-​brand products. They’re also conveniently located at the Mall on Hillcrest, so you can easily shop and compare at other stores as well. Their prices are highly competitive with other department stores. Highly recommended!

I shopped in 3 different departments and not one employee asked if I needed help or greeted me. I have not been here in a while and I don’t like that the check out registers are now only on one side of the store. It’s not convenient.
What I did like is they seemed to have a lot to choose from. Lots of clothes and lots of styles. But I remember Jcp having better prices.

Well, its been a VERY long time since I’ve been to JC Penny and it will be a VERY long time before I venture into any of their stores again. Cheap crap. Not well-​stocked. Inattentive service. The people we asked where things were would point, «down that way and to the right …» Like the yellow-​brick road lay before us and onward we would go to find the product in-​question. The checker was that lovely mixture of sour and bitter, I couldn’t understand a word she said to me and I just wanted to get out of this store the entire time I was there. Ew.

Ok, so I never even go into this store, but today I had to. I was shopping very out of the way where no one would know me. And, JC Penney was having quite a sale; I had to go in to find cheap shirts!
The clothing selection, as you might expect, is pretty mediocre. But, I did walk out of there with a cute, cheap tank top. It’s cheap like Old Navy cheap. It costs little and will wear out soon. I’m well aware of that fact. The store also carries some of the sportswear for girls that Alyssa Milano makes. I was going to get a Dodger shirt for my upcoming game. Apparently in Alyssa Milano’s world, XL is different than it is in mine. No shirt for me. I did get some USC shirts for the hubby for super cheap.
Customer service was nice, although the lines were too long. The other customers were also very nice. Lots of fun costume jewelry too. Perhaps when no one is looking, I’ll sneak back in!